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Windows 7: BSOD-SYSTEM_SERVICE_EXCEPTION 0x0000003b

27 Sep 2011   #1
bobcool

win 7 home premium 64 bit
 
 
BSOD-SYSTEM_SERVICE_EXCEPTION 0x0000003b

Hello all, any help woul dbe greatly appreciated:

1- I dowloaded and installed the windows (GUI) debug tool WinDBG, and downloaded and installed the symbols, but am unable to load the symbols into debug as i do not know which sub-directory to load (MSoft is SOOO helpful with this).

2- BSOD - seems to go away in safe mode. Was intermittent a few weeks ago, now is every 5 mins or so, if not quicker.
Have attached requisite collected info per BSOD posting rules. Also listing Blueview info:
SYSTEM_SERVICE_EXCEPTION
bug check code: 0x0000003b
crash address: ntoskrnl.exe+7cc40
caused by driver: mrxsmb20.sys

Compaq CQ60, 1.5 years old. 2 g ram, intel celeron 900 @2.2 ghz, 2.19 ghz
64 windows bit home premium - OEM


My System SpecsSystem Spec
.
27 Sep 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi bobcool welcome to SF

Please uninstall any Component of IObit.
Download - IObit

Finish with this step and post back with any results.
My System SpecsSystem Spec
27 Sep 2011   #3
bobcool

win 7 home premium 64 bit
 
 
ok, uninstalled IObit

Thank you for your reply. I uninstalled IObit. Is that an educated guess on your part, or is it based on the attached reporting? (BTW- after it ran ok in safe mode, i took a chance and reseumed normal mode, and have not gotten a BSOD all morning, bucking the trend. I have now uninstalled IObit).
My System SpecsSystem Spec
.

27 Sep 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Educated guess? No.

Is based on the attached reporting,all your minidumps blames IObit.

Please work,play as usual and remember to post back with any results.
My System SpecsSystem Spec
27 Sep 2011   #5
bobcool

win 7 home premium 64 bit
 
 
thank you very very much

Probably should have looked at the dumps before posting, but I spent so long screwing around with WinDBG i had lost patience. (Plus I have a very imp trial starting tomorrow so im a bit frazzled). GREATLY appreciate your help.
My System SpecsSystem Spec
27 Sep 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

My pleasure to help you.

Btw good luck with the trial!

You are always welcome!
My System SpecsSystem Spec
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