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Windows 7: BSODs while playing BF3 and Rift. Multiple Errors

03 Oct 2011   #11
Travesh

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Travesh View Post
Will this work to assist you? It just got done running.
Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.


here is some generic help for usb problems while we wait for the results of SFC. USB Driver - General Fix for Problems

ALSO AND MOST IMPORTANT!

Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

http://us.norton.com/support/kb/web_...080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials

The system file checker came up with everything being just fine.
My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.


My System SpecsSystem Spec
.
03 Oct 2011   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Travesh View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Travesh View Post
Will this work to assist you? It just got done running.
Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.


here is some generic help for usb problems while we wait for the results of SFC. USB Driver - General Fix for Problems

ALSO AND MOST IMPORTANT!

Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

http://us.norton.com/support/kb/web_...080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials

The system file checker came up with everything being just fine.
My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.
Norton can definitely cause the problem. The device in device manager needs a driver to work. If you right click it and look under properties>use the pull down> they will be PCI vendor info which can be used to identify and get a driver for it.
My System SpecsSystem Spec
03 Oct 2011   #13
Travesh

Windows 7 Professional x64
 
 

Sorry, I didn't full understand that Zigzag. Can you repeat it in words Im more likely to understand? lol sorry
My System SpecsSystem Spec
.

04 Oct 2011   #14
Travesh

Windows 7 Professional x64
 
 

Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.
My System SpecsSystem Spec
04 Oct 2011   #15
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Travesh View Post
Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.

Still Norton, still sptd.sys


You should try replacing Norton, and removing sptd.sys.

http://us.norton.com/support/kb/web_...080710133834EN

Virus, Spyware & Malware Protection | Microsoft Security Essentials



Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
My System SpecsSystem Spec
04 Oct 2011   #16
Travesh

Windows 7 Professional x64
 
 

Il do that tomorrow afternoon when I can and tell you results. Thanks!
My System SpecsSystem Spec
06 Oct 2011   #17
Travesh

Windows 7 Professional x64
 
 

Did the things you told me to do last post and seems to be working fine so far been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag

-Trav
My System SpecsSystem Spec
06 Oct 2011   #18
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Travesh View Post
Did the things you told me to do last post and seems to be working fine so far been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag

-Trav
My pleasure and let us know if you need help.
My System SpecsSystem Spec
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 BSODs while playing BF3 and Rift. Multiple Errors




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