Random BSOD different errors


  1. Posts : 2
    win 7 pro x64
       #1

    Random BSOD different errors


    Hi,

    i have win 7 pro x64 installed on new computer based on intel chipset.
    motherboard is DH61BE
    I have downloaded and installed newest drivers from intel website.
    Still problem exist. please see attachment.

    thanks in advance
    Julek
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    julek said:
    Hi,

    i have win 7 pro x64 installed on new computer based on intel chipset.
    motherboard is DH61BE
    I have downloaded and installed newest drivers from intel website.
    Still problem exist. please see attachment.

    thanks in advance
    Julek


    1. Run an memtest.
    In order to check your ram memory we going need to do a test, Please download an burn one of the following iso's on an disk.
    Memtest86

    When you burned the iso on an disk, please turn off your computer and put the cd in your computer. After a while you will see a black screen saying "Press any key to...". Press any key.

    Now let the test run for 5-6 passes. Every time the program returns an error the memory is corrupted / bad or defect or the motherboard is bad / defect. If this occurs then please test every single ram stick individually. When you find a good one wich returns no errors then please test it in every single slot your computer has.

    If you get no errors on all slots at all, then continue to step 2 of this post.

    Step 2, Run the windows driver verifier.
    Please read the following instructions carefully and execute them like i said.

    First make an backup of your important data on your computer, and check if you have an second computer to contact us if the driver verifier goes wrong.

    Then make an system restore point, You can do this by:

    Open the Start menu

    Open the Programs menu

    Open the Accessories menu

    Open the System Tools menu

    Finally, start System Restore

    Pick the option for setting a System Restore Point and click on the Next button

    Fill in a name for the restore point so you can find it and click on the Create button

    Click on the Close button when done


    After you done all that please continue with the following steps. Please read them carefully

    Click on your Start button (Windows Orb) and typ "verifier" and hit enter
    Select the option: "Create Custom Settings ..." and click Next.
    Select the option: "Select Individual settings from full list" and click Next.
    Select all options except for the option "Low Resource Simulation" and click Next
    Select the option: "Select driver names from a list" and click on Next
    Then select all drivers EXCEPT for the drivers provided by Microsoft and click next
    Then click on finish.

    After doing all this reboot your system and wait for it to go to bluescreen, after the BSOD continue to use your computer normally. If you know what causes the BSOD then repeat doing this. if your system doesnt crash then let it run for atleast 48 hours.

    It is normal that your system crashes here, This is because windows is stressing out all Drivers on your system to be able to test them.


    Please post back to us what the problem is, memory or drivers. So we can assist you futher. It would be helpfull to know what drivers it are. Most of the time windows reports this.
      My Computer


  3. Posts : 2
    win 7 pro x64
    Thread Starter
       #3

    I did the second step from you advice, because i have checked memory before with memtest.

    my last mini dump looks like:



    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\101211-14976-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c0d000 PsLoadedModuleList = 0xfffff800`02e52670
    Debug session time: Wed Oct 12 12:11:00.879 2011 (UTC + 2:00)
    System Uptime: 0 days 0:08:35.495
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    Loading unloaded module list
    .....
    Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000007E, {ffffffffc0000005, fffff880049cf13b, fffff880056b14d8, fffff880056b0d30}

    Probably caused by : igdkmd64.sys ( igdkmd64+1b313b )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880049cf13b, The address that the exception occurred at
    Arg3: fffff880056b14d8, Exception Record Address
    Arg4: fffff880056b0d30, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    igdkmd64+1b313b
    fffff880`049cf13b ff10 call qword ptr [rax]

    EXCEPTION_RECORD: fffff880056b14d8 -- (.exr 0xfffff880056b14d8)
    ExceptionAddress: fffff880049cf13b (igdkmd64+0x00000000001b313b)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000

    CONTEXT: fffff880056b0d30 -- (.cxr 0xfffff880056b0d30)
    rax=0000000000000000 rbx=0000000000000057 rcx=0000000000000000
    rdx=000000000000000d rsi=fffff880056b1770 rdi=fffffa8008dea000
    rip=fffff880049cf13b rsp=fffff880056b1710 rbp=fffffa8008380950
    r8=000000000000040b r9=fffff880011b48dc r10=fffff880056b19e0
    r11=fffff880056b15f0 r12=fffff8a00d804355 r13=0000000000000000
    r14=fffffa8008e1cd01 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210282
    igdkmd64+0x1b313b:
    fffff880`049cf13b ff10 call qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: NULL_DEREFERENCE

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000000

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebc100
    0000000000000000

    FOLLOWUP_IP:
    igdkmd64+1b313b
    fffff880`049cf13b ff10 call qword ptr [rax]

    BUGCHECK_STR: 0x7E

    LAST_CONTROL_TRANSFER: from fffffa8008381bf0 to fffff880049cf13b

    STACK_TEXT:
    fffff880`056b1710 fffffa80`08381bf0 : 00000000`00000000 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 : igdkmd64+0x1b313b
    fffff880`056b1718 00000000`00000000 : 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 fffff880`048459ec : 0xfffffa80`08381bf0


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: igdkmd64+1b313b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: igdkmd64

    IMAGE_NAME: igdkmd64.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4e4152eb

    STACK_COMMAND: .cxr 0xfffff880056b0d30 ; kb

    FAILURE_BUCKET_ID: X64_0x7E_VRF_igdkmd64+1b313b

    BUCKET_ID: X64_0x7E_VRF_igdkmd64+1b313b

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880049cf13b, The address that the exception occurred at
    Arg3: fffff880056b14d8, Exception Record Address
    Arg4: fffff880056b0d30, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    igdkmd64+1b313b
    fffff880`049cf13b ff10 call qword ptr [rax]

    EXCEPTION_RECORD: fffff880056b14d8 -- (.exr 0xfffff880056b14d8)
    ExceptionAddress: fffff880049cf13b (igdkmd64+0x00000000001b313b)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000

    CONTEXT: fffff880056b0d30 -- (.cxr 0xfffff880056b0d30)
    rax=0000000000000000 rbx=0000000000000057 rcx=0000000000000000
    rdx=000000000000000d rsi=fffff880056b1770 rdi=fffffa8008dea000
    rip=fffff880049cf13b rsp=fffff880056b1710 rbp=fffffa8008380950
    r8=000000000000040b r9=fffff880011b48dc r10=fffff880056b19e0
    r11=fffff880056b15f0 r12=fffff8a00d804355 r13=0000000000000000
    r14=fffffa8008e1cd01 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210282
    igdkmd64+0x1b313b:
    fffff880`049cf13b ff10 call qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: NULL_DEREFERENCE

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000000

    READ_ADDRESS: 0000000000000000

    FOLLOWUP_IP:
    igdkmd64+1b313b
    fffff880`049cf13b ff10 call qword ptr [rax]

    BUGCHECK_STR: 0x7E

    LAST_CONTROL_TRANSFER: from fffffa8008381bf0 to fffff880049cf13b

    STACK_TEXT:
    fffff880`056b1710 fffffa80`08381bf0 : 00000000`00000000 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 : igdkmd64+0x1b313b
    fffff880`056b1718 00000000`00000000 : 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 fffff880`048459ec : 0xfffffa80`08381bf0


    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: igdkmd64+1b313b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: igdkmd64

    IMAGE_NAME: igdkmd64.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4e4152eb

    STACK_COMMAND: .cxr 0xfffff880056b0d30 ; kb

    FAILURE_BUCKET_ID: X64_0x7E_VRF_igdkmd64+1b313b

    BUCKET_ID: X64_0x7E_VRF_igdkmd64+1b313b

    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    It seems that your system is blaming igdkmd64.sys ( Intel Graphics driver ) as a possible reason for your crashes... make sure that you follow Ken's advice, and download and install the latest driver from http://downloadcenter.intel.com/Default.aspx ... you should continue to run driver and upload the latest .dmp files for further analysis.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    julek said:
    I did the second step from you advice, because i have checked memory before with memtest.

    my last mini dump looks like:



    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\101211-14976-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c0d000 PsLoadedModuleList = 0xfffff800`02e52670
    Debug session time: Wed Oct 12 12:11:00.879 2011 (UTC + 2:00)
    System Uptime: 0 days 0:08:35.495
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    Loading unloaded module list
    .....
    Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000007E, {ffffffffc0000005, fffff880049cf13b, fffff880056b14d8, fffff880056b0d30}

    Probably caused by : igdkmd64.sys ( igdkmd64+1b313b )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880049cf13b, The address that the exception occurred at
    Arg3: fffff880056b14d8, Exception Record Address
    Arg4: fffff880056b0d30, Context Record Address

    Debugging Details:
    ------------------
    Code:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    igdkmd64+1b313b
    fffff880`049cf13b ff10            call    qword ptr [rax]
    
    EXCEPTION_RECORD:  fffff880056b14d8 -- (.exr 0xfffff880056b14d8)
    ExceptionAddress: fffff880049cf13b (igdkmd64+0x00000000001b313b)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000
    
    CONTEXT:  fffff880056b0d30 -- (.cxr 0xfffff880056b0d30)
    rax=0000000000000000 rbx=0000000000000057 rcx=0000000000000000
    rdx=000000000000000d rsi=fffff880056b1770 rdi=fffffa8008dea000
    rip=fffff880049cf13b rsp=fffff880056b1710 rbp=fffffa8008380950
     r8=000000000000040b  r9=fffff880011b48dc r10=fffff880056b19e0
    r11=fffff880056b15f0 r12=fffff8a00d804355 r13=0000000000000000
    r14=fffffa8008e1cd01 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
    igdkmd64+0x1b313b:
    fffff880`049cf13b ff10            call    qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebc100
     0000000000000000 
    
    FOLLOWUP_IP: 
    igdkmd64+1b313b
    fffff880`049cf13b ff10            call    qword ptr [rax]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffffa8008381bf0 to fffff880049cf13b
    
    STACK_TEXT:  
    fffff880`056b1710 fffffa80`08381bf0 : 00000000`00000000 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 : igdkmd64+0x1b313b
    fffff880`056b1718 00000000`00000000 : 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 fffff880`048459ec : 0xfffffa80`08381bf0
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  igdkmd64+1b313b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd64
    
    IMAGE_NAME:  igdkmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e4152eb
    
    STACK_COMMAND:  .cxr 0xfffff880056b0d30 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_VRF_igdkmd64+1b313b
    
    BUCKET_ID:  X64_0x7E_VRF_igdkmd64+1b313b
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880049cf13b, The address that the exception occurred at
    Arg3: fffff880056b14d8, Exception Record Address
    Arg4: fffff880056b0d30, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    igdkmd64+1b313b
    fffff880`049cf13b ff10            call    qword ptr [rax]
    
    EXCEPTION_RECORD:  fffff880056b14d8 -- (.exr 0xfffff880056b14d8)
    ExceptionAddress: fffff880049cf13b (igdkmd64+0x00000000001b313b)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000
    
    CONTEXT:  fffff880056b0d30 -- (.cxr 0xfffff880056b0d30)
    rax=0000000000000000 rbx=0000000000000057 rcx=0000000000000000
    rdx=000000000000000d rsi=fffff880056b1770 rdi=fffffa8008dea000
    rip=fffff880049cf13b rsp=fffff880056b1710 rbp=fffffa8008380950
     r8=000000000000040b  r9=fffff880011b48dc r10=fffff880056b19e0
    r11=fffff880056b15f0 r12=fffff8a00d804355 r13=0000000000000000
    r14=fffffa8008e1cd01 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
    igdkmd64+0x1b313b:
    fffff880`049cf13b ff10            call    qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    READ_ADDRESS:  0000000000000000 
    
    FOLLOWUP_IP: 
    igdkmd64+1b313b
    fffff880`049cf13b ff10            call    qword ptr [rax]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from fffffa8008381bf0 to fffff880049cf13b
    
    STACK_TEXT:  
    fffff880`056b1710 fffffa80`08381bf0 : 00000000`00000000 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 : igdkmd64+0x1b313b
    fffff880`056b1718 00000000`00000000 : 00000000`000ffdfc fffffa80`083ec000 fffffa80`083ec000 fffff880`048459ec : 0xfffffa80`08381bf0
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  igdkmd64+1b313b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd64
    
    IMAGE_NAME:  igdkmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e4152eb
    
    STACK_COMMAND:  .cxr 0xfffff880056b0d30 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_VRF_igdkmd64+1b313b
    
    BUCKET_ID:  X64_0x7E_VRF_igdkmd64+1b313b
    
    Followup: MachineOwner
    ---------

    These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


    1-Memtest.

    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    RAM - Test with Memtest86+



    2-Driver verifier

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    Driver Verifier - Enable and Disable
      My Computer


 

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