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Windows 7: Every restart: "windows has recovered from an unexpected shutdown"

19 Sep 2011   #1

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 
Every restart: "windows has recovered from an unexpected shutdown"

Problem laptop: Compaq Presario F767NR, AMD Turion64-X2 TL-60, 2GB RAM, w/ nVidia 7000M graphics, purchased summer 2008. Came with Vista installed.

Windows 7 Home Premium 32 bit installed 16 months ago w/ no issues until now.

Every time it's restarted the error message "windows has recovered from an unexpected shutdown" appears. The same message shows up at random with no discernible pattern when it's shut down.

Dump files and health report attached.

My System SpecsSystem Spec
.

19 Sep 2011   #2

Windows 7 Ultimate x64
 
 

Hi TVeblen,

It's pointing to Classpnp.sys which may be corrupted please run a chkdsk /r on the volume and see if the volume has bad sectors.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\tveblen\CRASH\Windows_NT6_BSOD_jcgriff2\091511-58749-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0x82e09000 PsLoadedModuleList = 0x82f524f0
Debug session time: Fri Sep 16 00:28:00.002 2011 (UTC - 6:00)
System Uptime: 0 days 0:32:35.093
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 88bdf3bc, 8ab93a1c, 0}

Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClassGlobalDispatch+1d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 88bdf3bc, The address that the exception occurred at
Arg3: 8ab93a1c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
CLASSPNP!ClassGlobalDispatch+1d
88bdf3bc ff1488          call    dword ptr [eax+ecx*4]

TRAP_FRAME:  8ab93a1c -- (.trap 0xffffffff8ab93a1c)
ErrCode = 00000000
eax=6885ddf0 ebx=88085d78 ecx=00000004 edx=85ddf030 esi=88085d78 edi=85ddfd70
eip=88bdf3bc esp=8ab93a90 ebp=8ab93a9c iopl=0         nv up ei ng nz ac pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010297
CLASSPNP!ClassGlobalDispatch+0x1d:
88bdf3bc ff1488          call    dword ptr [eax+ecx*4] ds:0023:6885de00=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82e4058e to 88bdf3bc

STACK_TEXT:  
8ab93a9c 82e4058e 85ddf030 88085d78 88085edc CLASSPNP!ClassGlobalDispatch+0x1d
8ab93ab4 83a91117 b8120000 88085d78 88085d78 nt!IofCallDriver+0x63
8ab93ac8 83a91152 85ddfd70 88085ec0 85ddfcb8 partmgr!PmReadWrite+0x112
8ab93adc 82e4058e 85ddfcb8 88085d78 85de1dd0 partmgr!PmGlobalDispatch+0x1d
8ab93af4 83ab59ae 88085d78 85de1d18 00000002 nt!IofCallDriver+0x63
8ab93b10 82e4058e 85de1d18 88085d78 88085d78 volmgr!VmReadWrite+0x1a8
8ab93b28 88baa475 85de4cf0 8ab93b50 88baa548 nt!IofCallDriver+0x63
8ab93b34 88baa548 85de4cf0 88085d78 82ea296b fvevol!FveRequestPassThrough+0x31
8ab93b50 88baa759 85de4cf0 88085d01 88085f24 fvevol!FveReadWrite+0x4e
8ab93b80 88baa7a9 85de4c38 88085d78 8ab93ba8 fvevol!FveFilterRundownReadWrite+0x197
8ab93b90 82e4058e 85de4c38 88085d78 85de2134 fvevol!FveFilterRundownWrite+0x33
8ab93ba8 88d9c77a 85de20d8 88085d78 00000003 nt!IofCallDriver+0x63
8ab93c88 88d9c8b1 85de20d8 88085d78 00000000 rdyboost!SmdProcessReadWrite+0xa14
8ab93ca8 82e4058e 85de20d8 88085d78 88085f6c rdyboost!SmdDispatchReadWrite+0xcb
8ab93cc0 88f95ff1 8ab93d28 85de2320 85067020 nt!IofCallDriver+0x63
8ab93ce8 88f96315 00de2320 88085d78 8ab93d10 volsnap!VolsnapWriteFilter+0x265
8ab93cf8 82e4058e 85de2320 88085d78 8ab12e40 volsnap!VolSnapWrite+0x21
8ab93d10 88a5882d 8ab12da0 8ab93d34 82e8877a nt!IofCallDriver+0x63
8ab93d1c 82e8877a 8ab12e40 00000000 ffffffff Ntfs!NtfsStorageDriverCallout+0x14
8ab93d1c 82e88871 8ab12e40 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x15a
8ab12db0 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31


STACK_COMMAND:  kb

FOLLOWUP_IP: 
CLASSPNP!ClassGlobalDispatch+1d
88bdf3bc ff1488          call    dword ptr [eax+ecx*4]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  CLASSPNP!ClassGlobalDispatch+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: CLASSPNP

IMAGE_NAME:  CLASSPNP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf18

FAILURE_BUCKET_ID:  0x8E_CLASSPNP!ClassGlobalDispatch+1d

BUCKET_ID:  0x8E_CLASSPNP!ClassGlobalDispatch+1d

Followup: MachineOwner
---------
Drivers:

Code:
0: kd> lmtsmn
start    end        module name
83a02000 83a4a000   ACPI     ACPI.sys     Sat Nov 20 01:37:52 2010 (4CE788E0)
8d670000 8d6ca000   afd      afd.sys      Sun Apr 24 20:18:00 2011 (4DB4D9D8)
8f1d6000 8f1e8000   AgileVpn AgileVpn.sys Mon Jul 13 17:55:00 2009 (4A5BC954)
8e47e000 8e490000   amdk8    amdk8.sys    Mon Jul 13 17:11:03 2009 (4A5BBF07)
83b66000 83b6f000   amdxata  amdxata.sys  Fri Mar 19 10:19:01 2010 (4BA3A3F5)
8e459000 8e45ce40   Aspi32   Aspi32.SYS   Fri Sep 10 17:46:10 1999 (37D99842)
9ade9000 9adf2000   asyncmac asyncmac.sys Mon Jul 13 17:54:46 2009 (4A5BC946)
83b3a000 83b43000   atapi    atapi.sys    Mon Jul 13 17:11:15 2009 (4A5BBF13)
83b43000 83b66000   ataport  ataport.SYS  Sat Nov 20 01:38:00 2010 (4CE788E8)
8f016000 8f126000   athr     athr.sys     Thu Oct 08 20:37:40 2009 (4ACEA1F4)
8e425000 8e458300   avgldx86 avgldx86.sys Thu Jun 03 15:05:19 2010 (4C08190F)
8d7c7000 8d7cc9c0   avgmfx86 avgmfx86.sys Wed Aug 17 05:30:55 2011 (4E4BA66F)
83aa9000 83ab4000   BATTC    BATTC.SYS    Mon Jul 13 17:19:15 2009 (4A5BC0F3)
88a2c000 88a33000   Beep     Beep.SYS     Mon Jul 13 17:45:00 2009 (4A5BC6FC)
8d7b9000 8d7c7000   blbdrive blbdrive.sys Mon Jul 13 17:23:04 2009 (4A5BC1D8)
83856000 8385e000   BOOTVID  BOOTVID.dll  Mon Jul 13 19:04:34 2009 (4A5BD9A2)
96ab4000 96acd000   bowser   bowser.sys   Tue Feb 22 21:47:32 2011 (4D649164)
8d7ac000 8d7b8300   CBDisk   CBDisk.sys   Wed Jan 13 02:15:41 2010 (4B4D8F3D)
95b10000 95b2e000   cdd      cdd.dll      unavailable (00000000)
83bdd000 83bfc000   cdrom    cdrom.sys    Sat Nov 20 01:38:09 2010 (4CE788F1)
838a0000 8394b000   CI       CI.dll       Sat Nov 20 05:05:17 2010 (4CE7B97D)
88bdb000 88c00000   CLASSPNP CLASSPNP.SYS Mon Jul 13 17:11:20 2009 (4A5BBF18)
8385e000 838a0000   CLFS     CLFS.SYS     Mon Jul 13 17:11:10 2009 (4A5BBF0E)
8e490000 8e493700   CmBatt   CmBatt.sys   Mon Jul 13 17:19:18 2009 (4A5BC0F6)
88c02000 88c5f000   cng      cng.sys      Mon Jul 13 17:32:55 2009 (4A5BC427)
83aa1000 83aa9000   compbatt compbatt.sys Mon Jul 13 17:19:18 2009 (4A5BC0F6)
8f1c9000 8f1d6000   CompositeBus CompositeBus.sys Sat Nov 20 02:50:21 2010 (4CE799DD)
8e494000 8e496480   cpqbttn  cpqbttn.sys  Mon Apr 20 08:38:52 2009 (49EC88FC)
821f2000 821ff000   crashdmp crashdmp.sys Mon Jul 13 17:45:50 2009 (4A5BC72E)
8d794000 8d7ac000   dfsc     dfsc.sys     Sat Nov 20 01:42:32 2010 (4CE789F8)
8d788000 8d794000   discache discache.sys Mon Jul 13 17:24:04 2009 (4A5BC214)
88e00000 88e11000   disk     disk.sys     Mon Jul 13 17:11:28 2009 (4A5BBF20)
902da000 902f3000   drmk     drmk.sys     Mon Jul 13 18:36:05 2009 (4A5BD2F5)
8200b000 82014000   dump_atapi dump_atapi.sys Mon Jul 13 17:11:15 2009 (4A5BBF13)
82000000 8200b000   dump_dumpata dump_dumpata.sys Mon Jul 13 17:11:16 2009 (4A5BBF14)
90331000 90342000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 17:12:47 2009 (4A5BBF6F)
821e8000 821f2000   Dxapi    Dxapi.sys    Mon Jul 13 17:25:25 2009 (4A5BC265)
8f93a000 8f9f1000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 02:08:14 2010 (4CE78FFE)
8f130000 8f169000   dxgmms1  dxgmms1.sys  Wed Feb 02 20:45:05 2011 (4D4A24C1)
83bae000 83bbf000   fileinfo fileinfo.sys Mon Jul 13 17:21:51 2009 (4A5BC18F)
83b7a000 83bae000   fltmgr   fltmgr.sys   Mon Jul 13 17:11:13 2009 (4A5BBF11)
88c6d000 88c76000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 17:11:14 2009 (4A5BBF12)
88ba9000 88bdb000   fvevol   fvevol.sys   Sat Nov 20 01:40:22 2010 (4CE78976)
88f61000 88f92000   fwpkclnt fwpkclnt.sys Sat Nov 20 01:39:08 2010 (4CE7892C)
8321b000 83252000   hal      halmacpi.dll Sat Nov 20 01:37:38 2010 (4CE788D2)
8e521000 8e540000   HDAudBus HDAudBus.sys Sat Nov 20 02:59:28 2010 (4CE79C00)
9025b000 902ab000   HdAudio  HdAudio.sys  Sat Nov 20 03:00:19 2010 (4CE79C33)
8e497000 8e4aa000   HIDCLASS HIDCLASS.SYS Sat Nov 20 02:59:37 2010 (4CE79C09)
8e4aa000 8e4b0480   HIDPARSE HIDPARSE.SYS Mon Jul 13 17:50:59 2009 (4A5BC863)
82126000 821db000   HSX_CNXT HSX_CNXT.sys Wed Jun 20 12:28:20 2007 (467971C4)
82023000 82126000   HSX_DPV  HSX_DPV.sys  Wed Jun 20 12:29:51 2007 (4679721F)
902f3000 90331000   HSXHWAZL HSXHWAZL.sys Wed Jun 20 12:28:32 2007 (467971D0)
96a2f000 96ab4000   HTTP     HTTP.sys     Sat Nov 20 01:40:17 2010 (4CE78971)
88fe9000 88ff1000   hwpolicy hwpolicy.sys Sat Nov 20 01:37:35 2010 (4CE788CF)
8f169000 8f181000   i8042prt i8042prt.sys Mon Jul 13 17:11:23 2009 (4A5BBF1B)
8f9f1000 8f9fe000   kbdclass kbdclass.sys Mon Jul 13 17:11:15 2009 (4A5BBF13)
8ebd1000 8ebdd000   kbdhid   kbdhid.sys   Sat Nov 20 02:50:10 2010 (4CE799D2)
80bc1000 80bc9000   kdcom    kdcom.dll    Mon Jul 13 19:08:58 2009 (4A5BDAAA)
8eb8f000 8ebc3000   ks       ks.sys       Sat Nov 20 02:50:17 2010 (4CE799D9)
88b96000 88ba9000   ksecdd   ksecdd.sys   Sat Nov 20 01:38:54 2010 (4CE7891E)
88d6b000 88d90000   ksecpkg  ksecpkg.sys  Mon Jul 13 17:34:00 2009 (4A5BC468)
90377000 90387000   lltdio   lltdio.sys   Mon Jul 13 17:53:18 2009 (4A5BC8EE)
90342000 9035d000   luafv    luafv.sys    Mon Jul 13 17:15:44 2009 (4A5BC020)
9ad7a000 9ad7ea80   LVPr2Mon LVPr2Mon.sys Fri May 07 19:36:25 2010 (4BE4C019)
8383a000 83845000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 17:13:13 2009 (4A5BBF89)
88dbd000 88dff000   MDFSYSNT MDFSYSNT.sys Mon Aug 16 10:35:04 2010 (4C6968B8)
96b85000 96b88180   mdmxsdk  mdmxsdk.sys  Mon Jun 19 15:26:59 2006 (449716A3)
83b6f000 83b7a000   MDPMGRNT MDPMGRNT.sys Wed May 12 13:51:31 2010 (4BEB06C3)
821db000 821e8000   modem    modem.sys    Mon Jul 13 17:55:24 2009 (4A5BC96C)
82014000 8201f000   monitor  monitor.sys  Mon Jul 13 17:25:58 2009 (4A5BC286)
8f1bc000 8f1c9000   mouclass mouclass.sys Mon Jul 13 17:11:15 2009 (4A5BBF13)
83b24000 83b3a000   mountmgr mountmgr.sys Sat Nov 20 01:38:09 2010 (4CE788F1)
96acd000 96adf000   mpsdrv   mpsdrv.sys   Mon Jul 13 17:52:52 2009 (4A5BC8D4)
96adf000 96b02000   mrxsmb   mrxsmb.sys   Tue Apr 26 20:17:20 2011 (4DB77CB0)
96b02000 96b3d000   mrxsmb10 mrxsmb10.sys Fri Jul 08 20:29:57 2011 (4E17BD25)
96b3d000 96b58000   mrxsmb20 mrxsmb20.sys Tue Apr 26 20:17:26 2011 (4DB77CB6)
8381d000 83828000   Msfs     Msfs.SYS     Mon Jul 13 17:11:26 2009 (4A5BBF1E)
83a53000 83a5b000   msisadrv msisadrv.sys Mon Jul 13 17:11:09 2009 (4A5BBF0D)
88b6b000 88b96000   msrpc    msrpc.sys    Mon Jul 13 17:11:59 2009 (4A5BBF3F)
8d77e000 8d788000   mssmbios mssmbios.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
88fd9000 88fe9000   mup      mup.sys      Mon Jul 13 17:14:14 2009 (4A5BBFC6)
88c76000 88d2d000   ndis     ndis.sys     Sat Nov 20 01:39:19 2010 (4CE78937)
8f000000 8f00b000   ndistapi ndistapi.sys Mon Jul 13 17:54:24 2009 (4A5BC930)
903cd000 903dd000   ndisuio  ndisuio.sys  Sat Nov 20 03:06:36 2010 (4CE79DAC)
8eb27000 8eb49000   ndiswan  ndiswan.sys  Sat Nov 20 03:07:48 2010 (4CE79DF4)
9024a000 9025b000   NDProxy  NDProxy.SYS  Sat Nov 20 03:07:39 2010 (4CE79DEB)
8d701000 8d70f000   netbios  netbios.sys  Mon Jul 13 17:53:54 2009 (4A5BC912)
8d63e000 8d670000   netbt    netbt.sys    Sat Nov 20 01:39:22 2010 (4CE7893A)
88d2d000 88d6b000   NETIO    NETIO.SYS    Sat Nov 20 01:40:03 2010 (4CE78963)
83828000 83836000   Npfs     Npfs.SYS     Mon Jul 13 17:11:31 2009 (4A5BBF23)
8d774000 8d77e000   nsiproxy nsiproxy.sys Mon Jul 13 17:12:08 2009 (4A5BBF48)
82e09000 8321b000   nt       ntkrpamp.exe Wed Jun 22 20:23:05 2011 (4E02A389)
88a3c000 88b6b000   Ntfs     Ntfs.sys     Thu Mar 10 20:21:11 2011 (4D799527)
88a25000 88a2c000   Null     Null.SYS     Mon Jul 13 17:11:12 2009 (4A5BBF10)
8f207000 8f939100   nvlddmkm nvlddmkm.sys Fri Mar 06 05:47:34 2009 (49B11B66)
8ea26000 8eb26e00   nvmfdx32 nvmfdx32.sys Tue Mar 06 12:29:33 2007 (45EDC11D)
8e4ba000 8e4bcf00   nvsmu    nvsmu.sys    Fri Feb 16 08:50:31 2007 (45D5D2C7)
90387000 903cd000   nwifi    nwifi.sys    Mon Jul 13 17:51:59 2009 (4A5BC89F)
8d6d1000 8d6f0000   pacer    pacer.sys    Mon Jul 13 17:53:58 2009 (4A5BC916)
83a90000 83aa1000   partmgr  partmgr.sys  Sat Nov 20 01:38:14 2010 (4CE788F6)
83a5b000 83a85000   pci      pci.sys      Sat Nov 20 01:37:57 2010 (4CE788E5)
83b0f000 83b16000   pciide   pciide.sys   Mon Jul 13 17:11:19 2009 (4A5BBF17)
83b16000 83b24000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 17:11:15 2009 (4A5BBF13)
88c5f000 88c6d000   pcw      pcw.sys      Mon Jul 13 17:11:10 2009 (4A5BBF0E)
9ac01000 9ac98000   peauth   peauth.sys   Mon Jul 13 18:35:44 2009 (4A5BD2E0)
902ab000 902da000   portcls  portcls.sys  Mon Jul 13 17:51:00 2009 (4A5BC864)
83845000 83856000   PSHED    PSHED.dll    Mon Jul 13 19:09:36 2009 (4A5BDAD0)
8f1e8000 8f200000   rasl2tp  rasl2tp.sys  Mon Jul 13 17:54:33 2009 (4A5BC939)
8eb49000 8eb61000   raspppoe raspppoe.sys Mon Jul 13 17:54:53 2009 (4A5BC94D)
8eb61000 8eb78000   raspptp  raspptp.sys  Mon Jul 13 17:54:47 2009 (4A5BC947)
8eb78000 8eb8f000   rassstp  rassstp.sys  Mon Jul 13 17:54:57 2009 (4A5BC951)
8d733000 8d774000   rdbss    rdbss.sys    Sat Nov 20 01:42:44 2010 (4CE78A04)
88a33000 88a3b000   RDPCDD   RDPCDD.sys   Sat Nov 20 03:22:19 2010 (4CE7A15B)
8380d000 83815000   rdpencdd rdpencdd.sys Mon Jul 13 18:01:39 2009 (4A5BCAE3)
83815000 8381d000   rdprefmp rdprefmp.sys Mon Jul 13 18:01:41 2009 (4A5BCAE5)
88d90000 88dbd000   rdyboost rdyboost.sys Sat Nov 20 02:00:07 2010 (4CE78E17)
8e559000 8e56a000   rimmptsk rimmptsk.sys Wed Aug 08 05:42:07 2007 (46B9AC0F)
8e56a000 8e57e000   rimsptsk rimsptsk.sys Sun Jul 29 19:42:56 2007 (46AD4220)
8e57e000 8e5d0000   rixdptsk rixdptsk.sys Sun Jul 29 20:54:01 2007 (46AD52C9)
903dd000 903f0000   rspndr   rspndr.sys   Mon Jul 13 17:53:20 2009 (4A5BC8F0)
8e540000 8e559000   sdbus    sdbus.sys    Sat Nov 20 01:54:02 2010 (4CE78CAA)
9ac98000 9aca2000   secdrv   secdrv.SYS   Wed Sep 13 07:18:32 2006 (45080528)
96b70000 96b84c00   SENTINEL SENTINEL.SYS Thu Feb 01 04:38:53 2007 (45C1D14D)
88fd1000 88fd9000   spldr    spldr.sys    Mon May 11 10:13:47 2009 (4A084EBB)
9ad28000 9ad7a000   srv      srv.sys      Thu Apr 28 20:46:30 2011 (4DBA2686)
9acd8000 9ad28000   srv2     srv2.sys     Thu Apr 28 20:46:13 2011 (4DBA2675)
9aca2000 9acc3000   srvnet   srvnet.sys   Thu Apr 28 20:46:08 2011 (4DBA2670)
8f200000 8f201380   swenum   swenum.sys   Mon Jul 13 17:45:08 2009 (4A5BC704)
8f181000 8f1bb680   SynTP    SynTP.sys    Thu May 27 15:40:25 2010 (4BFEE6C9)
88e17000 88f61000   tcpip    tcpip.sys    Mon Jun 20 21:16:03 2011 (4E000CF3)
9acc3000 9acd0000   tcpipreg tcpipreg.sys Sat Nov 20 03:07:13 2010 (4CE79DD1)
8d632000 8d63e000   TDI      TDI.SYS      Sat Nov 20 01:39:18 2010 (4CE78936)
8d61b000 8d632000   tdx      tdx.sys      Sat Nov 20 01:39:17 2010 (4CE78935)
8d722000 8d733000   termdd   termdd.sys   Sat Nov 20 03:21:10 2010 (4CE7A116)
83bbf000 83bdd000   TPkd     TPkd.sys     Wed Dec 23 12:32:25 2009 (4B327049)
95ae0000 95ae9000   TSDDD    TSDDD.dll    unavailable (00000000)
8e45d000 8e47e000   tunnel   tunnel.sys   Sat Nov 20 03:06:40 2010 (4CE79DB0)
8ebc3000 8ebd1000   umbus    umbus.sys    Sat Nov 20 03:00:23 2010 (4CE79C37)
8f9fe000 8f9ff700   USBD     USBD.SYS     Thu Mar 24 20:57:53 2011 (4D8C04B1)
8e512000 8e521000   usbehci  usbehci.sys  Thu Mar 24 20:57:58 2011 (4D8C04B6)
90206000 9024a000   usbhub   usbhub.sys   Thu Mar 24 20:58:34 2011 (4D8C04DA)
8e4bd000 8e4c7000   usbohci  usbohci.sys  Thu Mar 24 20:57:58 2011 (4D8C04B6)
8e4c7000 8e512000   USBPORT  USBPORT.SYS  Thu Mar 24 20:58:05 2011 (4D8C04BD)
83a85000 83a90000   vdrvroot vdrvroot.sys Mon Jul 13 17:46:19 2009 (4A5BC74B)
839ca000 839d6000   vga      vga.sys      Mon Jul 13 17:25:50 2009 (4A5BC27E)
839d6000 839f7000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 17:25:49 2009 (4A5BC27D)
83ab4000 83ac4000   volmgr   volmgr.sys   Sat Nov 20 01:38:06 2010 (4CE788EE)
83ac4000 83b0f000   volmgrx  volmgrx.sys  Mon Jul 13 17:11:41 2009 (4A5BBF2D)
88f92000 88fd1000   volsnap  volsnap.sys  Sat Nov 20 01:38:13 2010 (4CE788F5)
8f126000 8f130000   vwifibus vwifibus.sys Mon Jul 13 17:52:02 2009 (4A5BC8A2)
8d6f0000 8d701000   vwififlt vwififlt.sys Mon Jul 13 17:52:03 2009 (4A5BC8A3)
8d70f000 8d722000   wanarp   wanarp.sys   Sat Nov 20 03:07:45 2010 (4CE79DF1)
83800000 8380d000   watchdog watchdog.sys Mon Jul 13 17:24:10 2009 (4A5BC21A)
8394b000 839bc000   Wdf01000 Wdf01000.sys Mon Jul 13 17:11:36 2009 (4A5BBF28)
839bc000 839ca000   WDFLDR   WDFLDR.SYS   Mon Jul 13 17:11:25 2009 (4A5BBF1D)
8d6ca000 8d6d1000   wfplwf   wfplwf.sys   Mon Jul 13 17:53:51 2009 (4A5BC90F)
95880000 95ace000   win32k   win32k.sys   unavailable (00000000)
8e4b1000 8e4ba000   wmiacpi  wmiacpi.sys  Mon Jul 13 17:19:16 2009 (4A5BC0F4)
83a4a000 83a53000   WMILIB   WMILIB.SYS   Mon Jul 13 17:11:22 2009 (4A5BBF1A)
9035d000 90377000   WudfPf   WudfPf.sys   Sat Nov 20 02:58:55 2010 (4CE79BDF)
9acd0000 9acd8000   xaudio   xaudio.sys   Tue Jul 10 15:27:55 2007 (4693F9DB)
My System SpecsSystem Spec
19 Sep 2011   #3

Windows 7 Ultimate x86
 
 

Since classpnp.sys is a system driver, I would do an additional sfc /scannow

SFC /SCANNOW Command - System File Checker

-DG
My System SpecsSystem Spec
.


19 Sep 2011   #4

Windows 7 Ultimate x64
 
 

+1 as well SledgeDG
My System SpecsSystem Spec
19 Sep 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hi guys. Thank you very much for looking.

I will have her run those tests soon. I'll post back what we find.
At least now I know what we are dealing with.
Very helpful.
My System SpecsSystem Spec
28 Sep 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

An update.
I had her run both tests and both came out clean.

However, about a week ago I had her disable the optical drive in Device Manager and after doing so she has not had a single shutdown issue or any other error message.

The optical drive had stopped working (reading disks) back in late August. I am convinced it is a hardware failure and needs replacement (long story, but I did check all the usual suspects on the OS side of the equation, including Upperfilters).

So can I conclude from this that the optical drive was the cause. Does that make sense with a classpnp.sys error?
My System SpecsSystem Spec
Reply

 Every restart: "windows has recovered from an unexpected shutdown"




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