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Windows 7: Windows 7 Home Premium Crashes When Idle


17 Sep 2011   #1

Windows 7 Ultimate
 
 
Windows 7 Home Premium Crashes When Idle

Hi, I have a laptop here that keeps crashing when it idles or goes to sleep.

I've tried disabling sleep and hybrid sleep mode.

What I've also tried is setting Windows 7 to use a screen saver instead of sleep mode. The problem is, it goes to screen saver, after a certain period of time the laptop just freezes/crashes. I can't seem to wake it, even by moving the mouse so that it'll resume from the screen saver and take me back to the login screen.

Sometimes it just freezes/crashes when idle and reboots itself, when it reboots and we log back in it reports with a blue screen error.

Here's the error

Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA8003D9A010
  BCP2:    FFFFF8800FAC0FA4
  BCP3:    FFFFFFFFC000009A
  BCP4:    0000000000000004
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\091711-14929-01.dmp
  C:\Users\Mitch\AppData\Local\Temp\WER-60653-0.sysdata.xml
Code:
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgkrnl.sys



If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000116 (0xfffffa8003d9a010, 0xfffff8800fac0fa4, 0xffffffffc000009a, 
0x0000000000000004)

*** dxgkrnl.sys - Address 0xfffff88004b33000 base at 0xfffff88004ad6000 DateStamp 
0x4ce799fa
I've attached some screenshots, errors, also a screenshot of the laptop specs.

Please help.





My System SpecsSystem Spec
.

17 Sep 2011   #2

Windows 7 Ultimate
 
 

Also, I can't zip or upload the dump file located in the Minidump folder for some reason, it says that we don't have permission to open the file, even though my friend is the only admin on this laptop.
My System SpecsSystem Spec
17 Sep 2011   #3

Windows 7 Ultimate SP1 64-Bit
 
 

The driver in question is for your graphics adapter.

Is your laptop overheating? Does it need an internal check for dust?

Something could be loose or it may be that there is a problem with the graphics hardware.
My System SpecsSystem Spec
.


17 Sep 2011   #4

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
The driver in question is for your graphics adapter.

Is your laptop overheating? Does it need an internal check for dust?

Something could be loose or it may be that there is a problem with the graphics hardware.
The laptop is overheating a bit, but not too hot, it's like toasty kind of hot.

The laptop is pretty clean from what I see, but my client here leaves it on all day/night long.

Are there any other solutions we can try here?
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium Crashes When Idle




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