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Windows 7: BSOD appear when I reboot PC

24 Sep 2011   #1
BehzadNJ

Windows 7 Ultimate 32bit
 
 
BSOD appear when I reboot PC

hello everybody , I have bought a new pc and installed win7 on it but when I wanna reboot my pc or shut it down BSOD screen appears . Will you please let me know how do I can fix it ?
minidump file is attached .


Output :


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 5F5E10C2
BCP2: 00000002
BCP3: 00000001
BCP4: 82C34C59
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092411-22635-01.dmp
C:\Users\Behzad\AppData\Local\Temp\WER-52868-0.sysdata.xml

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System Information :
Window 7 Ultimate x86 OEM
RAM : KingMax 4 GB
MB : Gigabyte P61
CPU : Intel Core i5 2400 ( 3.1 GHz - 3.5 GHz)
GPU : Gigabyte GTX 275 (1.7 GB)



Thanks in advance


My System SpecsSystem Spec
.
24 Sep 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi BehzadNJ welcome to SF

Please follow these steps and upload here your crash\bsod folder.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
24 Sep 2011   #3
BehzadNJ

Windows 7 Ultimate 32bit
 
 

sorry if I made a mistake , I attached that folder to first post
My System SpecsSystem Spec
.

24 Sep 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Its ok

The crash caused from Intels51.sys,

Please update the driver of your Intel® 536EP Modem Driver, Intel V.92 Modem. http://downloadcenter.intel.com/

Update also these old drivers,

Code:
GVTDrv.sys        0x9bf33000    0x9bf36e80    0x00003e80    0x43842fa2    23-Nov-05 12:00:18 μμ                        
secdrv.SYS        0x999de000    0x999e8000    0x0000a000    0x45080528    13-Sep-06 4:18:32 μμ                        
ElbyCDFL.sys        0x92165000    0x9216bb00    0x00006b00    0x4581c099    15-Dec-06 12:22:33 πμ
How to find and update drives? Read this, Best way to update drivers for free?

Finish with the above steps and post back with any results.
My System SpecsSystem Spec
25 Sep 2011   #5
BehzadNJ

Windows 7 Ultimate 32bit
 
 

thanks for the reply , it was useful when I uninstall modem driver BSOD screen will gone , but the problem is that I couldn't find any new driver for win 7 nor Vista ! all drivers are for win XP
My System SpecsSystem Spec
25 Sep 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

No more bsod good news!

For the driver,

Try with the intel driver update utility.

Intel® Driver Update Utility

Though sometimes when hardware is too old is difficult to find drivers for new os like win 7.
My System SpecsSystem Spec
26 Sep 2011   #7
BehzadNJ

Windows 7 Ultimate 32bit
 
 

I have installed XP driver then I went to update manager and I found an optional update for modem there , after updating and installing it , BSOD has gone
Thanks for help
My System SpecsSystem Spec
26 Sep 2011   #8
panais

Windows 7 Ultimate 64bit SP1
 
 

Good news!

You are always welcome
My System SpecsSystem Spec
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 BSOD appear when I reboot PC




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