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Windows 7: Windows 7 failed to open - Problem Event Name: BlueScreen


06 Oct 2011   #1

Windows 7 Ultimate x64
 
 
Windows 7 failed to open - Problem Event Name: BlueScreen

New desktop built by my son the engineering student who is now too busy to assist me in resolving this problem. Computer has been used for 2 months. Saturday, Oct. 1, 2011, Windows would not open. Saw flash of a blue screen in the opening sequence, but not long enough to read anything displayed on it. Then message, "Windows failed to start. A recent hardware or software change might be the cause."

I ran Startup Repair. No problems diagnosed; nothing repaired; problem not resolved.

I ran a System Restore - only one restore point available: September 29, 2011. Computer returned message that system was restored; problem remained.

I am able to open Windows 7 in Safe Mode. No diagnostic or repair tools available have resolved the problem.

In Safe Mode, I was returned this result:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800494E081
BCP3: FFFFF880031FE860
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100611-11481-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-21606-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
I am attaching the two files that describe the problem. If you need more information from me, let me know. I'm sitting here with my functioning laptop and non-functioning laptop awaiting assistance. Thank you.

Computer Specs: Windows 7 Ultimate x64, Pentium Dual Core CPU E6700 @ 3.20 GHz; 4 GB RAM; Gigabyte G41MT-S2P motherboard;

Thank you.
Kim

My System SpecsSystem Spec
.

06 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kim0158 View Post
New desktop built by my son the engineering student who is now too busy to assist me in resolving this problem. Computer has been used for 2 months. Saturday, Oct. 1, 2011, Windows would not open. Saw flash of a blue screen in the opening sequence, but not long enough to read anything displayed on it. Then message, "Windows failed to start. A recent hardware or software change might be the cause."

I ran Startup Repair. No problems diagnosed; nothing repaired; problem not resolved.

I ran a System Restore - only one restore point available: September 29, 2011. Computer returned message that system was restored; problem remained.

I am able to open Windows 7 in Safe Mode. No diagnostic or repair tools available have resolved the problem.

In Safe Mode, I was returned this result:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800494E081
BCP3: FFFFF880031FE860
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100611-11481-01.dmp
C:\Users\Kim\AppData\Local\Temp\WER-21606-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
I am attaching the two files that describe the problem. If you need more information from me, let me know. I'm sitting here with my functioning laptop and non-functioning laptop awaiting assistance. Thank you.

Computer Specs: Windows 7 Ultimate x64, Pentium Dual Core CPU E6700 @ 3.20 GHz; 4 GB RAM; Gigabyte G41MT-S2P motherboard;

Thank you.
Kim

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
Quote:
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.


Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 Windows 7 failed to open - Problem Event Name: BlueScreen




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