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Windows 7: BSOD intermittently

27 Sep 2011   #1

Win 7 Ultimate (I think 32 bit)
 
 
BSOD intermittently

I've been getting involuntary shutdowns periodically. Sometimes I come in in the morning and the see that Win 7 has shut itself down. Just saw it happen in the middle of working today, so am sending minidump and Perf Monitor report files as per directions.

This is a Dell computer, Win 7 64 bit (OEM I think), about 6 months old. I think this has been happening since I got it.

Any help appreciated.

Deborah

My System SpecsSystem Spec
.

27 Sep 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi dtmfcc welcome to SF

Please update your File Access Manager software\driver.
VisionWorks Solutions Inc. - Knowledge Base

Finish with the above step and post back with any results.
My System SpecsSystem Spec
27 Sep 2011   #3

Win 7 Ultimate (I think 32 bit)
 
 

I'm not sure what this software is. Seems to be related to backup software. I've contact my backup provider, FirstBackup, to see what they know.

However, the link you provided doesn't have any drivers or update links. I did find this
VisionWorks Solutions Inc, Sells Vision Backup and File Access Manager to Completely Focus on the ROBOBAK Cloud Backup Solution
which makes it sound as though finding an update might be difficult.

Suggestions?

Thanks

Deborah
My System SpecsSystem Spec
.


25 Oct 2011   #4

Win 7 Ultimate (I think 32 bit)
 
 
Problem continues despite update

After some research, I contacted my backup software company, FirstBackup.com, and they sent a program update which they said would correct the problem.

It has continued to recur, about 2-3 times weekly. I've attached the zip file per instructions, and below is what appeared on my screen. Hope you can help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFFA801142A000
BCP2: 0000000000000000
BCP3: FFFFF80002A8E5C4
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102511-15272-01.dmp
C:\Users\Deborah\AppData\Local\Temp\WER-2055484-0.sysdata.xml
My System SpecsSystem Spec
31 Oct 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtmfcc View Post
After some research, I contacted my backup software company, FirstBackup.com, and they sent a program update which they said would correct the problem.

It has continued to recur, about 2-3 times weekly. I've attached the zip file per instructions, and below is what appeared on my screen. Hope you can help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFFA801142A000
BCP2: 0000000000000000
BCP3: FFFFF80002A8E5C4
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\102511-15272-01.dmp
C:\Users\Deborah\AppData\Local\Temp\WER-2055484-0.sysdata.xml


Virtually all of these Related to FAMv4.sys mini-filter driver (x86) from FAMv4. I would re-install most recent driver version.

I would also remove and replace Symantec with Microsoft Security essentials

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


Drivers needing update
Code:
SSPORT.sys    8/11/2005 7:07:32 PM        fffff880`03ca9000     fffff880`03cb1000    0x00008000    0x42fbda34                        
PBADRV.sys    1/7/2008 3:12:13 PM        fffff880`019d7000     fffff880`019e3000    0x0000c000    0x4782798d
My System SpecsSystem Spec
31 Oct 2011   #6

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

The FAMv4.sys driver that is related to your back up software is still causing you BSODs.

Given you have already updated it, your options are limited. The easiest solution would be to stop using the software, but that may not be possible.

One possible solution is to change your AV software, Norton is notorious for interferring where it shouldn't and causing unrelated drivers to fail - leading to BSODs.

Note that if the BSODs do not stop after Norton is uninstalled then it is clearly not the cause and you can re-install it if you wish.

BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Oct 26 07:23:35.647 2011 (GMT+13)
System Uptime: 3 days 11:48:24.995
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`1142a000 00000000`00000000 fffff800`02a8e5c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Oct 22 19:34:04.386 2011 (GMT+13)
System Uptime: 1 days 12:31:14.698
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`115d8000 00000000`00000000 fffff800`02a945c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Oct 21 02:29:25.015 2011 (GMT+13)
System Uptime: 5 days 3:48:22.377
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`1112d000 00000000`00000000 fffff800`02ae55c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Oct 15 22:39:47.824 2011 (GMT+13)
System Uptime: 0 days 23:16:57.136
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`11540000 00000000`00000000 fffff800`02ade5c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Oct  7 12:22:02.410 2011 (GMT+13)
System Uptime: 2 days 21:46:16.346
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`122be000 00000000`00000000 fffff800`02af55c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Sep 28 09:40:42.040 2011 (GMT+13)
System Uptime: 5 days 9:17:27.542
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  notepad.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`10fc0000 00000000`00000000 fffff800`02aef5c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Sep 23 00:22:05.063 2011 (GMT+13)
System Uptime: 4 days 1:00:16.374
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`12177000 00000000`00000000 fffff800`02aaa5c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Sep 16 21:14:43.412 2011 (GMT+13)
System Uptime: 3 days 14:00:23.723
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`12817000 00000000`00000000 fffff800`02a965c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Sep 13 07:13:05.251 2011 (GMT+13)
System Uptime: 1 days 20:14:17.981
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`0fc00000 00000000`00000000 fffff800`02ae95c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Aug 15 18:28:15.197 2011 (GMT+13)
System Uptime: 4 days 19:18:33.509
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`0febe000 00000000`00000000 fffff800`02aab5c4 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jul  7 15:53:15.250 2011 (GMT+13)
System Uptime: 6 days 1:50:21.068
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`108be000 00000000`00000000 fffff800`02a91614 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 24 11:49:15.260 2011 (GMT+13)
System Uptime: 7 days 1:46:17.197
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`11f8e000 00000000`00000000 fffff800`02aed614 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 16 10:05:01.717 2011 (GMT+13)
System Uptime: 0 days 10:41:42.028
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`0f9e9000 00000000`00000000 fffff800`02a96614 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.20941.amd64fre.win7_ldr.110408-1635
Debug session time: Wed Jun  8 07:24:51.363 2011 (GMT+13)
System Uptime: 12 days 3:06:20.000
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`10796000 00000000`00000000 fffff800`02a8fb44 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.20826.amd64fre.win7_ldr.101026-1502
Debug session time: Wed Apr 27 12:23:50.971 2011 (GMT+13)
System Uptime: 12 days 7:32:26.376
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  CRM.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`1159d000 00000000`00000000 fffff800`02a7db44 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.20826.amd64fre.win7_ldr.101026-1502
Debug session time: Thu Apr  7 14:35:58.817 2011 (GMT+13)
System Uptime: 1 days 16:41:03.847
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`11564000 00000000`00000000 fffff800`02ad7b44 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.20826.amd64fre.win7_ldr.101026-1502
Debug session time: Tue Apr  5 21:53:40.624 2011 (GMT+13)
System Uptime: 0 days 9:59:31.029
*** WARNING: Unable to verify timestamp for FAMv4.sys
*** ERROR: Module load completed but symbols could not be loaded for FAMv4.sys
Probably caused by : FAMv4.sys ( FAMv4+1a06c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_FAMv4+1a06c
Bugcheck code 00000050
Arguments fffffa80`1091f000 00000000`00000000 fffff800`02ac2b44 00000000`00000000
SystemProductName = OptiPlex 980                 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
01 Nov 2011   #7

Win 7 Ultimate (I think 32 bit)
 
 

Thanks for the reply. Unfortunately, I do need the backup software. And although Norton has its detractors, over many years it has done the job for me, so not wanting to switch if at all possible.

3 questions. 1. The famv4.sys driver is on my system in 2 places, windows/system32/drivers, and programfiles(x86)/FirstBackupPro . Is that itself a problem?

2. I went into FirstBackupPro, and under options, disabled the Open File Agent. Wondering if that is likely to fix the problem.

3. I am not a technical person. What would happen if I tried renaming (not deleting) the driver files?

Thanks

Deborah
My System SpecsSystem Spec
01 Nov 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtmfcc View Post
Thanks for the reply. Unfortunately, I do need the backup software. And although Norton has its detractors, over many years it has done the job for me, so not wanting to switch if at all possible.

3 questions. 1. The famv4.sys driver is on my system in 2 places, windows/system32/drivers, and programfiles(x86)/FirstBackupPro . Is that itself a problem?

2. I went into FirstBackupPro, and under options, disabled the Open File Agent. Wondering if that is likely to fix the problem.

3. I am not a technical person. What would happen if I tried renaming (not deleting) the driver files?

Thanks

Deborah
1-Not a problem.

2-Probably not.

3-Renaming the driver (*.bak) would prevent it from loading and probably kill the backup app


If you absolutely must use that backup program you may just have to live with the crashes.

Regarding Norton:

Many people use it for years with no problems only to develop one when another 3rd party driver was installed. Your call of course.
My System SpecsSystem Spec
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