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Windows 7: BSOD for unknown reason happens randomly

30 Sep 2011   #1

Windows 7 Ultimate x64
 
 
BSOD for unknown reason happens randomly

Hi
Can someone please help me understand why I keep getting these random BSODs? I just lost my first post a minute ago.

I have some intermediate computer troubleshooting skill, but never had this particular problem before. Thanks in advance for any help.

Windows 7 Ultimate x64 full retail
2nd install due to BSOD
6 mo old hardware and Win 7 install

My System SpecsSystem Spec
30 Sep 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Norton appears to be hanging and freezing the system via the win32k.sys system file.

a Uninstall/resinstall of norton is the first suggestion I have.

Since it's quick and easy to do, it won't hurt to run this either.
SFC /SCANNOW Command - System File Checker

Code:
Probably caused by : win32k.sys ( win32k!ttfdSemDestroyFont+39 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600033a749, Address of the instruction which caused the bugcheck
Arg3: fffff8800c732e70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!ttfdSemDestroyFont+39
fffff960`0033a749 0107            add     dword ptr [rdi],eax

CONTEXT:  fffff8800c732e70 -- (.cxr 0xfffff8800c732e70)
rax=00000000ffffffff rbx=fffff900c2992230 rcx=fffffa8010482a70
rdx=0000000000000000 rsi=fffff900c4243e60 rdi=00000001000003b6
rip=fffff9600033a749 rsp=fffff8800c733850 rbp=fffff900c3f8f010
 r8=0000000000000000  r9=fffffa800ce94060 r10=0000000000000001
r11=fffff80002e7bb60 r12=fffff900c3f8f010 r13=0000000000000000
r14=0000000000000000 r15=0000000073c02450
iopl=0         nv up ei ng nz na pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
win32k!ttfdSemDestroyFont+0x39:
fffff960`0033a749 0107            add     dword ptr [rdi],eax ds:002b:00000001`000003b6=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff9600033a749

STACK_TEXT:  
fffff880`0c733850 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!ttfdSemDestroyFont+0x39


FOLLOWUP_IP: 
win32k!ttfdSemDestroyFont+39
fffff960`0033a749 0107            add     dword ptr [rdi],eax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!ttfdSemDestroyFont+39

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff8800c732e70 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!ttfdSemDestroyFont+39

BUCKET_ID:  X64_0x3B_win32k!ttfdSemDestroyFont+39

Followup: MachineOwner
---------

0: kd> lm t n
start             end                 module name
fffff800`00bad000 fffff800`00bb7000   kdcom    kdcom.dll    Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`02c0b000 fffff800`031e8000   nt       ntkrnlmp.exe Mon Jul 13 18:40:48 2009 (4A5BC600)
fffff800`031e8000 fffff800`03231000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00cc0000 fffff880`00cea000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`00cfe000 fffff880`00d0b000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 20:29:09 2009 (4A5BDF65)
fffff880`00d0b000 fffff880`00d1f000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00d1f000 fffff880`00d7d000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00d7d000 fffff880`00dd9000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`00dd9000 fffff880`00df7000   tdx      tdx.sys      Mon Jul 13 18:21:15 2009 (4A5BC16B)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Mon Jul 13 18:31:01 2009 (4A5BC3B5)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00e7f000 fffff880`00e86000   pciide   pciide.sys   Mon Jul 13 18:19:49 2009 (4A5BC115)
fffff880`00e86000 fffff880`00e96000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`00e96000 fffff880`00eb0000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00eb0000 fffff880`00eb9000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`00eb9000 fffff880`00ec4000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`00ed8000 fffff880`00f7c000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00f7c000 fffff880`00f8b000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00f8b000 fffff880`00fe2000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00fe2000 fffff880`00feb000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00feb000 fffff880`00ff5000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01043000 fffff880`01054000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`01056000 fffff880`010a2000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`010a2000 fffff880`01113000   SYMDS64  SYMDS64.SYS  Tue Dec 07 18:16:58 2010 (4CFECE7A)
fffff880`01113000 fffff880`01127000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`01127000 fffff880`01173000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`01173000 fffff880`011ad000   rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`011ad000 fffff880`011e7000   fvevol   fvevol.sys   Mon Jul 13 18:22:15 2009 (4A5BC1A7)
fffff880`0121a000 fffff880`01227000   TDI      TDI.SYS      Mon Jul 13 18:21:18 2009 (4A5BC16E)
fffff880`01228000 fffff880`0130c000   SYMEFA64 SYMEFA64.SYS Sun Mar 13 22:20:58 2011 (4D7D899A)
fffff880`0130c000 fffff880`01318040   PxHlpa64 PxHlpa64.sys Tue Oct 20 13:08:42 2009 (4ADDFCAA)
fffff880`01319000 fffff880`01377000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`01377000 fffff880`013ea000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`013ea000 fffff880`01400000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01400000 fffff880`01412000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01412000 fffff880`0141a000   AtiPcie  AtiPcie.sys  Mon Aug 24 03:25:26 2009 (4A924E76)
fffff880`01423000 fffff880`015c6000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`015c6000 fffff880`015e0000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`015e0000 fffff880`015f1000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`015f1000 fffff880`015fb000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Mon Jul 13 18:50:34 2009 (4A5BC84A)
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`01675000 fffff880`01685000   vmstorfl vmstorfl.sys unavailable (00000000)
fffff880`01685000 fffff880`0168d000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`0168d000 fffff880`01696000   Saibad64 Saibad64.sys Mon Oct 27 22:56:15 2008 (49068D5F)
fffff880`01696000 fffff880`01788000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`01788000 fffff880`017e8000   NETIO    NETIO.SYS    Mon Jul 13 18:21:46 2009 (4A5BC18A)
fffff880`017e8000 fffff880`017f3000   Sahdad64 Sahdad64.sys Mon Oct 27 22:56:11 2008 (49068D5B)
fffff880`017f3000 fffff880`017fc000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys    Mon Jul 13 18:25:34 2009 (4A5BC26E)
fffff880`02c00000 fffff880`02c16000   SRTSPX64 SRTSPX64.SYS Tue Mar 29 21:46:18 2011 (4D92997A)
fffff880`02c16000 fffff880`02c4c000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Mar 24 18:02:36 2011 (4D8BCD8C)
fffff880`02c6c000 fffff880`02c75000   Null     Null.SYS     unavailable (00000000)
fffff880`02c75000 fffff880`02c7c000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`02c7c000 fffff880`02c8a000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`02c8a000 fffff880`02caf000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`02caf000 fffff880`02cbf000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`02cbf000 fffff880`02cc8000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`02cc8000 fffff880`02cd1000   rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`02cd5000 fffff880`02cff000   cdrom    cdrom.sys    Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`02cff000 fffff880`02dbf000   SRTSP64  SRTSP64.SYS  Tue Mar 29 21:46:12 2011 (4D929974)
fffff880`02dbf000 fffff880`02dec000   Ironx64  Ironx64.SYS  Fri Nov 12 17:06:50 2010 (4CDDC88A)
fffff880`02dec000 fffff880`02df5000   rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`02df5000 fffff880`02e00000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`03a28000 fffff880`03af3000   WUSB54GCv3 WUSB54GCv3.sys Wed Aug 20 22:57:31 2008 (48ACE7AB)
fffff880`03af3000 fffff880`03b0dc00   usbaudio usbaudio.sys Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`03b0e000 fffff880`03b1b000   mouhid   mouhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`03b1b000 fffff880`03b29000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`03b29000 fffff880`03b35000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`03b35000 fffff880`03b3e000   dump_atapi dump_atapi.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`03b3e000 fffff880`03b51000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`03b51000 fffff880`03b74000   luafv    luafv.sys    Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`03b74000 fffff880`03b95000   WudfPf   WudfPf.sys   Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`03b95000 fffff880`03ba5000   vmnetbridge vmnetbridge.sys Mon Aug 10 07:05:58 2009 (4A800D26)
fffff880`03ba5000 fffff880`03bba000   lltdio   lltdio.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`03bba000 fffff880`03bcd000   ndisuio  ndisuio.sys  Mon Jul 13 19:09:25 2009 (4A5BCCB5)
fffff880`03bcd000 fffff880`03bd9000   pnarp    pnarp.sys    Tue Oct 28 00:57:00 2008 (4906A9AC)
fffff880`03bd9000 fffff880`03be5000   purendis purendis.sys Mon Oct 27 23:31:28 2008 (490695A0)
fffff880`03be5000 fffff880`03bfd000   rspndr   rspndr.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`03e06000 fffff880`03ffe000   EX64     EX64.SYS     Fri Jul 29 08:15:11 2011 (4E32B25F)
fffff880`04000000 fffff880`0400f000   netbios  netbios.sys  Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`0400f000 fffff880`0402c000   serial   serial.sys   Mon Jul 13 19:00:40 2009 (4A5BCAA8)
fffff880`0402c000 fffff880`04047000   wanarp   wanarp.sys   Mon Jul 13 19:10:21 2009 (4A5BCCED)
fffff880`04047000 fffff880`0405b000   termdd   termdd.sys   Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`0405b000 fffff880`040c2000   SYMNETS  SYMNETS.SYS  Tue Apr 19 17:33:31 2011 (4DAE0DBB)
fffff880`040c2000 fffff880`040cc000   SaibVdAd64 SaibVdAd64.sys Mon Oct 27 22:56:20 2008 (49068D64)
fffff880`040ef000 fffff880`04179000   afd      afd.sys      Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`04179000 fffff880`041be000   netbt    netbt.sys    Mon Jul 13 18:21:28 2009 (4A5BC178)
fffff880`041be000 fffff880`041c9000   ws2ifsl  ws2ifsl.sys  Mon Jul 13 19:10:33 2009 (4A5BCCF9)
fffff880`041c9000 fffff880`041d2000   wfplwf   wfplwf.sys   Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`041d2000 fffff880`041f8000   pacer    pacer.sys    Mon Jul 13 19:09:41 2009 (4A5BCCC5)
fffff880`04255000 fffff880`042a6000   rdbss    rdbss.sys    Mon Jul 13 18:24:09 2009 (4A5BC219)
fffff880`042a6000 fffff880`042b2000   nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`042b2000 fffff880`042bd000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`042bd000 fffff880`0433a000   IDSvia64 IDSvia64.sys Wed Jul 20 08:19:46 2011 (4E26D5F2)
fffff880`0433a000 fffff880`043b3000   eeCtrl64 eeCtrl64.sys Thu Jul 07 20:45:01 2011 (4E16611D)
fffff880`043b3000 fffff880`043d9000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Thu Jul 07 20:45:01 2011 (4E16611D)
fffff880`043d9000 fffff880`043e8000   discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`04400000 fffff880`0445a000   usbhub   usbhub.sys   Mon Jul 13 19:07:09 2009 (4A5BCC2D)
fffff880`0445a000 fffff880`0446f000   NDProxy  NDProxy.SYS  Mon Jul 13 19:10:05 2009 (4A5BCCDD)
fffff880`0447a000 fffff880`044fd000   csc      csc.sys      Mon Jul 13 18:24:26 2009 (4A5BC22A)
fffff880`044fd000 fffff880`0451b000   dfsc     dfsc.sys     Mon Jul 13 18:23:44 2009 (4A5BC200)
fffff880`0451b000 fffff880`0452c000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`0452c000 fffff880`0453b000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`0453b000 fffff880`0457e000   ks       ks.sys       Mon Jul 13 19:00:31 2009 (4A5BCA9F)
fffff880`0457e000 fffff880`04590000   umbus    umbus.sys    Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`04590000 fffff880`045a8000   nusb3hub nusb3hub.sys Thu Apr 22 20:34:35 2010 (4BD0F92B)
fffff880`045a8000 fffff880`045fb000   nwifi    nwifi.sys    Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`04800000 fffff880`0481b000   raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`0481b000 fffff880`0483c000   raspptp  raspptp.sys  Mon Jul 13 19:10:18 2009 (4A5BCCEA)
fffff880`0483c000 fffff880`04856000   rassstp  rassstp.sys  Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`04856000 fffff880`04860000   VMNET    VMNET.SYS    Mon Aug 10 07:04:50 2009 (4A800CE2)
fffff880`04863000 fffff880`04981000   BHDrvx64 BHDrvx64.sys Tue Sep 06 18:30:25 2011 (4E66AD11)
fffff880`04981000 fffff880`04987000   AsIO     AsIO.sys     Mon Aug 03 02:03:16 2009 (4A768BB4)
fffff880`04987000 fffff880`049ad000   tunnel   tunnel.sys   Mon Jul 13 19:09:37 2009 (4A5BCCC1)
fffff880`049ad000 fffff880`049c2000   amdppm   amdppm.sys   Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`049c2000 fffff880`049f1000   ndiswan  ndiswan.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`049f1000 fffff880`04a00000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`04a00000 fffff880`04a56000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`04a56000 fffff880`04a67000   usbehci  usbehci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`04a67000 fffff880`04a6f000   ASACPI   ASACPI.sys   Wed Jul 15 22:31:29 2009 (4A5E9F11)
fffff880`04a6f000 fffff880`04a70480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`04a73000 fffff880`04b67000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 20:00:14 2009 (4AC5509E)
fffff880`04b67000 fffff880`04bad000   dxgmms1  dxgmms1.sys  Mon Jul 13 18:38:32 2009 (4A5BC578)
fffff880`04bad000 fffff880`04bdd000   nusb3xhc nusb3xhc.sys Thu Apr 22 20:34:36 2010 (4BD0F92C)
fffff880`04bdd000 fffff880`04bdef00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`04bdf000 fffff880`04bec000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 07:17:04 2009 (4A1151C0)
fffff880`04bec000 fffff880`04bf7000   usbohci  usbohci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`04bf7000 fffff880`04c00000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`05600000 fffff880`05656000   Rt64win7 Rt64win7.sys Wed Jun 23 04:10:45 2010 (4C21CF95)
fffff880`05656000 fffff880`05666000   CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`05666000 fffff880`0567c000   AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`0567c000 fffff880`05684000   vmnetadapter vmnetadapter.sys Mon Aug 10 07:04:53 2009 (4A800CE5)
fffff880`05687000 fffff880`0618eb00   nvlddmkm nvlddmkm.sys Thu May 14 15:48:07 2009 (4A0C8387)
fffff880`0618f000 fffff880`061b3000   HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`061b3000 fffff880`061bf000   serenum  serenum.sys  Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`061bf000 fffff880`061e3000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`061e3000 fffff880`061ef000   ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`061ef000 fffff880`061fa000   rdpbus   rdpbus.sys   Mon Jul 13 19:17:46 2009 (4A5BCEAA)
fffff880`06c00000 fffff880`06c54000   udfs     udfs.sys     Mon Jul 13 18:23:37 2009 (4A5BC1F9)
fffff880`06c54000 fffff880`06c62000   monitor  monitor.sys  Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`06c74000 fffff880`06ec0f80   RTKVHD64 RTKVHD64.sys Tue Jul 06 05:05:16 2010 (4C32FFDC)
fffff880`06ec1000 fffff880`06efe000   portcls  portcls.sys  Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`06efe000 fffff880`06f20000   drmk     drmk.sys     Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`06f20000 fffff880`06f25200   ksthunk  ksthunk.sys  Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`06f26000 fffff880`06f43000   usbccgp  usbccgp.sys  Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`06f43000 fffff880`06f51000   hidusb   hidusb.sys   Mon Jul 13 19:06:22 2009 (4A5BCBFE)
fffff880`06f51000 fffff880`06f6a000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:06:21 2009 (4A5BCBFD)
fffff880`06f6a000 fffff880`06f72080   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`06f73000 fffff880`06f81000   kbdhid   kbdhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`06f81000 fffff880`06f8c000   VMkbd    VMkbd.sys    Sat Mar 26 00:31:22 2011 (4D8D7A2A)
fffff880`06f8c000 fffff880`06fa7000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:06:34 2009 (4A5BCC0A)
fffff880`06fa7000 fffff880`06fb3000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`08a00000 fffff880`08a0c000   hcmon    hcmon.sys    Fri Mar 25 23:40:38 2011 (4D8D6E46)
fffff880`08a0c000 fffff880`08a24000   vmci     vmci.sys     Fri Mar 25 23:08:49 2011 (4D8D66D1)
fffff880`08a5f000 fffff880`08b27000   HTTP     HTTP.sys     Mon Jul 13 18:22:16 2009 (4A5BC1A8)
fffff880`08b27000 fffff880`08b45000   bowser   bowser.sys   Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`08b45000 fffff880`08b5d000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`08b5d000 fffff880`08b8a000   mrxsmb   mrxsmb.sys   Thu Jan 07 21:38:26 2010 (4B46A8B2)
fffff880`08b8a000 fffff880`08bd7000   mrxsmb10 mrxsmb10.sys Thu Jan 07 21:38:32 2010 (4B46A8B8)
fffff880`08bd7000 fffff880`08bfa000   mrxsmb20 mrxsmb20.sys Mon Jul 13 18:24:05 2009 (4A5BC215)
fffff880`08c56000 fffff880`08d2c000   vmx86    vmx86.sys    Sat Mar 26 01:18:58 2011 (4D8D8552)
fffff880`08d2c000 fffff880`08dd2000   peauth   peauth.sys   Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`08dd2000 fffff880`08dff000   srvnet   srvnet.sys   Tue Dec 08 02:32:26 2009 (4B1E0F1A)
fffff880`08e16000 fffff880`08fce000   rikvm_9EC60124 rikvm_9EC60124.sys Wed Apr 28 21:26:32 2010 (4BD8EE58)
fffff880`08fce000 fffff880`08fd9000   secdrv   secdrv.SYS   Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`08fd9000 fffff880`08feb000   tcpipreg tcpipreg.sys Mon Jul 13 19:09:49 2009 (4A5BCCCD)
fffff880`09800000 fffff880`09820000   ENG64    ENG64.SYS    Fri Jul 29 08:17:51 2011 (4E32B2FF)
fffff880`0988d000 fffff880`09897000   vmnetuserif vmnetuserif.sys Fri Mar 25 23:55:31 2011 (4D8D71C3)
fffff880`09897000 fffff880`098a3000   vstor2_ws60 vstor2-ws60.sys Thu Aug 19 15:28:39 2010 (4C6D93F7)
fffff880`098a3000 fffff880`0990c000   srv2     srv2.sys     Mon Jul 13 18:25:02 2009 (4A5BC24E)
fffff880`0990c000 fffff880`099a4000   srv      srv.sys      Tue Dec 08 02:32:55 2009 (4B1E0F37)
fffff960`000b0000 fffff960`003bf000   win32k   win32k.sys   Mon Jul 13 18:40:16 2009 (4A5BC5E0)
fffff960`004a0000 fffff960`004aa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`00760000 fffff960`00787000   cdd      cdd.dll      unavailable (00000000)
fffff960`00900000 fffff960`00961000   ATMFD    ATMFD.DLL    unavailable (00000000)

Unloaded modules:
fffff880`099a4000 fffff880`099c4000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00020000
fffff880`03e05000 fffff880`03ffd000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  001F8000
fffff880`099c4000 fffff880`099d0000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`099d0000 fffff880`099d9000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`099d9000 fffff880`099ec000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`02c4c000 fffff880`02c6c000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00020000
fffff880`03e04000 fffff880`03ffc000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  001F8000
fffff880`0981c000 fffff880`0988d000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01200000 fffff880`0120e000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`0120e000 fffff880`0121a000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`0141a000 fffff880`01423000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`01030000 fffff880`01043000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
My System SpecsSystem Spec
01 Oct 2011   #3

Windows 7 Ultimate x64
 
 

Uninstalled, rebooted and reinstalled Norton IS and ran System File Checker.
After 100% verification, System File Checker reported "Windows Resources Protection did not find any integrity violations." BSOD is still appearing.
My System SpecsSystem Spec
.


01 Oct 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Could you attach the newest minidump (in a zip) from c:\windows\minidump please?
If the source of that halt is still norton we may have to pull it.
My System SpecsSystem Spec
01 Oct 2011   #5

Windows 7 Ultimate x64
 
 

Here is the latest one. Thanks for any feedback
My System SpecsSystem Spec
01 Oct 2011   #6

Windows 7 Ultimate x64
 
 

Hi

Systems been crashing all day. Ran /chkdsk and no problems were reported. Here are some more dumps. Hope someone can help. Thanks so much.
My System SpecsSystem Spec
04 Oct 2011   #7

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
Could you attach the newest minidump (in a zip) from c:\windows\minidump please?
If the source of that halt is still norton we may have to pull it.

Hi, I uploaded some additional minidumps. I also ran Memtest and found I had a bad dimm so I replaced the set with a new set I had and ran the tests again with no errors on 6 passes. However, when I restarted the computer after the test I got another BSOD. I am at a loss of what to try now. I also ran chkdsk. Anny help is apprectaited. Thanks
My System SpecsSystem Spec
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