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Windows 7: BSOD playing EvE Online, Kernel ID 41

13 Oct 2011   #1
DavidWithBsod

Windows 7 Professional x64
 
 
BSOD playing EvE Online, Kernel ID 41

Hello!

I'm not an expert and that's why I'm turning to you on SevenForums. I've been reading several threads, guides, etc. without any success at all, so now I'm writing my own thread here.

I'm running Windows 7 Professional x64. The hardware is about 2.5 years old and the OS installation 1 year. The OS is retail and have been struggling since day one.
  • Problem with installing all updates from scratch.
  • Huge problem to complete the sp1 installation.
  • Update all drivers.
I used Windows XP Professional 32bit before my current OS. All hardware is supporting Windows 7.

To the problem: When I play games, that require some more RAM usage, my computer almost always get BSOD. The games I'm playing are heavily dependent on my internet connection. (EvE Online, Minecraft Multiplayer mode, League of Legends)
Another problem is that when I shut down my computer it will automatically restart itself after 3 seconds of power off. The problem have persisted when I tried to go back to Windows XP Professional 32bit. I've got used to it and I usually shut it of by pressing and holding the Power button for some seconds. It can be a hint.

I think that my BSODs' are caused by the Graphic Card, mainly because of some statements in the minidump files I have and also the struggling I had when updating the drivers.

Minidump file:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000001f, The subtype of the bugcheck:
Arg2: fffff8a00d009ca0
Arg3: 0000000000000000
Arg4: 0000000000e74d66

Debugging Details:
------------------


BUGCHECK_STR: 0x10e_1f

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002aa14a9 to fffff880043309c2

STACK_TEXT:
fffff800`04050c98 fffff800`02aa14a9 : 00000000`0022c408 fffffa80`04f339d8 fffff800`02c1bcc0 00000000`00000001 : 0xfffff880`043309c2
fffff800`04050ca0 fffff800`02a8f93c : fffff800`02c0de80 fffff800`00000000 00000000`00000000 fffff880`044f1588 : nt!PoIdle+0x52a
fffff800`04050d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!PoIdle+52a
fffff800`02aa14a9 0fba25570e18000f bt dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02c22308)],0Fh

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!PoIdle+52a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3

FAILURE_BUCKET_ID: X64_0x10e_1f_nt!PoIdle+52a

BUCKET_ID: X64_0x10e_1f_nt!PoIdle+52a

Followup: MachineOwner



I also have DxDiag.txt file, but it is too long to be fitted here. So if someone is interested, could you please tell me any viable site where I can place it?
I've checked my DxDiag and seen weird things when it comes to "Maindriver".
It states several .dll files, i.e. aticfx64.dll,aticfx64.dll,aticfx64.c

On other computers there are usually only one maindriver, so I have no clue what that can be. As I stated, I'm far from an expert, so please tell me if something is missing and I'll inform you.

Thanks for reading and hopefully helping me (problem for 1 year now).


My System SpecsSystem Spec
13 Oct 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi DavidWithBsod welcome to SF

Please follow these simple steps and upload here the crash\bsod folders.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
13 Oct 2011   #3
DavidWithBsod

Windows 7 Professional x64
 
 

Sorry for my quick post, thanks for enlighten me. (N.B. My OS is in Swedish, so the HTML part may be hard to read unless you have an english template. Tell me and I'll translate it.)

Specs:
- x64
- original installed OS
- full retail version

- System hardware: 2.5 years
- OS installation: 1 year (Yes I have reinstalled the OS about 3 times)
My System SpecsSystem Spec
14 Oct 2011   #4
yowanvista

Windows 8.1 Pro x64
 
 

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

Causes: Bad Video Memory, malfunctioning Display Drivers
Update your driver
http://support.amd.com/us/gpudownload/Pages/index.aspx

Update the Marvell Gigabit Controller driver
www.marvell.com/support.html
Code:
yk62x64.sys        fffff880`04a00000    fffff880`04a65000    0x00065000    0x4ac07193    28/09/2009 12:19:31
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000001f, The subtype of the bugcheck:
Arg2: fffff8a00d009ca0
Arg3: 0000000000000000
Arg4: 0000000000e74d66

Debugging Details:
------------------


BUGCHECK_STR:  0x10e_1f

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002aa14a9 to fffff880043309c2

STACK_TEXT:  
fffff800`04050c98 fffff800`02aa14a9 : 00000000`0022c408 fffffa80`04f339d8 fffff800`02c1bcc0 00000000`00000001 : 0xfffff880`043309c2
fffff800`04050ca0 fffff800`02a8f93c : fffff800`02c0de80 fffff800`00000000 00000000`00000000 fffff880`044f1588 : nt!PoIdle+0x52a
fffff800`04050d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PoIdle+52a
fffff800`02aa14a9 0fba25570e18000f bt      dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02c22308)],0Fh

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PoIdle+52a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0x10e_1f_nt!PoIdle+52a

BUCKET_ID:  X64_0x10e_1f_nt!PoIdle+52a

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Oct 2011   #5
DavidWithBsod

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by yowanvista View Post
VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

Causes: Bad Video Memory, malfunctioning Display Drivers
Update your driver
AMD Graphics Drivers & Software

Update the Marvell Gigabit Controller driver
Marvell - Support
Code:
yk62x64.sys        fffff880`04a00000    fffff880`04a65000    0x00065000    0x4ac07193    28/09/2009 12:19:31
Thanks for the support, I'll be doing that.
My System SpecsSystem Spec
14 Oct 2011   #6
DavidWithBsod

Windows 7 Professional x64
 
 

Sorry but I'm still encounter BSODs' when I play certain games.

Last one had following code:
dxgmms1.sys
0x00000050
My System SpecsSystem Spec
15 Oct 2011   #7
yowanvista

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by DavidWithBsod View Post
Sorry but I'm still encounter BSODs' when I play certain games.

Last one had following code:
dxgmms1.sys
0x00000050
dxgmms1.sys is a DirectX module which is part of your graphics driver
Possible causes of this crash are bad RAM/Graphics card
Test your RAM
RAM - Test with Memtest86+
My System SpecsSystem Spec
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 BSOD playing EvE Online, Kernel ID 41




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