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Windows 7: BlueScreen windows has recovered fro unexpected shutdown

22 Oct 2011   #11
handsome784

windows 7
 
 

I have 2 video cards ati 4800 and 5450. If I uninstall the current software will my monitors then not work after that. The ati website says I have the most recent drivers installed


My System SpecsSystem Spec
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22 Oct 2011   #12
panais

Windows 7 Ultimate 64bit SP1
 
 

You didnt updated your software\drivers,please do using the method i advice here #4 (permalink



And also follow this step to clean reinstall ati graphic software\driver #8 (permalink)
My System SpecsSystem Spec
22 Oct 2011   #13
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

You don't need Uniblue Driver Scanner. Driver updaters should never be used for Windows 7. They usually tend to causes instability.

Panais is correct, your AMD Display driver is outdated, it is indeed the cause of your BSODs. It is strongly recommended that you update to the latest version(v11.9)
http://sites.amd.com/us/game/downloa...n_win7-64.aspx

Code:
atikmdag.sys        fffff880`04a1f000    fffff880`0518d000    0x0076e000    0x4c58c4bc    04/08/2010 05:39:08                
atikmpag.sys        fffff880`04173000    fffff880`041ba000    0x00047000    0x4c58bf41    04/08/2010 05:15:45
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80062aca10, Physical Device Object of the stack
Arg3: fffff8000492d518, Functional Device Object of the stack
Arg4: fffffa800be6a750, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800be6a750

DEVICE_OBJECT: fffffa8007ab5040

DRIVER_OBJECT: fffffa8007a72550

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c58bf41

MODULE_NAME: atikmpag

FAULTING_MODULE: fffff88004173000 atikmpag

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003348cd2 to fffff800032dac40

STACK_TEXT:  
fffff800`0492d4c8 fffff800`03348cd2 : 00000000`0000009f 00000000`00000003 fffffa80`062aca10 fffff800`0492d518 : nt!KeBugCheckEx
fffff800`0492d4d0 fffff800`032e65fc : fffff800`0492d600 fffff800`0492d600 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`0492d570 fffff800`032e6496 : fffff800`03477f50 00000000`0031175b 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`0492d5e0 fffff800`032e637e : 00000074`db29a5fd fffff800`0492dc58 00000000`0031175b fffff800`03453de8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`0492dc30 fffff800`032e6167 : 0000001e`6d435ec2 0000001e`0031175b 0000001e`6d435e5c 00000000`0000005b : nt!KiTimerExpiration+0x1be
fffff800`0492dcd0 fffff800`032d296a : fffff800`03450e80 fffff800`0345ecc0 00000000`00000002 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`0492dd80 00000000`00000000 : fffff800`0492e000 fffff800`04928000 fffff800`0492dd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x9F_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

22 Oct 2011   #14
handsome784

windows 7
 
 

thank you all for your help. It is much appreciated. I have done as instructed and I will let you know how it works out. I never mentioned that I have this set up as dual boot with 2 different drives, one win 7 and the other xp pro. I also am using with 3 monitors only through xp and one on win 7
My System SpecsSystem Spec
23 Oct 2011   #15
handsome784

windows 7
 
 

Ran the heath report again... still doesn't look good
My System SpecsSystem Spec
23 Oct 2011   #16
handsome784

windows 7
 
 

here is the other part
My System SpecsSystem Spec
24 Oct 2011   #17
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

The cause is your Graphics driver

Note that TDR116 is also caused by hardware defects such as a RAM problem
Do a RAM Test
RAM - Test with Memtest86+

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Are you overclocking anything?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80090b94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002eaeba8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7ba8
fffff880`02eaeba8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023649c8 fffff880`054a5000 : 00000000`00000116 fffffa80`090b94e0 fffff880`02eaeba8 00000000`00000000 : nt!KeBugCheckEx
fffff880`023649d0 fffff880`054a4d0a : fffff880`02eaeba8 fffffa80`090b94e0 fffffa80`083fdc00 fffffa80`07379410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02364a10 fffff880`0554bf07 : fffffa80`090b94e0 00000000`00000000 fffffa80`083fdc00 fffffa80`07379410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02364a40 fffff880`05575b75 : 00000000`ffffffff 00000000`002c7c49 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02364b20 fffff880`055742bb : 00000000`00000102 00000000`00000001 00000000`002c7c49 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02364b50 fffff880`055472c6 : ffffffff`ff676980 fffffa80`07379410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02364bf0 fffff880`05573e7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`08173c68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02364d00 fffff800`0356ffee : 00000000`053dfbec fffffa80`0737c720 fffffa80`0550e040 fffffa80`0737c720 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02364d40 fffff800`032c65e6 : fffff800`0344ae80 fffffa80`0737c720 fffff800`03458cc0 fffff880`01223384 : nt!PspSystemThreadStartup+0x5a
fffff880`02364d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7ba8
fffff880`02eaeba8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7ba8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e68f2d9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Oct 2011   #18
handsome784

windows 7
 
 

No I am not overclocking. The two video card are ati HD4800 and HD5450. The system has worked fine up until about 4 weeks ago
My System SpecsSystem Spec
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 BlueScreen windows has recovered fro unexpected shutdown




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