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Windows 7: BSOD Help

24 Sep 2011   #1
mendocinographi

Windows 7 Ultimate x64
 
 
BSOD Help

Dear Community,

I recently began experiencing BSOD within 10-15 minutes of having Windows loaded up. PC Specs are below:
  • HP IQ775
  • Originally came with 2GB (Pc25300 memory), and I just upgraded to 4GB (Pc25300)
  • Originally came with OEM Vista 32-bit, and I just upgraded to Full retail Windows 7 Ultimate 64 Bit
  • Originally had BIOS version 5.3 and I just upgraded to version 5.5 (the most recent BIOS for the board)
  • The computer was purchased in 2007
I also attached the error reporting based on the forum instructions. I hope I did this right, as this is my first time using these forums. I've reformatted my computer and reinstalled the OS almost ten times and have no more hair to pull out. Thanks everyone for helping me shed some light on what's going on under the hood.


My System SpecsSystem Spec
.
24 Sep 2011   #2
seth500

Windows 7 Ultimate x64
 
 

First install Malwarebytes and run a malware scan on your computer. Malwarebytes: Malwarebytes : Free anti-malware, anti-virus and spyware removal download
Also according to your uninstall log this seems to be a pretty new install and I can't see if you have any antivirus suites installed. If you do what is it? Also I would recommend installing sp1 if you can it requires validation but it updates a lot of old system drivers that are outdated on your system. Please also fill in the rest of your system specs by using the tool attached to this post in your profile it will help us get the correct drivers that aren't updated by sp1: SP1 windows6.1-KB976932-X64.exe 903.0 MB
Download Details - Microsoft Download Center - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Downloads\mendocinographi\Windows_NT6_BSOD_jcgriff2\092411-26925-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02806000 PsLoadedModuleList = 0xfffff800`02a43e50
Debug session time: Sat Sep 24 10:58:40.380 2011 (UTC - 6:00)
System Uptime: 0 days 12:30:05.955
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002875594}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002875594

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002877469 to fffff80002877f00

STACK_TEXT:  
fffff880`009ecc68 fffff800`02877469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009ecc70 fffff800`02875932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009ecdb0 fffff800`02875594 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`05e55eee 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInvalidOpcodeFault+0x14


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02875932 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`03d89000 fffff880`03dc7000   1394ohci 1394ohci.sys Mon Jul 13 18:07:12 2009 (4A5BCC30)
fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Mon Jul 13 17:19:34 2009 (4A5BC106)
fffff880`03af0000 fffff880`03b7a000   afd      afd.sys      Mon Jul 13 17:21:40 2009 (4A5BC184)
fffff880`043dc000 fffff880`043f2000   AgileVpn AgileVpn.sys Mon Jul 13 18:10:24 2009 (4A5BCCF0)
fffff880`03d72000 fffff880`03d89000   amdk8    amdk8.sys    Mon Jul 13 17:19:25 2009 (4A5BC0FD)
fffff880`0115f000 fffff880`0116a000   amdxata  amdxata.sys  Tue May 19 11:56:59 2009 (4A12F2EB)
fffff880`00fc5000 fffff880`00fce000   atapi    atapi.sys    Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`00fce000 fffff880`00ff8000   ataport  ataport.SYS  Mon Jul 13 17:19:52 2009 (4A5BC118)
fffff880`020c6000 fffff880`021c4000   athrxusb athrxusb.sys Fri May 04 02:25:38 2007 (463AEE02)
fffff880`01889000 fffff880`01890000   Beep     Beep.SYS     Mon Jul 13 18:00:13 2009 (4A5BCA8D)
fffff880`03d3b000 fffff880`03d4c000   blbdrive blbdrive.sys Mon Jul 13 17:35:59 2009 (4A5BC4DF)
fffff880`034dd000 fffff880`034fb000   bowser   bowser.sys   Mon Jul 13 17:23:50 2009 (4A5BC206)
fffff880`01f66000 fffff880`01f76000   BthEnum  BthEnum.sys  Mon Jul 13 18:06:52 2009 (4A5BCC1C)
fffff880`01f76000 fffff880`01f96000   bthpan   bthpan.sys   Mon Jul 13 18:07:00 2009 (4A5BCC24)
fffff880`01eae000 fffff880`01f3a000   bthport  bthport.sys  Mon Jul 13 18:06:56 2009 (4A5BCC20)
fffff880`011db000 fffff880`011f3000   BTHUSB   BTHUSB.sys   Mon Jul 13 18:06:52 2009 (4A5BCC1C)
fffff960`00790000 fffff960`007b7000   cdd      cdd.dll      unavailable (00000000)
fffff880`02000000 fffff880`0201d000   cdfs     cdfs.sys     Mon Jul 13 17:19:46 2009 (4A5BC112)
fffff880`01856000 fffff880`01880000   cdrom    cdrom.sys    Mon Jul 13 17:19:54 2009 (4A5BC11A)
fffff880`0448b000 fffff880`04493000   CFACPI   CFACPI.sys   Wed Nov 29 23:10:38 2006 (456E75DE)
fffff880`00d11000 fffff880`00dd1000   CI       CI.dll       Mon Jul 13 19:32:13 2009 (4A5BE01D)
fffff880`04cb8000 fffff880`04cca000   circlass circlass.sys Mon Jul 13 18:06:34 2009 (4A5BCC0A)
fffff880`019cb000 fffff880`019fb000   CLASSPNP CLASSPNP.SYS Mon Jul 13 17:19:58 2009 (4A5BC11E)
fffff880`00cb3000 fffff880`00d11000   CLFS     CLFS.SYS     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`0105e000 fffff880`010d1000   cng      cng.sys      Mon Jul 13 17:49:40 2009 (4A5BC814)
fffff880`045df000 fffff880`045ef000   CompositeBus CompositeBus.sys Mon Jul 13 18:00:33 2009 (4A5BCAA1)
fffff880`0201d000 fffff880`0202b000   crashdmp crashdmp.sys Mon Jul 13 18:01:01 2009 (4A5BCABD)
fffff880`03c9a000 fffff880`03d1d000   csc      csc.sys      Mon Jul 13 17:24:26 2009 (4A5BC22A)
fffff880`03d1d000 fffff880`03d3b000   dfsc     dfsc.sys     Mon Jul 13 17:23:44 2009 (4A5BC200)
fffff880`03a97000 fffff880`03aa6000   discache discache.sys Mon Jul 13 17:37:18 2009 (4A5BC52E)
fffff880`019b5000 fffff880`019cb000   disk     disk.sys     Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`04c00000 fffff880`04c22000   drmk     drmk.sys     Mon Jul 13 19:01:25 2009 (4A5BD8E5)
fffff880`0202b000 fffff880`02035000   dump_diskdump dump_diskdump.sys Mon Jul 13 18:01:00 2009 (4A5BCABC)
fffff880`02060000 fffff880`02073000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 17:21:51 2009 (4A5BC18F)
fffff880`02035000 fffff880`02060000   dump_nvstor dump_nvstor.sys Wed May 20 00:45:37 2009 (4A13A711)
fffff880`04c28000 fffff880`04c34000   Dxapi    Dxapi.sys    Mon Jul 13 17:38:28 2009 (4A5BC574)
fffff880`0449a000 fffff880`0458e000   dxgkrnl  dxgkrnl.sys  Mon Jul 13 17:38:56 2009 (4A5BC590)
fffff880`0458e000 fffff880`045d4000   dxgmms1  dxgmms1.sys  Mon Jul 13 17:38:32 2009 (4A5BC578)
fffff880`011b6000 fffff880`011ca000   fileinfo fileinfo.sys Mon Jul 13 17:34:25 2009 (4A5BC481)
fffff880`0116a000 fffff880`011b6000   fltmgr   fltmgr.sys   Mon Jul 13 17:19:59 2009 (4A5BC11F)
fffff880`013e2000 fffff880`013ec000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 17:19:45 2009 (4A5BC111)
fffff880`0197b000 fffff880`019b5000   fvevol   fvevol.sys   Mon Jul 13 17:22:15 2009 (4A5BC1A7)
fffff880`015ad000 fffff880`015f7000   fwpkclnt fwpkclnt.sys Mon Jul 13 17:21:08 2009 (4A5BC164)
fffff800`02de3000 fffff800`02e2c000   hal      hal.dll      Mon Jul 13 19:27:36 2009 (4A5BDF08)
fffff880`04467000 fffff880`0448b000   HDAudBus HDAudBus.sys Mon Jul 13 18:06:13 2009 (4A5BCBF5)
fffff880`04d4b000 fffff880`04da7000   HdAudio  HdAudio.sys  Mon Jul 13 18:06:59 2009 (4A5BCC23)
fffff880`01800000 fffff880`01819000   HIDCLASS HIDCLASS.SYS Mon Jul 13 18:06:21 2009 (4A5BCBFD)
fffff880`011ca000 fffff880`011db000   hidir    hidir.sys    Mon Jul 13 18:06:23 2009 (4A5BCBFF)
fffff880`04df2000 fffff880`04dfa080   HIDPARSE HIDPARSE.SYS Mon Jul 13 18:06:17 2009 (4A5BCBF9)
fffff880`04de4000 fffff880`04df2000   hidusb   hidusb.sys   Mon Jul 13 18:06:22 2009 (4A5BCBFE)
fffff880`03415000 fffff880`034dd000   HTTP     HTTP.sys     Mon Jul 13 17:22:16 2009 (4A5BC1A8)
fffff880`01972000 fffff880`0197b000   hwpolicy hwpolicy.sys Mon Jul 13 17:19:22 2009 (4A5BC0FA)
fffff880`03c88000 fffff880`03c97000   kbdclass kbdclass.sys Mon Jul 13 17:19:50 2009 (4A5BC116)
fffff880`01826000 fffff880`01834000   kbdhid   kbdhid.sys   Mon Jul 13 18:00:20 2009 (4A5BCA94)
fffff800`00bd5000 fffff800`00bdf000   kdcom    kdcom.dll    Mon Jul 13 19:31:07 2009 (4A5BDFDB)
fffff880`04c75000 fffff880`04cb8000   ks       ks.sys       Mon Jul 13 18:00:31 2009 (4A5BCA9F)
fffff880`013b7000 fffff880`013d1000   ksecdd   ksecdd.sys   Mon Jul 13 17:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Mon Jul 13 17:50:34 2009 (4A5BC84A)
fffff880`04c22000 fffff880`04c27200   ksthunk  ksthunk.sys  Mon Jul 13 18:00:19 2009 (4A5BCA93)
fffff880`01f96000 fffff880`01fab000   lltdio   lltdio.sys   Mon Jul 13 18:08:50 2009 (4A5BCC92)
fffff880`02073000 fffff880`02096000   luafv    luafv.sys    Mon Jul 13 17:26:13 2009 (4A5BC295)
fffff880`00c92000 fffff880`00c9f000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:29:09 2009 (4A5BDF65)
fffff880`021f2000 fffff880`02200000   monitor  monitor.sys  Mon Jul 13 17:38:52 2009 (4A5BC58C)
fffff880`03ae1000 fffff880`03af0000   mouclass mouclass.sys Mon Jul 13 17:19:50 2009 (4A5BC116)
fffff880`01819000 fffff880`01826000   mouhid   mouhid.sys   Mon Jul 13 18:00:20 2009 (4A5BCA94)
fffff880`00fab000 fffff880`00fc5000   mountmgr mountmgr.sys Mon Jul 13 17:19:54 2009 (4A5BC11A)
fffff880`034fb000 fffff880`03513000   mpsdrv   mpsdrv.sys   Mon Jul 13 18:08:25 2009 (4A5BCC79)
fffff880`03513000 fffff880`0353f000   mrxsmb   mrxsmb.sys   Mon Jul 13 17:23:59 2009 (4A5BC20F)
fffff880`0353f000 fffff880`0358c000   mrxsmb10 mrxsmb10.sys Mon Jul 13 17:24:08 2009 (4A5BC218)
fffff880`0358c000 fffff880`035af000   mrxsmb20 mrxsmb20.sys Mon Jul 13 17:24:05 2009 (4A5BC215)
fffff880`013ec000 fffff880`013f7000   Msfs     Msfs.SYS     Mon Jul 13 17:19:47 2009 (4A5BC113)
fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Mon Jul 13 17:19:26 2009 (4A5BC0FE)
fffff880`01000000 fffff880`0105e000   msrpc    msrpc.sys    Mon Jul 13 17:21:32 2009 (4A5BC17C)
fffff880`03a8c000 fffff880`03a97000   mssmbios mssmbios.sys Mon Jul 13 17:31:10 2009 (4A5BC3BE)
fffff880`01960000 fffff880`01972000   mup      mup.sys      Mon Jul 13 17:23:45 2009 (4A5BC201)
fffff880`014bb000 fffff880`015ad000   ndis     ndis.sys     Mon Jul 13 17:21:40 2009 (4A5BC184)
fffff880`045ef000 fffff880`045fb000   ndistapi ndistapi.sys Mon Jul 13 18:10:00 2009 (4A5BCCD8)
fffff880`01e00000 fffff880`01e13000   ndisuio  ndisuio.sys  Mon Jul 13 18:09:25 2009 (4A5BCCB5)
fffff880`03dc7000 fffff880`03df6000   ndiswan  ndiswan.sys  Mon Jul 13 18:10:11 2009 (4A5BCCE3)
fffff880`04d36000 fffff880`04d4b000   NDProxy  NDProxy.SYS  Mon Jul 13 18:10:05 2009 (4A5BCCDD)
fffff880`03bee000 fffff880`03bfd000   netbios  netbios.sys  Mon Jul 13 18:09:26 2009 (4A5BCCB6)
fffff880`03b7a000 fffff880`03bbf000   netbt    netbt.sys    Mon Jul 13 17:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 17:21:46 2009 (4A5BC18A)
fffff880`01200000 fffff880`01211000   Npfs     Npfs.SYS     Mon Jul 13 17:19:48 2009 (4A5BC114)
fffff880`03a80000 fffff880`03a8c000   nsiproxy nsiproxy.sys Mon Jul 13 17:21:02 2009 (4A5BC15E)
fffff800`02806000 fffff800`02de3000   nt       ntkrnlmp.exe Mon Jul 13 17:40:48 2009 (4A5BC600)
fffff880`01214000 fffff880`013b7000   Ntfs     Ntfs.sys     Mon Jul 13 17:20:47 2009 (4A5BC14F)
fffff880`01880000 fffff880`01889000   Null     Null.SYS     Mon Jul 13 17:19:37 2009 (4A5BC109)
fffff880`03e23000 fffff880`043dbc80   nvlddmkm nvlddmkm.sys Thu Jan 25 20:19:00 2007 (45B97324)
fffff880`03c00000 fffff880`03c63d80   nvm62x64 nvm62x64.sys Fri Oct 17 15:01:06 2008 (48F8FD12)
fffff880`00c5c000 fffff880`00c87000   nvstor   nvstor.sys   Wed May 20 00:45:37 2009 (4A13A711)
fffff880`01fab000 fffff880`01ffe000   nwifi    nwifi.sys    Mon Jul 13 18:07:23 2009 (4A5BCC3B)
fffff880`03bc8000 fffff880`03bee000   pacer    pacer.sys    Mon Jul 13 18:09:41 2009 (4A5BCCC5)
fffff880`00eaa000 fffff880`00ebf000   partmgr  partmgr.sys  Mon Jul 13 17:19:58 2009 (4A5BC11E)
fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Mon Jul 13 17:19:51 2009 (4A5BC117)
fffff880`00ed4000 fffff880`00edb000   pciide   pciide.sys   Mon Jul 13 17:19:49 2009 (4A5BC115)
fffff880`00edb000 fffff880`00eeb000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 17:19:48 2009 (4A5BC114)
fffff880`013d1000 fffff880`013e2000   pcw      pcw.sys      Mon Jul 13 17:19:27 2009 (4A5BC0FF)
fffff880`046c2000 fffff880`04768000   peauth   peauth.sys   Mon Jul 13 19:01:19 2009 (4A5BD8DF)
fffff880`04da7000 fffff880`04de4000   portcls  portcls.sys  Mon Jul 13 18:06:27 2009 (4A5BCC03)
fffff880`00c9f000 fffff880`00cb3000   PSHED    PSHED.dll    Mon Jul 13 19:32:23 2009 (4A5BE027)
fffff880`03c64000 fffff880`03c88000   rasl2tp  rasl2tp.sys  Mon Jul 13 18:10:11 2009 (4A5BCCE3)
fffff880`03e00000 fffff880`03e1b000   raspppoe raspppoe.sys Mon Jul 13 18:10:17 2009 (4A5BCCE9)
fffff880`03aa6000 fffff880`03ac7000   raspptp  raspptp.sys  Mon Jul 13 18:10:18 2009 (4A5BCCEA)
fffff880`03ac7000 fffff880`03ae1000   rassstp  rassstp.sys  Mon Jul 13 18:10:25 2009 (4A5BCCF1)
fffff880`03a2f000 fffff880`03a80000   rdbss    rdbss.sys    Mon Jul 13 17:24:09 2009 (4A5BC219)
fffff880`043f2000 fffff880`043fd000   rdpbus   rdpbus.sys   Mon Jul 13 18:17:46 2009 (4A5BCEAA)
fffff880`018c3000 fffff880`018cc000   RDPCDD   RDPCDD.sys   Mon Jul 13 18:16:34 2009 (4A5BCE62)
fffff880`014ab000 fffff880`014b4000   rdpencdd rdpencdd.sys Mon Jul 13 18:16:34 2009 (4A5BCE62)
fffff880`015f7000 fffff880`01600000   rdprefmp rdprefmp.sys Mon Jul 13 18:16:35 2009 (4A5BCE63)
fffff880`01926000 fffff880`01960000   rdyboost rdyboost.sys Mon Jul 13 17:34:34 2009 (4A5BC48A)
fffff880`01f3a000 fffff880`01f66000   rfcomm   rfcomm.sys   Mon Jul 13 18:06:56 2009 (4A5BCC20)
fffff880`01e13000 fffff880`01e2b000   rspndr   rspndr.sys   Mon Jul 13 18:08:50 2009 (4A5BCC92)
fffff880`04768000 fffff880`04773000   secdrv   secdrv.SYS   Wed Sep 13 07:18:38 2006 (4508052E)
fffff880`0191e000 fffff880`01926000   spldr    spldr.sys    Mon May 11 10:56:27 2009 (4A0858BB)
fffff880`05610000 fffff880`056a8000   srv      srv.sys      Mon Jul 13 17:25:11 2009 (4A5BC257)
fffff880`04600000 fffff880`04669000   srv2     srv2.sys     Mon Jul 13 17:25:02 2009 (4A5BC24E)
fffff880`04773000 fffff880`047a0000   srvnet   srvnet.sys   Mon Jul 13 17:24:58 2009 (4A5BC24A)
fffff880`010fd000 fffff880`0115f000   storport storport.sys Mon Jul 13 18:01:18 2009 (4A5BCACE)
fffff880`045fb000 fffff880`045fc480   swenum   swenum.sys   Mon Jul 13 18:00:18 2009 (4A5BCA92)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Mon Jul 13 17:25:34 2009 (4A5BC26E)
fffff880`047a0000 fffff880`047b2000   tcpipreg tcpipreg.sys Mon Jul 13 18:09:49 2009 (4A5BCCCD)
fffff880`010ef000 fffff880`010fc000   TDI      TDI.SYS      Mon Jul 13 17:21:18 2009 (4A5BC16E)
fffff880`010d1000 fffff880`010ef000   tdx      tdx.sys      Mon Jul 13 17:21:15 2009 (4A5BC16B)
fffff880`03a1b000 fffff880`03a2f000   termdd   termdd.sys   Mon Jul 13 18:16:36 2009 (4A5BCE64)
fffff960`00470000 fffff960`0047a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03d4c000 fffff880`03d72000   tunnel   tunnel.sys   Mon Jul 13 18:09:37 2009 (4A5BCCC1)
fffff880`04cca000 fffff880`04cdc000   umbus    umbus.sys    Mon Jul 13 18:06:56 2009 (4A5BCC20)
fffff880`04c51000 fffff880`04c6e000   usbccgp  usbccgp.sys  Mon Jul 13 18:06:45 2009 (4A5BCC15)
fffff880`01834000 fffff880`01853000   usbcir   usbcir.sys   Mon Jul 13 18:06:36 2009 (4A5BCC0C)
fffff880`04c4f000 fffff880`04c50f00   USBD     USBD.SYS     Mon Jul 13 18:06:23 2009 (4A5BCBFF)
fffff880`04456000 fffff880`04467000   usbehci  usbehci.sys  Mon Jul 13 18:06:30 2009 (4A5BCC06)
fffff880`04cdc000 fffff880`04d36000   usbhub   usbhub.sys   Mon Jul 13 18:07:09 2009 (4A5BCC2D)
fffff880`045d4000 fffff880`045df000   usbohci  usbohci.sys  Mon Jul 13 18:06:30 2009 (4A5BCC06)
fffff880`04400000 fffff880`04456000   USBPORT  USBPORT.SYS  Mon Jul 13 18:06:31 2009 (4A5BCC07)
fffff880`04c34000 fffff880`04c4f000   USBSTOR  USBSTOR.SYS  Mon Jul 13 18:06:34 2009 (4A5BCC0A)
fffff880`021c4000 fffff880`021f1100   usbvideo usbvideo.sys Mon Jul 13 18:07:00 2009 (4A5BCC24)
fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Mon Jul 13 18:01:31 2009 (4A5BCADB)
fffff880`01890000 fffff880`0189e000   vga      vga.sys      Mon Jul 13 17:38:47 2009 (4A5BC587)
fffff880`0189e000 fffff880`018c3000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 17:38:51 2009 (4A5BC58B)
fffff880`0148b000 fffff880`0149b000   vmstorfl vmstorfl.sys Mon Jul 13 17:42:54 2009 (4A5BC67E)
fffff880`00ebf000 fffff880`00ed4000   volmgr   volmgr.sys   Mon Jul 13 17:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 17:20:33 2009 (4A5BC141)
fffff880`018d2000 fffff880`0191e000   volsnap  volsnap.sys  Mon Jul 13 17:20:08 2009 (4A5BC128)
fffff880`03a00000 fffff880`03a1b000   wanarp   wanarp.sys   Mon Jul 13 18:10:21 2009 (4A5BCCED)
fffff880`0149b000 fffff880`014ab000   watchdog watchdog.sys Mon Jul 13 17:37:35 2009 (4A5BC53F)
fffff880`00ef8000 fffff880`00f9c000   Wdf01000 Wdf01000.sys Mon Jul 13 17:22:07 2009 (4A5BC19F)
fffff880`00f9c000 fffff880`00fab000   WDFLDR   WDFLDR.SYS   Mon Jul 13 17:19:54 2009 (4A5BC11A)
fffff880`03bbf000 fffff880`03bc8000   wfplwf   wfplwf.sys   Mon Jul 13 18:09:26 2009 (4A5BCCB6)
fffff960`000f0000 fffff960`003ff000   win32k   win32k.sys   unavailable (00000000)
fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Mon Jul 13 17:19:51 2009 (4A5BC117)
fffff880`02096000 fffff880`020b7000   WudfPf   WudfPf.sys   Mon Jul 13 18:05:37 2009 (4A5BCBD1)
fffff880`056a8000 fffff880`056d9000   WUDFRd   WUDFRd.sys   Mon Jul 13 18:06:06 2009 (4A5BCBEE)
My System SpecsSystem Spec
25 Sep 2011   #3
mendocinographi

Windows 7 Ultimate x64
 
 

Thanks Seth - I don't have any malware nor antivirus (it is a clean install). I downloaded the recommended Malware program anyway and everything is ok (no malware).

I have been trying to install service pack, but my computer keeps crashing. Thanks for the quick response. I have been restarting my computer and it has been slowly by slowly installing each piece of the update. I will get it done and provide you the needed info soon. Thanks!
My System SpecsSystem Spec
.

25 Sep 2011   #4
seth500

Windows 7 Ultimate x64
 
 

I would like to test the memory if you just installed some that may be where your problem is occurring, if your not able to get the updates installed and get to the desktop I would pull the new memory for now and put back the old just to see if that makes a change for you and that will hopefully let you get the installed updates to complete installation. Then you can run this tut after you make a memtest86 disk or usb on your new memory: RAM - Test with Memtest86+
My System SpecsSystem Spec
27 Sep 2011   #5
mendocinographi

Windows 7 Ultimate x64
 
 

Hi Seth,

Thanks for your response. Since I last posted I've run the memtest on my RAM and it checked out perfectly. In addition, I went to the local PC store and purchase 2 other models and all were tested using Memtest and all checked out ok and also caused the same freezing. The freezing was so bad that it was getting to the point where I would only be able to update one update at a time (meaning if there were 5 updates available, I would have to uncheck 4 of them) because the PC would only give me a few minutes before freezing.

So instead of using Windows Update to upgrade to SP1, I just decided to install Windows 7 with SP1 already loaded in. So now I am running SP1 and I have again tried updating (there are still more updates), but have not been able to complete all pending updates because of freezes (I think I have seen the BSOD nearly 25-30 times over the course of the past few days).

I have attached the most recent dump file logs, and have also ran the tool to provide more system specs:

AMD Turion(tm) 64 X2 Mobile Technology TL-58
ASUSTeK Computer INC. PHOENIX
BIOS Date: 11/26/07 20:37:08 Ver: 08.00.13
4.00 GB, 4.00 GB (Total/Usable)
(1) SAMSUNG HD501LJ SCSI Disk Device (2) Generic USB CF Reader USB Device (3) Multiple Flash Reader USB Device
High Definition Audio Device
NVIDIA GeForce Go 7600
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

MOBO

ASUSTeK Computer INC.
Base Board
PHOENIX
1.xx
MS1C79R60100617
Removable = False
Replaceable = True

BIOS

American Megatrends Inc.
BIOS Date: 11/26/07 20:37:08 Ver: 08.00.13
CNH7382HJV
5.15
11/26/2007

MEMORY 1 OF 2

4.00 GB (Total Memory)
BANK0
2.00 GB
7F7F9E0000000000
DIMM
DDR-2
VS2GSDS667D2
SerNum0

MEMORY 2 OF 2

BANK1
2.00 GB
7F7F9E0000000000
DIMM
DDR-2
VS2GSDS667D2
SerNum1

HARD DRIVE

SAMSUNG HD501LJ SCSI Disk Device
Fixed hard disk media
Partitions: 2
S10NJ1FP704405
465.76 GB

LOGICAL DISK 1

C:
Local Fixed Disk
Local Disk
Fixed hard disk media
NTFS
465.66 GB
6C2B6E46

LOGICAL DISK 2

D:
CD-ROM Disc
Compact Disc
Removable media other than floppy
0.00 bytes
SOUND CARD
Microsoft
High Definition Audio Device
GRAPHICS INFOS
VideoController1
NVIDIA GeForce Go 7600
GeForce Go 7600
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
1440 x 900 x 4294967296 colors
59 Hz
59 Hz
7.15.10.9804
1/25/2007
NETWORK
NVIDIA
NVIDIA nForce Networking Controller
Ethernet 802.3
00:1D:60:72:FB:C8
Local Area Connection
Connected
True

OS

Microsoft Windows 7 Ultimate 64-bit
7601 Multiprocessor Free
Service Pack 1
English (United States) - English (United States)
9/26/2011 9:29:27 PM
-420
\Device\HarddiskVolume1
\Device\HarddiskVolume2
C:
4.00 GB
My System SpecsSystem Spec
27 Sep 2011   #6
mendocinographi

Windows 7 Ultimate x64
 
 

Hi,

*UPDATE*

Based on the recommendation of another person, I had deleted the following three drivers:

athrxusb.sys
nvlddmkm.sys
CFACPI.sys

After deleting these, I still continued to notice freezes. Also, half the time the computer freezes while the other half the time the PC just turns of by itself and reboots.

I ran the perfmon and the dump file tool again and have uploaded the most recent error reports.

I need all the help I can get as this computer is becoming a real nightmare! Thanks!
My System SpecsSystem Spec
29 Sep 2011   #7
mendocinographi

Windows 7 Ultimate x64
 
 

Forgot to include an update above - computer shuts off randomly without warning as well. 50% BSOD and 50% shutting down and restarting without BSOD
My System SpecsSystem Spec
30 Sep 2011   #8
seth500

Windows 7 Ultimate x64
 
 

The dumps are not pointing to anything specific so I would like to do the following:

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Usually you wont even get to the desktop while doing this. Make sure the computer crashes a couple of times then reboot into safe mode and turn the verifier off and then upload the new dumps. This method ensures that we pinpoint the driver that is corrupting the system hopefully and we can start from there.

These three drivers are very important drivers:
athrxusb.sys Atheros Wireless LAN driver: SMC Networks - SUPPORT EN_USA
nvlddmkm.sys Nvidia video driver: Drivers - Download NVIDIA Drivers
CFACPI.sys Advanced Configuration and Power Interface

If you deleted these then I can see why the bsod's are becoming more frequent they need to be installed to the latest versions please do that ACPI should be available through windows update.
My System SpecsSystem Spec
30 Sep 2011   #9
mendocinographi

Windows 7 Ultimate x64
 
 

Hi,

Ok - I went ahead and reinstalled the drivers and had a few crashes. I also turned off the verifier (I don't believe it was on because when i tried to delete the settings and save it it had a pop-up that said no changes made - which I assume means it was already off).

I've attached the new error reports. Thanks for your help!

I'm also whether/how I could expedite the process of getting a resolution and pinpointing what is really causing this error. Is there a way to talk by Skype? - I know that you are doing this for me, and that the content generated benefits the forum, and I am not paying a dime, but at the same time I would hope I could find a way to expedite the process to find the solution as this PC (my main work PC), has been sitting idle for the past few weeks. Should I also repost to see if others may have an opinion on what could be wrong?

Looking forward to hearing from you again. Thanks!
My System SpecsSystem Spec
30 Sep 2011   #10
mendocinographi

Windows 7 Ultimate x64
 
 

Forgot to attach
My System SpecsSystem Spec
Reply

 BSOD Help




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