BSOD appear when I reboot PC


  1. Posts : 5
    Windows 7 Ultimate 32bit
       #1

    BSOD appear when I reboot PC


    hello everybody , I have bought a new pc and installed win7 on it but when I wanna reboot my pc or shut it down BSOD screen appears . Will you please let me know how do I can fix it ?
    minidump file is attached .


    Output :


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 5F5E10C2
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82C34C59
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\092411-22635-01.dmp
    C:\Users\Behzad\AppData\Local\Temp\WER-52868-0.sysdata.xml

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    System Information :
    Window 7 Ultimate x86 OEM
    RAM : KingMax 4 GB
    MB : Gigabyte P61
    CPU : Intel Core i5 2400 ( 3.1 GHz - 3.5 GHz)
    GPU : Gigabyte GTX 275 (1.7 GB)



    Thanks in advance
    Last edited by BehzadNJ; 24 Sep 2011 at 07:27.
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi BehzadNJ welcome to SF :)

    Please follow these steps and upload here your crash\bsod folder.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 5
    Windows 7 Ultimate 32bit
    Thread Starter
       #3

    sorry if I made a mistake , I attached that folder to first post :)
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    Its ok

    The crash caused from Intels51.sys,

    Please update the driver of your Intel® 536EP Modem Driver, Intel V.92 Modem. http://downloadcenter.intel.com/

    Update also these old drivers,

    Code:
    GVTDrv.sys        0x9bf33000    0x9bf36e80    0x00003e80    0x43842fa2    23-Nov-05 12:00:18 μμ                        
    secdrv.SYS        0x999de000    0x999e8000    0x0000a000    0x45080528    13-Sep-06 4:18:32 μμ                        
    ElbyCDFL.sys        0x92165000    0x9216bb00    0x00006b00    0x4581c099    15-Dec-06 12:22:33 πμ
    How to find and update drives? Read this, Best way to update drivers for free?

    Finish with the above steps and post back with any results.
      My Computer


  5. Posts : 5
    Windows 7 Ultimate 32bit
    Thread Starter
       #5

    thanks for the reply , it was useful when I uninstall modem driver BSOD screen will gone , but the problem is that I couldn't find any new driver for win 7 nor Vista ! all drivers are for win XP
      My Computer


  6. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #6

    No more bsod good news! :)

    For the driver,

    Try with the intel driver update utility.

    Intel® Driver Update Utility

    Though sometimes when hardware is too old is difficult to find drivers for new os like win 7.
      My Computer


  7. Posts : 5
    Windows 7 Ultimate 32bit
    Thread Starter
       #7

    I have installed XP driver then I went to update manager and I found an optional update for modem there , after updating and installing it , BSOD has gone :)
    Thanks for help :)
      My Computer


  8. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #8

    Good news!

    You are always welcome :)
      My Computer


 

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