|17 Sep 2011||#1|
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Windows 7 Home Premium Crashes When Idle
Hi, I have a laptop here that keeps crashing when it idles or goes to sleep.
I've tried disabling sleep and hybrid sleep mode.
What I've also tried is setting Windows 7 to use a screen saver instead of sleep mode. The problem is, it goes to screen saver, after a certain period of time the laptop just freezes/crashes. I can't seem to wake it, even by moving the mouse so that it'll resume from the screen saver and take me back to the login screen.
Sometimes it just freezes/crashes when idle and reboots itself, when it reboots and we log back in it reports with a blue screen error.
Here's the error
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8003D9A010 BCP2: FFFFF8800FAC0FA4 BCP3: FFFFFFFFC000009A BCP4: 0000000000000004 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\091711-14929-01.dmp C:\Users\Mitch\AppData\Local\Temp\WER-60653-0.sysdata.xml
A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: dxgkrnl.sys If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** STOP: 0x00000116 (0xfffffa8003d9a010, 0xfffff8800fac0fa4, 0xffffffffc000009a, 0x0000000000000004) *** dxgkrnl.sys - Address 0xfffff88004b33000 base at 0xfffff88004ad6000 DateStamp 0x4ce799fa
|My System Specs|
|17 Sep 2011||#4|
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The driver in question is for your graphics adapter.
Is your laptop overheating? Does it need an internal check for dust?
Something could be loose or it may be that there is a problem with the graphics hardware.
The laptop is overheating a bit, but not too hot, it's like toasty kind of hot.
The laptop is pretty clean from what I see, but my client here leaves it on all day/night long.
Are there any other solutions we can try here?
|My System Specs|
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