Hi, I have a laptop here that keeps crashing when it idles or goes to sleep.
I've tried disabling sleep and hybrid sleep mode.
What I've also tried is setting Windows 7 to use a screen saver instead of sleep mode. The problem is, it goes to screen saver, after a certain period of time the laptop just freezes/crashes. I can't seem to wake it, even by moving the mouse so that it'll resume from the screen saver and take me back to the login screen.
Sometimes it just freezes/crashes when idle and reboots itself, when it reboots and we log back in it reports with a blue screen error.
Here's the error
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: dxgkrnl.sys
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
*** STOP: 0x00000116 (0xfffffa8003d9a010, 0xfffff8800fac0fa4, 0xffffffffc000009a,
*** dxgkrnl.sys - Address 0xfffff88004b33000 base at 0xfffff88004ad6000 DateStamp
I've attached some screenshots, errors, also a screenshot of the laptop specs.