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Windows 7: Windows Freezes/Crashes when moving data to external HD


24 Sep 2011   #1

Windows 7 Home Premium 32bit
 
 
Windows Freezes/Crashes when moving data to external HD

When I attempt to move data (eg. a avi movie less than 1 GB) from my c: drive to my WD Elements USB External hard drive, Windows freezes. It will start to move the file and then freeze being finishing the task. Windows explorer doesn't respond and if I try to close that program in Task Manager and reboot, the computer freezes and will not reboot. I have to push the button on the front of the case to get it to restart.

I have installed the new firmware for the Intel chipset (I've already looked into the Nvidia patch) and I'm running Microsoft Security Essentials as my anti-virus.

The external hard drive is a Western Digital Elements 2 TB and is formatted in NTFS.

Thanks in advance.

My System SpecsSystem Spec
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30 Sep 2011   #2

Windows 7 Home Premium 32bit
 
 

...no one has any help?
My System SpecsSystem Spec
30 Sep 2011   #3

Windows 7 Ultimate SP1 64-Bit
 
 

You may have a faulty external drive.

Contact Western Digital as explain the problem to them. Chances are they'll send you a new drive.
My System SpecsSystem Spec
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01 Oct 2011   #4

Windows 7 Home Premium 32bit
 
 

The transfers complete when I boot in safe mode, so that leads me to believe its not a problem with the external hard drive
My System SpecsSystem Spec
01 Oct 2011   #5

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by Algonquin View Post
The transfers complete when I boot in safe mode, so that leads me to believe its not a problem with the external hard drive
Maybe so, but it might pay you to check WD's support site as others may be having a similar problem.

It certainly won't hurt to contact the drive manufacturer as they may have a solution for you.
My System SpecsSystem Spec
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 Windows Freezes/Crashes when moving data to external HD




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