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Windows 7: BSOD on shutdown or restart, error 0x000009


13 Oct 2011   #1

64 bit windows 7 home premium
 
 
BSOD on shutdown or restart, error 0x000009

I have a problem as my laptop crashes following a period of inactivity or when i try to shut it down. I get the BSOD. I tried to update the service pack (pack 1), but that also fails with the error, driver power state failure. I have tried to look at and understand the dump file following a BSOD and it appears there might be a problem with ntoskrnl.exe. I attach the dump file in the hope someone out there can make more sense of it than me. Any suggestions on how to rectify my problem. Incidentally, i have only recently loaded windows 7. Prior to that I was using Vista with few problems.


My System SpecsSystem Spec
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13 Oct 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi Revmd welcome to SF

Uninstall and clean avg from your system using the avgremoverx64

Download and install Microsoft security essentials


Update these old software\drivers

Starting from hpdskflt.sys HP Mobile Data Protection System Disk Filter
HP-Laptop Computers, Desktops, Printers, Servers and more

Code:
rismcx64.sys        fffff880`04a00000    fffff880`04a13800    0x00013800    0x4587ad59    19-Dec-06 12:14:01 μμ                        
SbAlg.sys        fffff880`0137c000    fffff880`0138e000    0x00012000    0x462dde00    24-Apr-07 1:37:52 μμ                        
sncduvc.SYS        fffff880`07de8000    fffff880`07df0980    0x00008980    0x46417575    09-May-07 10:17:09 πμ                        
btkrnl.sys        fffff880`058cd000    fffff880`059e3e80    0x00116e80    0x47436633    21-Nov-07 1:56:51 πμ                        
btwusb.sys        fffff880`07bab000    fffff880`07bbab00    0x0000fb00    0x474b5415    27-Nov-07 2:17:41 πμ                        
rimmpx64.sys        fffff880`051e6000    fffff880`051fb000    0x00015000    0x4822cacd    08-May-08 12:41:33 μμ                        
dump_iaStor.sys        fffff880`02251000    fffff880`02361000    0x00110000    0x484f9a87    11-Jun-08 12:27:35 μμ                        
iaStor.sys        fffff880`01213000    fffff880`01323000    0x00110000    0x484f9a87    11-Jun-08 12:27:35 μμ                        
snp2uvc.sys        fffff880`07c0e000    fffff880`07dd6480    0x001c8480    0x48ec4fbc    08-Oct-08 9:14:20 πμ                        
agrsm64.sys        fffff880`07a7a000    fffff880`07b9c000    0x00122000    0x49184ccf    10-Nov-08 6:01:35 μμ                        
HpqKbFiltr.sys        fffff880`045a9000    fffff880`045b5000    0x0000c000    0x49f85aae    29-Apr-09 4:48:30 μμ
How to find and update drivers? Read here Best way to update drivers for free?


Finish with the above steps and post back with any results.
My System SpecsSystem Spec
27 Oct 2011   #3

64 bit windows 7 home premium
 
 
Update on BSOD

Sorry for the delay in responding. After spending many hours trying to update drivers etc I finally gave up and did a complete reload of Windows 7 updating with service packs etc before reloading other software and programs. Currently the laptop is working fine with no BSOD and shuts down OK. I therefore assume something was corrupt in the operating system, but do not know what or why. I haven't put AVG back on and am relying currently on Windows security. Are there known problems between AVG and Windows 7?
My System SpecsSystem Spec
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27 Oct 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Yes they are,stay with Microsoft security essentials.

Good news!


Thanks for posting back,you help us to help!
My System SpecsSystem Spec
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 BSOD on shutdown or restart, error 0x000009




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