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Windows 7: BSOD after taking in PC to repair shop


29 Sep 2011   #11
Microsoft MVP

 

Use this tool to determine via the hardware ID what the unknown Device is: Hardware Identification

You need to get through the WD Lifeguard Extended CD test or the HD is suspect.

Run Disk Check first to check file system as it sometimes affects the HD test. The two repairs can return a failing HD to service. In this case you need to know if its reponsible.

If not I'd run Prime95 on the mobo: CPU - Stress Test with Prime95 - Windows 7 Forums

My System SpecsSystem Spec
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29 Sep 2011   #12

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

I have seen more than 4GB RAM and RAM cards larger than 2GB, even though they pass memtest86+, cause BSoDs many times.
These can be checked and/or solved with a few setting changes.
For the BIOS settings that are in 'Auto', select 'Manual' and you should be able to see the settings. If you still can't, then increase the setting by the smallest available increment and post the setting values.

Even though memtest86+ is the best RAM testing program, it can pass several times and then show an error, it is not an absolute that the RAM is working correctly.

Quote:
D/L CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Core Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
This is important, I will need this information to help you further.
My System SpecsSystem Spec
29 Sep 2011   #13

Windows 7 Professional x64
 
 

I ran Western Digital Lifeguard extended test and it returned successful, it took about 2 hours.

Right after taht I went to test a game, World of Warcraft and bam, BSOD.

Funny thing is whenever I get a BSOD, I try to restart my PC but then get a BSOD immediately after I log into Windows, safe mode or not.

I will try CPUZ and Prime95 tonight.
My System SpecsSystem Spec
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29 Sep 2011   #14

Windows 7 Professional x64
 
 

I also want to add that before I got my 8gb of ram, I was using a single 2gb stick and didn't get as many BSOD as now.

If I were to increase the voltage of my memory by a bit,would it damage the memory somehow?
My System SpecsSystem Spec
29 Sep 2011   #15

Windows 7 Professional x64
 
 

Here are the CPUZ pics and temp at idle.
My System SpecsSystem Spec
29 Sep 2011   #16

Windows 7 Professional x64
 
 

The only device code I get for the unknown device is:

ACPI\ATK0110
My System SpecsSystem Spec
29 Sep 2011   #17
Microsoft MVP

 

ACPI drivers can be important mobo drivers for power management. Look for that driver on the Asus' Support Downloads webpage for your model.

If it's not there, did you use both of the tutorial's identifiers which narrow the search to find exactly the make/model of device so you can google it to more easily find the download?
My System SpecsSystem Spec
29 Sep 2011   #18

Windows 7 Professional x64
 
 

I tried identifying the device using your link but i'm not sure how to do it with such a small device code.

I'm looking for the mobo drivers for power management but I can't find anything:

ASUSTeK Computer Inc. -Support- Drivers and Download M4A78T-E

Also, here are the voltages:

CPU = 0.8000V
CPU/NB = 0.8000V
CPU VDDA = 2.50V
DRAM = 1.50V
My System SpecsSystem Spec
30 Sep 2011   #19

Windows 7 Professional x64
 
 

I think I found the drivers for ACPI...under Utilities:

Description ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit File Size 119,88 (KBytes) 2009.12.07 update Download from Global (DLM) | Global | China
Should I install this?
My System SpecsSystem Spec
30 Sep 2011   #20

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Yes, install the ATK0110 driver.
You should check the dates of your drivers and install all newer drivers from the Asus site.


The info from the CPUZ tabs looks ok.
Not much info from the Mushkin site, always makes me wonder when the manufacturer gives little or no information on their product, no compatibility stats, etc.

Quote   Quote: Originally Posted by Ferny84 View Post
I also want to add that before I got my 8gb of ram, I was using a single 2gb stick and didn't get as many BSOD as now.

If I were to increase the voltage of my memory by a bit,would it damage the memory somehow?
You have to be careful when adjusting voltages in your BIOS.
Too much voltage causes excess heat and can damage your system.

There are more voltages to adjust than just the DRAM voltage.
The CPU integrated memory controller is usually what needs adjusting when you go above 4GB RAM. It depends on you CPU/memory controller, motherboard, and the RAM. Of coarse other system components can affect the RAM, like PSU.

Quote   Quote: Originally Posted by Ferny84 View Post
I tried identifying the device using your link but i'm not sure how to do it with such a small device code.

I'm looking for the mobo drivers for power management but I can't find anything:

ASUSTeK Computer Inc. -Support- Drivers and Download M4A78T-E

Also, here are the voltages:

CPU = 0.8000V
CPU/NB = 0.8000V
CPU VDDA = 2.50V
DRAM = 1.50V

From your CPUZ - CPU tab your CPU voltage is 1.346v.

Are you sure those are the voltage settings or are they the first choice in the list?

Download your motherboard manual from the same site you linked above, Check under 'Manual' and get the manual in the language you want.
You will need this for reference.

Are your RAM cards installed in the first two slots, counting from the CPU, slots A1 and B1?

Go to your BIOS, to the CPU/NB voltage to 'Manual' and 1.250v.
Try to simulate the crash scenario, play a game etc.

Let us know if you get another crash, there will likely be a couple of voltage increases. You want to find the lowest voltages that your system will run stable on, this will keep your system running cooler.
These steps need to be done slowly and if the DRAM or CPU/NB voltages are raised too high, can burn up your motherboard, CPU, and RAM.
So don't start raising those voltages without a recommendation.
My System SpecsSystem Spec
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 BSOD after taking in PC to repair shop




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