BSOD on reboot at login screen


  1. travek01
    Posts : 2
    Windows 7 Home Premium
       New #1

    BSOD on reboot at login screen


    My laptop crashed last night after AVG caught and removed a threat. Unfortunately I did not see what the threat was or which file was removed. Now whenever I reboot the laptop it freezes at the user login screen and gives me the BSOD and reboots.

    I can thankfully load in safe mode so I have been trying to figure out what the problem is. I'm hoping you guys can help with that. Because I am only in safe mode, I cannot load the Performance Logs & Alerts to attach the file but I have included the dump info.

    I tried system restore twice and neither time did it resolve my problem.

    Is Windows 7 . . . - x86 (32-bit) - the original installed OS on the system? YES - an OEM or full retail version? OEM Home Premium - What is the age of system (hardware)? 6 months - What is the age of OS installation 6 months - I was not provided a Win 7 disc or cannot find it
    Last edited by travek01; 29 Sep 2011 at 12:21.
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  3. travek01
    Posts : 2
    Windows 7 Home Premium
    Thread Starter
       New #2

    If it helps, this is what Windbg gave me after I put the most recent dump file into it.

    ADDITIONAL_DEBUG_TEXT:
    Use '!findthebuild' command to search for the target build information.
    If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

    MODULE_NAME: nt

    FAULTING_MODULE: fffff80002a58000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    +6565623162336435
    fffffa80`04e1acd2 4401240a add dword ptr [rdx+rcx],r12d

    EXCEPTION_PARAMETER1: 0000000000000001

    EXCEPTION_PARAMETER2: 000000006d7602a6

    WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPoolCodeStart
    unable to get nt!MmPoolCodeEnd
    000000006d7602a6

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    BUGCHECK_STR: 0x1E_c0000005

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff80002b02919 to fffff80002ac85c0

    STACK_TEXT:
    fffff880`031e70b8 fffff800`02b02919 : 00000000`0000001e ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 : nt+0x705c0
    fffff880`031e70c0 00000000`0000001e : ffffffff`c0000005 fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 : nt+0xaa919
    fffff880`031e70c8 ffffffff`c0000005 : fffffa80`04e1acd2 00000000`00000001 00000000`6d7602a6 00000000`00000001 : 0x1e
    fffff880`031e70d0 fffffa80`04e1acd2 : 00000000`00000001 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 : 0xffffffff`c0000005
    fffff880`031e70d8 00000000`00000001 : 00000000`6d7602a6 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 : 0xfffffa80`04e1acd2
    fffff880`031e70e0 00000000`6d7602a6 : 00000000`00000001 fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 : 0x1
    fffff880`031e70e8 00000000`00000001 : fffffa80`03b69000 fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 : 0x6d7602a6
    fffff880`031e70f0 fffffa80`03b69000 : fffffa80`03b69040 fffffa80`03b69000 00000000`00000000 00000000`00000000 : 0x1
    fffff880`031e70f8 fffffa80`03b69040 : fffffa80`03b69000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`03b69000
    fffff880`031e7100 fffffa80`03b69000 : 00000000`00000000 00000000`00000000 00000000`00000000 00001f80`0010001f : 0xfffffa80`03b69040
    fffff880`031e7108 00000000`00000000 : 00000000`00000000 00000000`00000000 00001f80`0010001f 0053002b`002b0010 : 0xfffffa80`03b69000


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt+705c0
    fffff800`02ac85c0 48894c2408 mov qword ptr [rsp+8],rcx

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt+705c0

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: ntoskrnl.exe

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
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