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Windows 7: Random blue screen of death occuring about 2 times a week


04 Oct 2011   #1

Windows 7 Ultimate SP1 64-bit
 
 
Random blue screen of death occuring about 2 times a week

Hi there ! I'm new here and I'm afraid I have an error that's been going on for some months now. I am starting to think it's from the video card, since last night I added another display and today when I tried to run Star Wars The Force Unleashed (2008) it gave me the BSOD. Here is the error afetr restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000388C
BCP2: 00000002
BCP3: 00000001
BCP4: 82C7A03D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100411-17050-01.dmp
C:\Users\Legolas\AppData\Local\Temp\WER-49623-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have attached all the requested files.

I am using Windows 7 Ultimate 32-bit since December 2010, before that I used Windows XP SP2.
Windwos 7 is full retail version. The motherboard, cooler, PSU abd RAM have been added in December 2010, replacing the old ones. The video card has been added in July 2009, replacing a NVIDIA GeForce 5500. The last Windows reinstall was in April 2011.

Please advise.


My System SpecsSystem Spec
.

04 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Legolas13 View Post
Hi there ! I'm new here and I'm afraid I have an error that's been going on for some months now. I am starting to think it's from the video card, since last night I added another display and today when I tried to run Star Wars The Force Unleashed (2008) it gave me the BSOD. Here is the error afetr restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000388C
BCP2: 00000002
BCP3: 00000001
BCP4: 82C7A03D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100411-17050-01.dmp
C:\Users\Legolas\AppData\Local\Temp\WER-49623-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I have attached all the requested files.

I am using Windows 7 Ultimate 32-bit since December 2010, before that I used Windows XP SP2.
Windwos 7 is full retail version. The motherboard, cooler, PSU abd RAM have been added in December 2010, replacing the old ones. The video card has been added in July 2009, replacing a NVIDIA GeForce 5500. The last Windows reinstall was in April 2011.

Please advise.

At least two obvious problems to start

1-Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.


2-Your Avast. I woud remove and replace with Microsoft Security Essentials at least to test.

http://files.avast.com/files/eng/aswclear5.exe

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
05 Oct 2011   #3

Windows 7 Ultimate SP1 64-bit
 
 

Thank you for the quick response. I have done everything you have told me using the software provided. The BSOD took palce again after the Windows boot screen when I restarted the PC after I uninstalled DT. Now I am receiving the attached error at every Windows login.

I've installed Microsoft Security Essentials and will install Magic ISO when I come back fom work today. How can I fix the error I receive now ? I looked in Add/Remove and in CCleaner and none of them can find any DT on my PC.
My System SpecsSystem Spec
.


05 Oct 2011   #4

Windows 7 Ultimate SP1 64-bit
 
 

Anyone?
My System SpecsSystem Spec
06 Oct 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Legolas13 View Post
Thank you for the quick response. I have done everything you have told me using the software provided. The BSOD took palce again after the Windows boot screen when I restarted the PC after I uninstalled DT. Now I am receiving the attached error at every Windows login.

I've installed Microsoft Security Essentials and will install Magic ISO when I come back fom work today. How can I fix the error I receive now ? I looked in Add/Remove and in CCleaner and none of them can find any DT on my PC.
That error means that you did not completely un-install the daemon tools. Please use the removal tool.

If you are still having BSOD's please upload them to us.
My System SpecsSystem Spec
06 Oct 2011   #6

Windows 7 Ultimate SP1 64-bit
 
 

OK, if I have any more I will make a new thread and leave a link to this one. For now the system appears to be stable. Thank you for the help!
My System SpecsSystem Spec
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 Random blue screen of death occuring about 2 times a week




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