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Windows 7: BSOD after time of inactiveness/sleeping/hibernation

27 Oct 2011   #21
Sour

Windows 7 Professional
 
 

Ok, here are the results of the Chkdsk.


My System SpecsSystem Spec
.
27 Oct 2011   #22
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sour View Post
Ok, here are the results of the Chkdsk.
Chkdsk seems fine. So it may be software.

If you havent already please run these


Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
29 Oct 2011   #23
Sour

Windows 7 Professional
 
 

Here is a .zip with my minidumps of the two recent crashes with Driver Verifier.
1st - Opened Minecraft
2nd - Opened Teamspeak 3
--
Both say HIDCLASS.SYS
My System SpecsSystem Spec
.

30 Oct 2011   #24
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sour View Post
Here is a .zip with my minidumps of the two recent crashes with Driver Verifier.
1st - Opened Minecraft
2nd - Opened Teamspeak 3
--
Both say HIDCLASS.SYS
Correct. Something external (ie a usb device like a keyboard, blu-tooth, steering wheel, mouse, etc) is causing Java to crash.

The device is returning data that is incorrect. What do you have attached to the computer?
My System SpecsSystem Spec
30 Oct 2011   #25
Sour

Windows 7 Professional
 
 

Turtle Beach x11 headset
WoW steel series mouse
Keyboard
-
I also have a Bluetooth thing on my motherboard. Its internal. I just unplugged every USB device and I saw it bsod. I will try turning off bluetooth tomorrow.

EDIT:
I turned off everything having to do with bluetooth and disabled it also. Still BSODs.
I did not however delete the drivers for it.

EDIT 2:
Here is another update of the BSODS, I no longer get the HIDCLASS.SYS problem, but I still get BSODS every 30 mins or so. 10-45. Here is the zip
My System SpecsSystem Spec
31 Oct 2011   #26
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sour View Post
Turtle Beach x11 headset
WoW steel series mouse
Keyboard
-
I also have a Bluetooth thing on my motherboard. Its internal. I just unplugged every USB device and I saw it bsod. I will try turning off bluetooth tomorrow.

EDIT:
I turned off everything having to do with bluetooth and disabled it also. Still BSODs.
I did not however delete the drivers for it.

EDIT 2:
Here is another update of the BSODS, I no longer get the HIDCLASS.SYS problem, but I still get BSODS every 30 mins or so. 10-45. Here is the zip
Ok all of these were driver verified and related to csrss.exe. This can either be a ligit OS file or a trojan (malware) depending upon location.

Please download Malwarebytes and run a full scan to eliminate the latter.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
01 Nov 2011   #27
Sour

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Sour View Post
Turtle Beach x11 headset
WoW steel series mouse
Keyboard
-
I also have a Bluetooth thing on my motherboard. Its internal. I just unplugged every USB device and I saw it bsod. I will try turning off bluetooth tomorrow.

EDIT:
I turned off everything having to do with bluetooth and disabled it also. Still BSODs.
I did not however delete the drivers for it.

EDIT 2:
Here is another update of the BSODS, I no longer get the HIDCLASS.SYS problem, but I still get BSODS every 30 mins or so. 10-45. Here is the zip
Ok all of these were driver verified and related to csrss.exe. This can either be a ligit OS file or a trojan (malware) depending upon location.

Please download Malwarebytes and run a full scan to eliminate the latter.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
Script:
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8064

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

11/1/2011 3:52:43 PM
mbam-log-2011-11-01 (15-52-43).txt

Scan type: Full scan (C:\|)
Objects scanned: 293093
Time elapsed: 17 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected) 
No virus.
My System SpecsSystem Spec
04 Nov 2011   #28
zigzag3143

Win 8 Release candidate 8400
 
 

It is still a toss up as to whether it is hardware of software.
My System SpecsSystem Spec
04 Nov 2011   #29
Sour

Windows 7 Professional
 
 

I ran Memtest for 12 Passes. Not a single error.
My System SpecsSystem Spec
04 Nov 2011   #30
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sour View Post
I ran Memtest for 12 Passes. Not a single error.

Ok so no virus, no memory, no system file corruption. That leaves a software driver or hardware. We are going to need more dmps to sop the trend.
My System SpecsSystem Spec
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 BSOD after time of inactiveness/sleeping/hibernation




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