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Windows 7: Unable to install- ANYTHING


17 Sep 2011   #1

Windows 7 Home Premium 64 bit
 
 
Unable to install- ANYTHING

Running Windows 7 Home, things were fine for a while but in the apst several weeks I have started to have problems installing anything... its at a point now that I am unable to install ANYTHING without getting an APPCRASH error.

I went onto MS help forums and tried to use their install/uninstall problem diagnostic... but I cant install it!!!

I thought there may have been an issue with AVG so I unstalled it and tried again, no luck... then I tried to D/L AVG2012 and I am unable to install that either!! What the heck is going on??? Please help!!!

My System SpecsSystem Spec
.

17 Sep 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MikeS71 View Post
Running Windows 7 Home, things were fine for a while but in the apst several weeks I have started to have problems installing anything... its at a point now that I am unable to install ANYTHING without getting an APPCRASH error.

I went onto MS help forums and tried to use their install/uninstall problem diagnostic... but I cant install it!!!

I thought there may have been an issue with AVG so I unstalled it and tried again, no luck... then I tried to D/L AVG2012 and I am unable to install that either!! What the heck is going on??? Please help!!!
Could be malware, system corruption, etc.

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.
My System SpecsSystem Spec
17 Sep 2011   #3

Windows 7 Home Premium 64 bit
 
 

Here are a few of the most recent... there are a lot though as I am having the issue with everything...

Faulting application name: MicrosoftFixit.ProgramInstallUninstall.Run.exe, version: 3.0.0.35, time stamp: 0x4df1e8e3
Faulting module name: apphelp.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b73e
Exception code: 0xc0000005
Fault offset: 0x00006237
Faulting process id: 0x930
Faulting application start time: 0x01cc7573422aa481
Faulting application path: C:\Users\Stanley\Downloads\MicrosoftFixit.ProgramInstallUninstall.Run.exe
Faulting module path: C:\Windows\system32\apphelp.dll
Report Id: 80fbf8a3-e166-11e0-baac-50e54940e88b


Faulting application name: MatsBoot.exe, version: 3.0.0.46, time stamp: 0x4e01906e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc000001d
Fault offset: 0x000000000000cacd
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Faulting application name: avgmfapx.exe, version: 10.0.0.1409, time stamp: 0x4e694fd2
Faulting module name: avgupdx.dll_unloaded, version: 0.0.0.0, time stamp: 0x4e66953d
Exception code: 0xc0000005
Fault offset: 0x6f06f4c7
Faulting process id: 0xda0
Faulting application start time: 0x01cc75721e0f74c6
Faulting application path: C:\Program Files (x86)\AVG\AVG10\avgmfapx.exe
Faulting module path: avgupdx.dll
Report Id: 5bd62ec9-e165-11e0-8348-50e54940e88b

Thats the 3 most recent App related...
My System SpecsSystem Spec
.


17 Sep 2011   #4

Windows 7 Pro. 64/SP-1
 
 

The nice people might have your answer.
matsBoot.exe error message - Microsoft Answers
My System SpecsSystem Spec
17 Sep 2011   #5

Windows 7 Home Premium 64 bit
 
 

Tried running it in Explorer- same problem... heres the event log from that attempt:

Faulting application name: MatsBoot.exe, version: 3.0.0.46, time stamp: 0x4e01906e
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc000001d
Fault offset: 0x000000000000cacd
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
My System SpecsSystem Spec
18 Sep 2011   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

SFC /SCANNOW Command - System File Checker
How to Repair Windows 7 System Files with System File Checker

Let us know the result.
My System SpecsSystem Spec
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 Unable to install- ANYTHING




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