Blue Screen Problems (multiple) - latest: REFERENCE_BY_POINTER

adamabyss · 07 Oct 2011

Hello,

I have been having multiple Blue Screen crash problems. The last one was BAD_POOL_HEADER and the latest one (a few minutes ago) was REFERENCE_BY_POINTER.

I thought it was to do with my Bluetooth drivers but I fixed those and it's still happening.

Here is a copy of the latest error message after Windows restarted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 18
BCP1: FFFFFA8003CDFB40
BCP2: FFFFFA80041B4780
BCP3: 0000000000000001
BCP4: 0000000000040000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\100711-50887-01.dmp
C:\Users\Anne Byrne\AppData\Local\Temp\WER-78031-0.sysdata.xml

Can anyone help me please?

Thanks,

Adam.

panais · 07 Oct 2011

Hi adamabyss

https://www.sevenforums.com/crashes-d...tructions.html

adamabyss · 07 Oct 2011

Ok thanks panais, I am following your instructions now.

Adam.

adamabyss · 07 Oct 2011

Windows 7 information:

It is a 64 bit operating system.

Windows 7 IS the original OS on my system.

It came pre-installed on the system

It was purchased with the laptop (Sony Vaio) in spring 2010

I have not re-installed the OS so it also dates from spring 2010

Thank you, Adam.

panais · 07 Oct 2011

Uninstall symantec\norton from your system.

Download and install microsoft security essentials

Update these old drivers,

Code:

mdmxsdk.sys        fffff880`03d30000    fffff880`03d34280    0x00004280    0x449716be    20-Jun-06 12:27:26 πμ                        
SFEP.sys        fffff880`05a52000    fffff880`05a54c80    0x00002c80    0x46b2beb9    03-Aug-07 8:35:53 πμ                        
RimSerial_AMD64.sys        fffff880`05a6a000    fffff880`05a71c00    0x00007c00    0x492addcd    24-Nov-08 8:01:01 μμ                        
btwl2cap.sys        fffff880`024af000    fffff880`024bb000    0x0000c000    0x49d6a9bd    04-Apr-09 3:28:45 πμ                        
XAudio64.sys        fffff880`075c3000    fffff880`075cb000    0x00008000    0x49f89a93    29-Apr-09 9:21:07 μμ                        
GEARAspiWDM.sys        fffff880`05a55000    fffff880`05a62000    0x0000d000    0x4a1151c0    18-May-09 3:17:04 μμ                        
ArcSoftKsUFilter.sys        fffff880`07bf1000    fffff880`07bfb000    0x0000a000    0x4a1a5673    25-May-09 11:27:31 πμ

How to find and update drivers? Read this Best way to update drivers for free?

Finish with the above steps and post back with any results.

adamabyss · 07 Oct 2011

Hello again panais,

I always update my Norton on a daily basis. I ran the other scan for drivers and it says that 12 are out of date but I tried to manually update some of them in Device Manager by Right Clicking and selecting Update Driver Software and it said they were the latest up to date drivers. Otherwise it wants me to pay to update the 12, some of which are supposedly 2 years out of date when the laptop is only 1 and a half years old.

Thanks for your help,

Adam.

panais · 07 Oct 2011

There is no need to pay anything for drivers update.

Your can use your Sony Vaio software\driver updater.

Also you can follow this tutorial,

Best way to update drivers for free?

For example,

mdmxsdk.sys is Conexant Modem Diagnostic Interface x86 Driver
Find it and update it from here Conexant: Support

Search\check in Driver Reference and also in google.

Read,search,act :)

adamabyss · 07 Oct 2011

Crashed again when I was updating Vaio. This time I got BAD_POOL_HEADER. I'm about to throw the laptop out the window, haha!