| Windows 7: BSOD with atikmag.sys while playing games |
16 Sep 2011
|
#1 | | windows 7 home premium 64bit |
BSOD with atikmag.sys while playing games Finally upgraded from a gt220 card to a hd 6870 and everything seems to be working fine except when I'm playing higher end games such as Dead Island or Bad company 2. It seems to be crashing at random and I have no idea where to start to look. I don't know if I should RMA the card or what. I have the latest drivers and I driver swept for old nvidia drivers and physx already before I installed ati drivers. It only seems to crash randomly with higher end games, for example I have played older games (games that came out around 2006ish and tf2) for hours with no problems. I've been monitoring temps while playing and neither my CPU or GPU has had unusually high temps. Highest logged is about 52 for CPUS and approx 60 for GPU. This is my first experience with an ati video card so I don't know if its just a faulty card or maybe my older motherboard is not compatible or if I should have just stuck with nvidia. Any help would be GREATLY appreciated.
edit: I've also done 1 pass with ram checker and no problems came up. Also, last time I've had a clean format is approx. 1 year ago.
Specs :
Intel core duo e4600 2.4ghz
motherboard: in9 32x-max
8gb ram
64 bit win 7
sapphire hd6870
corsair gs700w power supply
attached is dump files and perfmon results. Thanks guys. | My System Specs |
| OS windows 7 home premium 64bit |
17 Sep 2011
|
#2 | | Windows 7 Ultimate 64bit SP1 |
Hi chief welcome to SF 
Before using RMA
Please update your Silicon Image driver Silicon Image - Support Uninstall and clean ati software\driver,restart.
Download and install 10-11_vista64_win7_64_dd_ccc_enu,use custom install and uncheck\disable the free game and registration,restart.
Then download and install 11-8_vista64_win7_64_dd_ccc_ocl again use custom install and uncheck\disable catalyst 2. http://support.amd.com/us/gpudownload/Pages/index.aspx
This way you have the newest drivers without the new catalyst.
Update your windows using the windows update.
Try again to high end gaming.
------------------------
Please post back the results for the next step. | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
17 Sep 2011
|
#3 | | windows 7 home premium 64bit |
First, thank you for the help. I have installed the latest Silicon Image drivers like you directed, of all the things I have thought of to update, that was not on my mind. With the ati drivers, I actually installed the stand alone drivers so I do not have the CCC because I have heard that causes more problems then its worth. When you said try again to high end gaming, I'm not sure what you meant by that. Does that mean try the gaming forum or try playing the games again? | My System Specs | | OS windows 7 home premium 64bit |
17 Sep 2011
|
#4 | | Windows 7 Ultimate 64bit SP1 |

Quote: Originally Posted by chief244 First, thank you for the help. I have installed the latest Silicon Image drivers like you directed, of all the things I have thought of to update, that was not on my mind. With the ati drivers, I actually installed the stand alone drivers so I do not have the CCC because I have heard that causes more problems then its worth. When you said try again to high end gaming, I'm not sure what you meant by that. Does that mean try the gaming forum or try playing the games again? Do ALL and finish with the above steps,then,
Try playing the games again | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
18 Sep 2011
|
#5 | | windows 7 home premium 64bit |
Okay, I installed the Silicon drivers and have the latest ATI drivers without the control center, and have nothing left to update with win update. Everything seemed fine and I thought my problems were solved, but I still got a blue screen tonight while playing BC2. I have new set of perfmon report and the new dump file included in the zip. Could someone take a look and break down for me why the blue screen came up again? I don't understand why this newer card is giving me these problems. Could it be my older motherboard is not compatible? I've been thinking about trying this card with a different motherboard and CPU setup and see if I still get these problems. | My System Specs | | OS windows 7 home premium 64bit |
18 Sep 2011
|
#6 | | Windows 7 Ultimate 64bit SP1 |
Please run this test (first read carefully the tutorial) Video Card - Stress Test with Furmark | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
18 Sep 2011
|
#7 | | windows 7 home premium 64bit |
Ran stress test no problem at 1600x900(what I play games in). Temps leveled out at 75 degrees, let it run for another minute just to be sure, still did not have any problems with the gpu stress test.
Going to try a clean install of win 7. See if that might clear up any driver problems.
Last edited by chief244; 18 Sep 2011 at 02:47 PM..
| My System Specs | | OS windows 7 home premium 64bit |
19 Sep 2011
|
#8 | | Windows 7 Ultimate 64bit SP1 |
Temperatures are good. Before you do that,please run these 2 tests, Run RAM - Test with Memtest86+ live it run overnight if possible Then run Hardware - Stress Test With Prime95 | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
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