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Windows 7: Unknown crash

03 Oct 2011   #1
Hyperion 1

Win 7 Ultimate, x64-bit
 
 
Unknown crash

Guys I would like that u check me this problem... I have one minidump and see what can u salvage from that Seems that ntoskrnl.exe caused it... I know for this kind of problem.


My System SpecsSystem Spec
.
03 Oct 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.


To ensure minidumps are enabled:

*Go to Start, in the Search Box type: sysdm.cpl Press Enter.
*Under the Advanced tab, click on the Startup and Recovery - Settings... button.
*Ensure that Automatically restart is unchecked.
*Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
*Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
*OK.
Reboot if changes have been made.
My System SpecsSystem Spec
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 Unknown crash




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