Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on reboot at login screen


29 Sep 2011   #1

Windows 7 Home Premium
 
 
BSOD on reboot at login screen

My laptop crashed last night after AVG caught and removed a threat. Unfortunately I did not see what the threat was or which file was removed. Now whenever I reboot the laptop it freezes at the user login screen and gives me the BSOD and reboots.

I can thankfully load in safe mode so I have been trying to figure out what the problem is. I'm hoping you guys can help with that. Because I am only in safe mode, I cannot load the Performance Logs & Alerts to attach the file but I have included the dump info.

I tried system restore twice and neither time did it resolve my problem.

Is Windows 7 . . . - x86 (32-bit) - the original installed OS on the system? YES - an OEM or full retail version? OEM Home Premium - What is the age of system (hardware)? 6 months - What is the age of OS installation 6 months - I was not provided a Win 7 disc or cannot find it

My System SpecsSystem Spec
.

29 Sep 2011   #2

Windows 7 Home Premium
 
 

If it helps, this is what Windbg gave me after I put the most recent dump file into it.

ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff80002a58000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+6565623162336435
fffffa80`04e1acd2 4401240a add dword ptr [rdx+rcx],r12d

EXCEPTION_PARAMETER1: 0000000000000001

EXCEPTION_PARAMETER2: 000000006d7602a6

WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
000000006d7602a6

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR: 0x1E_c0000005

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002b02919 to fffff80002ac85c0

STACK_TEXT:
fffff880`031e70b8 fffff800`02b02919 : 00000000`0000001e ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 : nt+0x705c0
fffff880`031e70c0 00000000`0000001e : ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 : nt+0xaa919
fffff880`031e70c8 ffffffff`c0000005 : fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 00000000`00000001 : 0x1e
fffff880`031e70d0 fffffa80`04e1acd2 : 00000000`00000001 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 : 0xffffffff`c0000005
fffff880`031e70d8 00000000`00000001 : 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 : 0xfffffa80`04e1acd2
fffff880`031e70e0 00000000`6d7602a6 : 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 : 0x1
fffff880`031e70e8 00000000`00000001 : fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 : 0x6d7602a6
fffff880`031e70f0 fffffa80`03b69000 : fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 00000000`00000000 : 0x1
fffff880`031e70f8 fffffa80`03b69040 : fffffa80`03b69000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`03b69000
fffff880`031e7100 fffffa80`03b69000 : 00000000`00000000 00000000`00000000 00000000`00000000 00001f80`0010001f : 0xfffffa80`03b69040
fffff880`031e7108 00000000`00000000 : 00000000`00000000 00000000`00000000 00001f80`0010001f 0053002b`002b0010 : 0xfffffa80`03b69000


STACK_COMMAND: kb

FOLLOWUP_IP:
nt+705c0
fffff800`02ac85c0 48894c2408 mov qword ptr [rsp+8],rcx

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt+705c0

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
My System SpecsSystem Spec
Reply

 BSOD on reboot at login screen




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:03 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33