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Windows 7: no WIFI, Ethernet, USB after last night's updates

13 Oct 2011   #1
Agaurooh

Windows 7 ultimate x64
 
 
no WIFI, Ethernet, USB after last night's updates

Hi everyone.

I came accross a major issue where after my computer updated last night, I now cannot use the WIFI, the USB ports not the Ethernet port on my laptop.

I am trying to unistall all the updates now but I fear it won't work..

Any suggestions, please let me know.

I'll keep you updated.

thanks


My System SpecsSystem Spec
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13 Oct 2011   #2
Agaurooh

Windows 7 ultimate x64
 
 

I have managed to unistall all updates appart from all Microsoft .NET framework ones and still nothing.

Anyone had an idea?

thanks for your help.
My System SpecsSystem Spec
13 Oct 2011   #3
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Are there any exclamation points or red x's in the device manager?

control panel - system - (or winkey + pause) device manager link on left
My System SpecsSystem Spec
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13 Oct 2011   #4
Agaurooh

Windows 7 ultimate x64
 
 

There are loads of exclamation marks in front of all USB devices, wifi and ethernet
My System SpecsSystem Spec
13 Oct 2011   #5
severedsolo

Windows 7 Ultimate X64 SP1
 
 

it sounds like Windows update has installed a load of drivers that your PC didn't like, or the update process failed. THe first thing I would try is a system restore: System Restore

If that doesn't work, then please post a screenshot of your Disk management screen with all of the failed devices (with exclamation marks) showing so we can direct you to the correct drivers.
My System SpecsSystem Spec
13 Oct 2011   #6
Agaurooh

Windows 7 ultimate x64
 
 

unfortunately, the system restore was not setup on my laptop!
I have managed to roll back the Ethernet driver but I cannot do the same on the other devices.

See below the screenshot:


thanks for your help.
My System SpecsSystem Spec
13 Oct 2011   #7
severedsolo

Windows 7 Ultimate X64 SP1
 
 

Im sorry... I dont seem to be able to see the screenshot: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
13 Oct 2011   #8
Agaurooh

Windows 7 ultimate x64
 
 

i have attached it to the post this time, should work !
My System SpecsSystem Spec
13 Oct 2011   #9
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I think the easiest thing for you to do here is to go to your laptop manufacturer's website and download the drivers and reinstall them.
I don't know what exactly has gone wrong here, but it's quite obvious this is a driver based issue, reinstalling them fresh should solve the problem and the manufacturer should have them all located in one place for you to get easy access to them.

you'll apparently want to do this using the lan for internet, which is what I'm guessing you are doing right now.
as I don't see any way to get the data moved to that system from another until you at least get the intel chipset installed.
My System SpecsSystem Spec
13 Oct 2011   #10
Agaurooh

Windows 7 ultimate x64
 
 

thanks for the advice, the problem is that Dell refused to update the drivers to windows 7 (the laptop was originally installed with windows vista...)

i'll have to do some research on the web to find them again.

you recomend install the intel shipset first then?
My System SpecsSystem Spec
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 no WIFI, Ethernet, USB after last night's updates




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