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Windows 7: BSOD while playing games


07 Oct 2011   #1

Windows 7 Ultimate x64
 
 
BSOD while playing games

While i am playing games after a while or at instant when i start the game BSOD shows up... it says something with atikmpag.sys i tried all sorts of things (installed new drivers reinstalled windows) but nothing works.More info is in the zip file.Please help me i dont know what to do anymore.

Windows 7 Ultimate x64bit Service pack 1 Retail
Windows is installed 15.09.2011
Notebook bought 9.09.2011

Acer Aspire 5560G:
AMD A6-3400M
AMD Radeon 6520G & 6650M
6 GB DDR3 RAM
650 GB HDD

My System SpecsSystem Spec
.

07 Oct 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi Fantom2580 welcome to SF

In this order,

Download and install Driver Sweeper

Download the most recent software\driver for your ati AMD Graphics Drivers & Software

Uninstall ati software\driver,restart in safe mode,run driver sweeper,choose AMD-Display and press clean,finish,restart in normal mode.

Install the new ati software\driver,restart.

Run the directx updater DirectX


Finish with the above steps and post back with any results.
My System SpecsSystem Spec
07 Oct 2011   #3

Windows 7 Ultimate x64
 
 

I did everything that you asked but there is the problem.I cant find my drivers on AMD/ATI driver page i mean i can find drivers for A-Series APU A6-3400M but when i try to install it and it says that "AMD Caralyst Mobility cannot be installed due to incopatible hardware/software on your computer.Your computer does not contain a proper graphic adapter" i really dont know what to do anymore.Please help me
My System SpecsSystem Spec
.


07 Oct 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

In your system specs you write Graphics Card ATI Radeon 6650M and Radeon 6520G
My System SpecsSystem Spec
07 Oct 2011   #5

Windows 7 Ultimate x64
 
 

Yes i know but A6-3400M is fusion processor with intergrated Radeon6520G and laptop has also got ATI Radeon 6650M.When i download drivers for 6650M it doesnt have any effect on BSOD apperance and drivers for 6520G exists only in driver for processor A6-3400M (i think that the problem is driver for 6520G).But when i download and driver for A6-3400m it says "Your computer does not contain a proper graphic adapter"
My System SpecsSystem Spec
07 Oct 2011   #6

Windows 7 Ultimate x64 (PC), Home Premium x64 (Laptop)
 
 

Quote   Quote: Originally Posted by panais View Post
In your system specs you write Graphics Card ATI Radeon 6650M and Radeon 6520G
That's normal. The A6-3400m is a cpu with an integrated gpu (6520G), but to get more performance, some have another discrete gpu (6650M) just like optimus from nvidia.

For the drivers issue, I have the same problem with my aspire 5560-sb410 (ATI 6520G only).
My System SpecsSystem Spec
07 Oct 2011   #7

Windows 7 Ultimate x64
 
 

This is what is says when computer boots after BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1050

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8005904010
BCP2: FFFFF880074F541C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100711-18720-01.dmp
C:\Users\Fantom\AppData\Local\Temp\WER-65083-0.sysdata.xml
My System SpecsSystem Spec
07 Oct 2011   #8

Windows 8.1 Pro x64
 
 

TDR116 is essentially caused by by bad drivers or a fault in your RAM/GPU

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
RAM - Test with Memtest86+

Get the latest driver here: Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5560G
My System SpecsSystem Spec
07 Oct 2011   #9

Windows 7 Ultimate x64 (PC), Home Premium x64 (Laptop)
 
 

The drivers on the ACER website are 6 month outdated.
While speaking with ACER, I tested the my-config website and I found a newer and WORKING release of the amd drivers!
Here's the like to my-config: http://my-config.com
And the direct link to the drivers(Click on the HDD icon at the middle of the page, the website is in french): http://www.touslesdrivers.com/index.php?v_page=23&v_code=32326&v_langue=en
My System SpecsSystem Spec
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 BSOD while playing games




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