BSOD playing LOTRO on custom PC again

Renee16 said:

Hi again,

I'm getting another BSOD while playing LOTRO. This one says dxgmms1.sys.

My specs are as follows:

• Windows 7 Ultimate 64-bit
• The original OS was Vista Ultimate 64-bit
• Vista was a full retail version, Windows 7 was an upgrade installed over Vista.
• Upgraded to Windows 7 last winter.
• I built the system in 2008 and replaced the motherboard, video card, and RAM last winter.

I followed the instructions to setup the minidump that Seth500 provided in my previous post but I still do not have anything in my windows/minidump folder after numerous BSODs. I have another folder with .dmp files in it called Windows/LiveKernelReports/Watchdog. I have attached the most recent of those .dmp files but it is almost 10 days old.

See attached system health report, the BSOD Info, and a DirectX Diagnosis file in the attached .zip folder.

Thanks,

Renée

Several problems Renee.


1-ASACPI.SYS

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOT before.).


2-Old drivers. These are way before win 7 was released and need updating.

Code:

ASACPI.sys    10/30/2006 10:09:12 PM        fffff880`02fdc000    fffff300`02fe4000    0xfffffa8000008000    0x4546b048                        
PdiPorts.sys    11/16/2006 8:31:16 PM        fffff880`0ffed000    63695cee`0fff5000    0x6369646e00008000    0x455d02d4                        
RTKVHD64.sys    11/1/2007 2:27:56 AM        fffff880`05212000    fffff87f`0534d280    0xffffffff0013b280    0x472971ec                        
dne64x.sys    11/10/2008 9:01:24 PM        fffff880`0f252000    fffff300`0f27e000    0xfffffa800002c000    0x4918d964                        
RimSerial_AMD64.sys    11/24/2008 1:01:01 PM        fffff880`0fff5000    fffff87f`0fffcc00    0xffffffff00007c00    0x492addcd

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

3-Video card reset. BC 117/116

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Hi Zigzag3143,

I'm having some difficulty updating the drivers. I started with the ASACPI.sys driver update, and it seemed to work. I went to my C:\Windows\System32\Drivers folder and found the new updated driver there. But, for some reason, the old version of the driver is still tucked away in another folder called C:\$WINDOWS.~Q\DATA\Windows\System32\Drivers.

I also updated the Realtek Audio driver RTKVHD64.sys. After the update, that driver was no longer in my C:\Windows\System32\Drivers, but it was still in the other folder C:\$WINDOWS.~Q\DATA\Windows\System32\Drivers.

Some of the other outdated drivers that I had not yet attempted to update also appeared in that folder.

What is the C:\$WINDOWS.~Q\DATA\ folder? If the old drivers are still there will they continue to be an issue?

I'm also having difficulty finding an up to date driver for pdiports.sys and dne64x. I looked them up and they appear to be for Portrait Displays and some kind of Cisco miniport/VPN software. I think the dne64x.sys may have to do with my work VPN but I don't know where to find an update for it. And I have no idea why a Portrait Displays driver would be on my pc, I looked up the website and I never had any of their software. Any idea how I can update/remove these?

Thanks for your help!

Renée