Windows 7: BSOD mostly random, ex. error SYSTEM_SERVICE_EXCEPTION

bts · 29 Sep 2011

Normally I can solve these issues myself, but I am at a loss here.
I have been experiencing random BSOD for a month or so. Before that, it was completely stable since about a year ago when I built it.
It is mostly random. Happens at idle. Also seems to happen frequently when browsing web or listening to internet radio. I have seen different error codes and googled every way I know how. Nothing fixes it. Hopefully, I have followed instructions and can provide what you need to help me. Thanks in advance for any help you can provide.

Is Windows 7 64bit
I built the system about a year ago
i7 2.80 GHz CPU
8GB Corsair Dominator DDR3
Asus P6T6 WS Revolution MB
Asus ENGTX470 Graphics Card
1 TB Western Digital HD, no RAID

bts · 29 Sep 2011

Also want to add that I have done all MS patches, and verified all device drivers are up to date.
I uninstalled Symantec Enterprise Edition and loaded MS Security Essentials.
And various other things.

**yowanvista** · 29 Sep 2011

Your Symantec/Norton security suite is the cause, it should be reinstalled
Always use the latest versions

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001325462, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88004592890, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
SYMEFA64+d3462
fffff880`01325462 f083402001      lock add dword ptr [rax+20h],1

CONTEXT:  fffff88004592890 -- (.cxr 0xfffff88004592890)
rax=ff7ff8a00035fa90 rbx=fffff8a0076e1150 rcx=fffff8a00cc2e5b1
rdx=fffff8a0076e1151 rsi=fffff8a006425680 rdi=fffff8a0067b40c8
rip=fffff88001325462 rsp=fffff88004593270 rbp=fffffa800716cc30
 r8=fffff8a0076e1150  r9=fffff8000321d000 r10=fffff88001300a00
r11=0000000000000001 r12=fffff8a0067b4040 r13=fffffa800716cc80
r14=fffff8a00c86fb50 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
SYMEFA64+0xd3462:
fffff880`01325462 f083402001      lock add dword ptr [rax+20h],1 ds:002b:ff7ff8a0`0035fab0=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88001325462

STACK_TEXT:  
fffff880`04593270 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : SYMEFA64+0xd3462


FOLLOWUP_IP: 
SYMEFA64+d3462
fffff880`01325462 f083402001      lock add dword ptr [rax+20h],1

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  SYMEFA64+d3462

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEFA64

IMAGE_NAME:  SYMEFA64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd2f6d7

STACK_COMMAND:  .cxr 0xfffff88004592890 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_SYMEFA64+d3462

BUCKET_ID:  X64_0x3B_SYMEFA64+d3462

Followup: MachineOwner
---------

bts · 29 Sep 2011

Hi, I uninstalled Symantec earlier today. It worries me that you see it still. I do not see any associated Symantec apps in installed programs.
I assume this bugcheck was from earlier today before I uninstalled. I am still seeing BSOD. At least 2 since the SYM uninstall.

bts · 29 Sep 2011

I have tried to look at the dump files and its hard to make sense of

I see svchost.exe, fileinfo.sys, ntfs.sys, ntkrnlmp.exe etc.

This has happened 5 times today.
Any help is much appreciated.

**yowanvista** · 30 Sep 2011

Quote: Originally Posted by bts

I have tried to look at the dump files and its hard to make sense of

I see svchost.exe, fileinfo.sys, ntfs.sys, ntkrnlmp.exe etc.

This has happened 5 times today.
Any help is much appreciated.

Post a new attachment

bts · 30 Sep 2011

The attachment I applied in my first post has all of these dump files.
I ran memtest+ over night for almost 12 hours with no errors.

Starting today, I am now seeing a popup message that
Windows Explorer has stopped and is restarting, the screen refreshes and then all appears to be OK.
I do not really want to wipe the hard drive and reinstall the OS. Please Help.

**yowanvista** · 01 Oct 2011

Quote: Originally Posted by bts

The attachment I applied in my first post has all of these dump files.
I ran memtest+ over night for almost 12 hours with no errors.

Starting today, I am now seeing a popup message that
Windows Explorer has stopped and is restarting, the screen refreshes and then all appears to be OK.
I do not really want to wipe the hard drive and reinstall the OS. Please Help.

Run SFC, it will fix any corrupt system files
SFC /SCANNOW Command - System File Checker
Run a scan of Malwarebytes

bts · 03 Oct 2011

I figured out the problem. I uninstalled Norton Enterprise security and installed MS Sec Essentials. No more bluescreen. The issue with windows explorer crashing was resolved after MS updates were completed.
Thanks to all for the suggestions.

Windows 7: BSOD mostly random, ex. error SYSTEM_SERVICE_EXCEPTION

BSOD mostly random, ex. error SYSTEM_SERVICE_EXCEPTION problems?