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Windows 7: BSOD and Freeze on Login or Mostly Internet-Related Tasks

02 Oct 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD and Freeze on Login or Mostly Internet-Related Tasks

Hi all,

I've been dealing with this problem since about the end of August.

At first, my computer would freeze upon logging into Windows. I would get either a black screen, or a screen full of random colour patterns, or a solid colour. At the time I had Windows Vista, but I bought Windows 7 and did a fresh install of it. Still, the problem persisted.

I can login with no problems in Safe Mode, so I've started disabling services to pinpoint which one is causing the problem. I've gotten to the point where I've disabled every service except for those used in Safe Mode, but the problem persists. The only difference is that I can login BUT any time I try to start IE or MSN Messenger (this includes games, Norton Internet Security, the list goes on), I'll get the BSOD/random coloured-pattern freeze. Sometimes, after many restarts, I'll be able to use all my programs without a problem. This can be after 10 minutes of restarting and constantly getting BSOD, or it can be after 1-2 hours.

I've attached the most recent DMP file. However, there aren't many before it and they do not come on consecutive days or anything, for the most part (there are only 8 DMP files). I don't normally get an error report or BSOD report because my computer will freeze before it can register or something, but by chance I managed to receive this one:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: FFFFFA80058544E0
BCP2: FFFFF8800F1E8CD8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100211-19219-01.dmp
C:\Users\Geoffrey\AppData\Local\Temp\WER-39171-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any help would be greatly appreciated.

My System SpecsSystem Spec
.

02 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MercuryEnvy View Post
Hi all,

I've been dealing with this problem since about the end of August.

At first, my computer would freeze upon logging into Windows. I would get either a black screen, or a screen full of random colour patterns, or a solid colour. At the time I had Windows Vista, but I bought Windows 7 and did a fresh install of it. Still, the problem persisted.

I can login with no problems in Safe Mode, so I've started disabling services to pinpoint which one is causing the problem. I've gotten to the point where I've disabled every service except for those used in Safe Mode, but the problem persists. The only difference is that I can login BUT any time I try to start IE or MSN Messenger (this includes games, Norton Internet Security, the list goes on), I'll get the BSOD/random coloured-pattern freeze. Sometimes, after many restarts, I'll be able to use all my programs without a problem. This can be after 10 minutes of restarting and constantly getting BSOD, or it can be after 1-2 hours.

I've attached the most recent DMP file. However, there aren't many before it and they do not come on consecutive days or anything, for the most part (there are only 8 DMP files). I don't normally get an error report or BSOD report because my computer will freeze before it can register or something, but by chance I managed to receive this one:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: FFFFFA80058544E0
BCP2: FFFFF8800F1E8CD8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100211-19219-01.dmp
C:\Users\Geoffrey\AppData\Local\Temp\WER-39171-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any help would be greatly appreciated.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
03 Oct 2011   #3

Windows 7 Home Premium 64bit
 
 

Ok, as it turns out, it actually makes a lot of sense for my video card to be the problem.

I followed your advice and opened up the tower to clean off all the dust. I don't think the problem is overheating since it didn't feel hot at all. After cleaning it as thoroughly as possible, I tried starting an application that would normally cause it to freeze, and it still froze. However, this time, it managed to restart on its own, and it gave me a different error report (different from the first one I provided). It goes as follows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 101
BCP1: 0000000000000019
BCP2: 0000000000000000
BCP3: FFFFF880009B2180
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100311-30778-01.dmp
C:\Users\Geoffrey\AppData\Local\Temp\WER-51293-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have attached the corresponding DMP file to this post. I am just wondering if this error report says any differently from the first; however, at this point, I am convinced that the problem is simply that the video card has outlived its life.
My System SpecsSystem Spec
.


03 Oct 2011   #4

Win 8 Release candidate 8400
 
 

Before killing the video card, I would remove Norton and replace with Microsoft Security essentials. It is known to cuase BSOD's and would be a look cheaper than the video card.

My System SpecsSystem Spec
03 Oct 2011   #5

Windows 7 Home Premium 64bit
 
 

I don't think Norton Internet Security 2011 is the problem because I uninstalled it at one point to see if it was and it made no difference. Moreover, this problem began before I even owned NIS 2011. I am going to try and test out my video card with another computer or something. I will report the results when I have the chance.

Thanks for the help so far.
My System SpecsSystem Spec
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