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Windows 7: Help needed to decipher this bluescreen message

05 Oct 2011   #1
sas01

windows 7 home premium 32-bit
 
 
Help needed to decipher this bluescreen message

This is the info i have with regards to the many times my system crashes.

Problem signature:
Problem Event Name: BlueScreen
OS Version:This is the info on 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 44
BCP1: 85BA65B8
BCP2: 00001D7B
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100511-54927-01.dmp
C:\Users\sas\AppData\Local\Temp\WER-86377-0.sysdata.xml
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Any help would be greatly appreciated, and also i apologise but this is my first time posting to a forum.


My System SpecsSystem Spec
.
05 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi sas01 welcome to SF

Please follow these steps and upload here the crash\bsod folder.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
05 Oct 2011   #3
sas01

windows 7 home premium 32-bit
 
 

Windows 7 x86 retail. Hardware is approx 2 1/2 years old
My System SpecsSystem Spec
.

05 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Download and install Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Use Revo to uninstall Trusteer Rapport. Rapport is known to cause BSOD's on many Win 7 systems.

Online Banking Security | Trusteer



Finish with these steps and post back with any results.
My System SpecsSystem Spec
05 Oct 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sas01 View Post
Windows 7 x86 retail. Hardware is approx 2 1/2 years old
Um, no offense but this is Related to DMICall.sys Sony DMI Call service driver.

Yours dated 2000. It cant possibly work in win 7
My System SpecsSystem Spec
05 Oct 2011   #6
sas01

windows 7 home premium 32-bit
 
 

So how can I go about fixing it?
My System SpecsSystem Spec
06 Oct 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sas01 View Post
So how can I go about fixing it?
I would remove it at least to test or permanently if it is the cause. If it is critical I would update it to the newest version.
My System SpecsSystem Spec
06 Oct 2011   #8
sas01

windows 7 home premium 32-bit
 
 

I know this may sound a little dumb, but where would i remove it from and also, where could I find an updated version?
Your help is much appreciated.
My System SpecsSystem Spec
06 Oct 2011   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sas01 View Post
I know this may sound a little dumb, but where would i remove it from and also, where could I find an updated version?
Your help is much appreciated.
Given that the hardware is about 2.5 years old it is something you probably installed. To uninstall it go into control panel>programs and features>find the program and click uninstall

You can try to find an updated version by googling it.
My System SpecsSystem Spec
06 Oct 2011   #10
sas01

windows 7 home premium 32-bit
 
 

I can't find it there, but it is in c:\windows\system32\drivers

Please help as this is driving me crazy
My System SpecsSystem Spec
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 Help needed to decipher this bluescreen message




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