Random Black Screens. In and out of games/programs.

Ragter · Oct 12, 2011

Windows 7 64 bit
Asus p5n-d
ram 2x twin2x4096-6400c5 G
Nvidia gtx460 (already rma'd once)

So its time for you guys to save the day!

I attached the 2 .dmp files that i've gotten.

I do not know how to get the big .dmp file that i see others have.
Sadly i have a 1% chance to get a .dmp file.

I do not have anything overclocked. No errors on 3 different sets of ram (only using 1 set in the mobo). Memtest passed on all of them. Did Prime Test a few months back and passed.

I have had these issues for about 6-8 months.

Ragter · Oct 12, 2011

Thanks to this http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

i crashed as soon as i logged in.

asacpi.sys

stop: 0x000000c4

Ragter · Oct 12, 2011

In case you want to see the .dmp files themselves instead of a txt file.

Ragter · Oct 13, 2011

anyone?

rubyrubyroo · Oct 13, 2011

hey there ragter! be patient, someone will help you! Ive not delt with this issue in windows 7 or vista before, and the 64-bit version may complicate things further, but the c4 error code BSOD you referenced is (as I'm guessing you already know) due to some type of conflicting s/w or more likely a subpar driver for your video card. The reason I said I think you know is that when a program such as norten AV is active it can cause a conflict with a system driver, and the solution is occaionally to uninstall Norten but first one would waant to be sure this would remidy the situation so the verifier is implemented. It's actually designed for advanced users, and while I do not know your level of skills with a computer, I can say be very careful to use it correctly. I assume it has been reset to the original state, right?

Do you have norten a/v installed?

And were you specifically trying to install a video driver 6-8 months ago or just recently?

mike

Ragter · Oct 13, 2011

i been having random crashes for 6-8 months. about 2 months ago it got unbearable.
6-8 months ago is when i got this computer

rubyrubyroo · Oct 13, 2011

I really need you to answer mosre then just my last question or this could take longer than it needs to be. ya know!

so I get it you got the computer used and with the problem "starting" and its getting much worse.

Lets check first for a driver issue:

click(Start) >> control panel >> device manager

do any of the driver icons have either yellow or red symbols on them like a red "x" or a yellow triangle with an explination mark. If any icons with these or any other "tags" like these are present please tell me the name(s) of the drivers and the symbol

now in the device manager's menu, please select: View >> Show hidden devices

now preform the same "look over" and report anything marked as stated above

mike

Ragter · Oct 13, 2011

nothing is yellow or red.

I just disabled the nvidia geforce 460gtx audio driver since its known for major stability issues.

It's not "used" i got the mobo/video card combo in oct of '10 and i have had issues but i have been able to ingore it. It's just gotten worse and to the point where i want to fix it now.

Beast52702 · Oct 13, 2011

Both of the last 2 minidump files are pointing to your nvidia display driver.

"Probably caused by : nvlddmkm.sys"

Please update all drivers completely. Go to the nvidia website, DO NOT use windows update to update drivers.

rubyrubyroo · Oct 13, 2011

Now while still in device manager, open your video driver and try updating it using the windows update driver button and allowing windows to search, although its unlikely they will have it, so after waiting tfor that search, if it comes up "you have the most current driver" then you'll have to check the driver version and go to the manufactures website to locate he most up to date driver/patches

rubyrubyroo · Oct 13, 2011

i agree with shark, unfortionatly i cant download your files for some reason, but the driver update from windows is just my suggestion, the most current one will beat the manufactures site, and it's pretty surely the problem

Ragter · Oct 13, 2011

yes they point to it and my drivers point to it. The problem with it pointing to the drivers is that there's 30 ways for it to go bad. It's a very general error message.

I have tried 8 different versions of the drivers beta and non beta drivers.

rubyrubyroo · Oct 13, 2011

just use the most current NONbeta

Ragter · Oct 13, 2011

which i am using

rubyrubyroo · Oct 13, 2011

okay it could be an infected driver, asacpi.sys has had a tendicy to conceal some malware, what have you run as fas as A/V scaning, etc

Beast52702 · Oct 13, 2011

Honestly if you read a lot of these debugging posts, they will tell you not to use avg or norton or mcafee or any of those antivirus programs.

Only use malwarebytes to scan and use Microsoft security essentials for realtime protection.

Please uninstall your current antivirus and Install Microsoft Security essentials and Malwarebytes. Run a scan with malwarebytes immediately.
http://www.sevenforums.com/tutorials/38779-microsoft-security-essentials.html?
Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com
Click the "download now: cnet secure" button for malwarebytes. Update it then run full scan.

Also note that the dump did not point to asacpi.

You also need to completely eliminate remaining driver files from your computer, especial;ly given the amount of times you have re-installed your drivers.

Please follow the instructions for using driversweeper.
Then reinstall the most recent driver from nvidia site.
http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html?

rubyrubyroo · Oct 13, 2011

thats basically what i had said and was getting at with the a/v SCAN and prev asking about norten as it always triggers this error in my experience.

also the bsod indicated a problem with the mentioned driver and as i said that has been a fav of many malwares, I'd check its location to be sure it's in the correct dir and not the system or win dir. but malwarebytes will handle that i still hav not gotten an answer as to if he has already run it 5min ago, so that whas my reasoning for asking what he ran as far a s scanning s/w

Ragter · Oct 13, 2011

i haven't run any a/v programs since im waiting to get a stable build.
I dont have any malware or any viruses. My windows is patched all the way up.

I do have a clean install of the video drivers. I have been doing the uninstall physx, reboot into safe mode, uninstall drivers, 2 different cleaning programs to clean out the reg and drivers and files. Then reboot and install.

Ragter · Oct 13, 2011

Got a new .dmp file. I am happy to finally see a blue screen

Using the driver verifier. The first time i tried using it i only checked 1/2 the non microsoft drivers. This time its all the non microsoft drivers.

Not using verifier gives me crashes a lot quicker. Using verifier gives me about 6-12 hours of stableness.

Yes it still points at the driver but its not longer that the driver timed out message. I am not able to understand the rest of the error message however.

Beast52702 · Oct 13, 2011

You are getting a "bugcheck 3B: system_service_exception"
The c0000005 parameter indicates a memory exception most likely linked to a driver.

The dump is pointing towards swtor.exe Starwars the old republic

This is still linked to your "Nvidia compatible windows vista kernel mode driver" or nvlddmkm.sys

It still points to your video driver

You should still run memtest 86+ to ensure that your ram is stable.

Follow the instructions for memtest and run the program for atleast 5-6 passes, 7 or more is better.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Random Black Screens. In and out of games/programs.

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