BSODs while playing BF3 and Rift. Multiple Errors

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  1. Posts : 38
    Windows 7 Professional x64
    Thread Starter
       #11

    zigzag3143 said:
    Travesh said:
    Will this work to assist you? It just got done running.
    Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.


    here is some generic help for usb problems while we wait for the results of SFC. USB Driver - General Fix for Problems

    ALSO AND MOST IMPORTANT!

    Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

    http://us.norton.com/support/kb/web_...080710133834EN

    Virus, Spyware & Malware Protection | Microsoft Security Essentials

    The system file checker came up with everything being just fine.
    My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
    Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


    Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.
    Last edited by Travesh; 03 Oct 2011 at 20:28.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #12

    Travesh said:
    zigzag3143 said:
    Travesh said:
    Will this work to assist you? It just got done running.
    Since your update to SP-1 your crashes are related to USBPORT.SYS. I would first run a system file check

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.


    here is some generic help for usb problems while we wait for the results of SFC. USB Driver - General Fix for Problems

    ALSO AND MOST IMPORTANT!

    Your symantec is often the cause of these type of crashes. I would remove and replace it with Microsoft Security Essentials

    http://us.norton.com/support/kb/web_...080710133834EN

    Virus, Spyware & Malware Protection | Microsoft Security Essentials

    The system file checker came up with everything being just fine.
    My computer has been saying lately that there is a problem with a USB device and it says it is an unknown device. Could that be the problem?
    Also, I've used the Norton product for a long time, I don't think that could be a problem, could it?


    Edit: I did the general fix for problems USB thing, and it didn't help at all. And the Unknown Device still shows up under Devices and Printers in Control Panel even when I click properties and uninstall it.
    Norton can definitely cause the problem. The device in device manager needs a driver to work. If you right click it and look under properties>use the pull down> they will be PCI vendor info which can be used to identify and get a driver for it.
      My Computer


  3. Posts : 38
    Windows 7 Professional x64
    Thread Starter
       #13

    Sorry, I didn't full understand that Zigzag. Can you repeat it in words Im more likely to understand? lol sorry
      My Computer


  4. Posts : 38
    Windows 7 Professional x64
    Thread Starter
       #14

    Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

    Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #15

    Travesh said:
    Update: I fixed the Unknown Device USB problem and that didn't help at all. Here are the logs for some of the newer BSOD crashes that don't involve any problems with the USB issue.

    Also, the unknown device just ended up being one of my USB plugins died so I just disabled that and it's fine now.

    Still Norton, still sptd.sys


    You should try replacing Norton, and removing sptd.sys.

    http://us.norton.com/support/kb/web_...080710133834EN

    Virus, Spyware & Malware Protection | Microsoft Security Essentials



    Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

    They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

    Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

    when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
      My Computer


  6. Posts : 38
    Windows 7 Professional x64
    Thread Starter
       #16

    Il do that tomorrow afternoon when I can and tell you results. Thanks!
      My Computer


  7. Posts : 38
    Windows 7 Professional x64
    Thread Starter
       #17

    Did the things you told me to do last post and seems to be working fine so far :) been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag :)

    -Trav
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #18

    Travesh said:
    Did the things you told me to do last post and seems to be working fine so far :) been playing 2 hours straight and thats a record. So I will mark this as solved in a day or two if I do not get another BSOD. THanks Zigzag :)

    -Trav
    My pleasure and let us know if you need help.
      My Computer


 
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