A friend of mine has a desktop system that's been working more or less perfectly for the last year, but is currently experiencing random failures. memtest86+ indicates that there may be a RAM problem, but it's intermittent. I've attached the minidump files-- could someone take a look and verify if this is a RAM related issue, or might it be software-based?
System Manufacturer/Model Number Gateway 817GM Media Center OS Windows 7 Professional 32-bit CPU Intel Pentium 4 530 @ 3.0GHz w/ Hyper-Threading Memory 1.5GB DDR1 RAM (1024-0-0-512 W-B-W-B) Graphics Card Generic VGA Adapter Monitor(s) Displays Princeton
A friend of mine has a desktop system that's been working more or less perfectly for the last year, but is currently experiencing random failures. memtest86+ indicates that there may be a RAM problem, but it's intermittent. I've attached the minidump files-- could someone take a look and verify if this is a RAM related issue, or might it be software-based?
Many thanks!
Virtually all of these are memory management (probably caused by a driver)
These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.