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Windows 7: new computer crashing

12 Oct 2011   #1
vzfitch

windows 7 home premium 64bit
 
 
new computer crashing

my computer screen will randomly turn off but the computer stays on, the screen will only come back on if i restart the computer. my video drivers are up to date and i enabled minidump files but i dont have a folder


My System SpecsSystem Spec
.
12 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi vzfitch


For first step read this


Power Plan Settings - Change



Post back
and tell us if that helps.
My System SpecsSystem Spec
12 Oct 2011   #3
vzfitch

windows 7 home premium 64bit
 
 

well i did what you had suggested, but when my computer crashes i could be in the middle of working on something and the screen goes black
My System SpecsSystem Spec
.

12 Oct 2011   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

A When you checked did you found anything enable?


B Did you set all the settings to never?


Crashes with bsod or just a black screen?
My System SpecsSystem Spec
12 Oct 2011   #5
vzfitch

windows 7 home premium 64bit
 
 

yes there were things enabled and i switched them to never , then as i was watching a video screen goes black. when ever it crashes it goes black no blue screen
My System SpecsSystem Spec
13 Oct 2011   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Download and install driver sweeper Driver Sweeper


Download the most recent software\driver for your graphic card AMD Graphics Drivers & Software


Uninstall
ati software\driver,restart in safe mode,run driver sweeper,choose only AMD-Display and clean,restart in normal mode.


Install
the new ati software\driver


Update
DirectX



Post back with results.
My System SpecsSystem Spec
13 Oct 2011   #7
vzfitch

windows 7 home premium 64bit
 
 

yes i had everything updated but still it crashes, and its not over heating reaching 64c while playing dirt3 or team fortress
My System SpecsSystem Spec
13 Oct 2011   #8
panais

Windows 7 Ultimate 64bit SP1
 
 

We need to check the hardware's.

Graphic card test.Read very carefully the tutorial then run
Video Card - Stress Test with Furmark
Finish.

Memory ram test.Read very carefully the tutorial then run
RAM - Test with Memtest86+
Leave it to run overnight if possible.
Finish.

CPU test.Read very carefully the tutorial then run
Hardware - Stress Test With Prime95
Finish and post back the results.
My System SpecsSystem Spec
13 Oct 2011   #9
vzfitch

windows 7 home premium 64bit
 
 

well i did the furmark test and ran it for 40mins and temp didn't go above 75c then i stopped the test and 15 sec. later my screen turned orange it has happened to me twice
My System SpecsSystem Spec
13 Oct 2011   #10
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by vzfitch View Post
well i did the furmark test and ran it for 40mins and temp didn't go above 75c then i stopped the test and 15 sec. later my screen turned orange it has happened to me twice
""Watch for artifacts on the screen, and keep an eye on the temperature log. If you see artifacts, or the temperature levels out, stop the test.""

Did you saw any artifacts or anything unusual during the test?
My System SpecsSystem Spec
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 new computer crashing




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