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Windows 7: BSOD 000003b System Service Exception

16 Oct 2011   #11
usmcrod1

Windows 7 Home Premium x64
 
 
Memtest and sfc/scannow completed

Ran scannow three times and had zero problems found.

Started the Memtest and then left for about 4 and half hours.

Came back, laptop was off.

Does the Memtest shut down the computer when complete?

Where would the results of the test be stored?

Rod


My System SpecsSystem Spec
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17 Oct 2011   #12
usmcrod1

Windows 7 Home Premium x64
 
 

Uploaded some diagnostic programs from CPUID yesterday. Also used the laptop last night to watch a movie. No problems. Have restarted it and letting it sit on my desk until the first BSOD appears, then I'll try running the Memtest again.

I have also removed the battery and am running it off direct power.

Have four messages from the Action Center, two of them having to do with my Norton 360 being out of date which I knew. I'm not connected to the internet with it at the moment. The other two issues are maintenance issues: one is regarding setting up a backup and the other is "Address a problem with FFmpeg" which I don't have anymore. Need a good driver cleaner, yes?

The CPUID programs seem to be informative. Just need to understand what I'm looking at since there is so much data.

So far, no BSOD's (30 min). Will start the Memtest though.

Cheers,

Rod
My System SpecsSystem Spec
18 Oct 2011   #13
usmcrod1

Windows 7 Home Premium x64
 
 

Have run "MemTestx86" overnight and am on the 7th pass or maybe there has already been seven passes (under Pass it says "7") and no errors are shown.

Ran the laptop all day yesterday, until the evening. I had been working with some audio in Adobe Audition on and off all day. Did everything I wanted to do with it. Decided I would start a few file and whammo: BSOD. That's when I restarted with MemTest. Memory is fine. Zero errors. Scannow returns no results. I believe it's some sort of software incompatibility somewhere...just no clue where. Haven't uninstalled iTunes yet but will probably attempt to do so today once the backup is complete.

Would a full reinstallation of Win7 be warranted? I'd like to avoid buying a new laptop although I am hungry for a Mac for my audio editing.
My System SpecsSystem Spec
.

18 Oct 2011   #14
usmcrod1

Windows 7 Home Premium x64
 
 

Sonofamotherlessgoat.... restarted following MemTest and had a BSOD within the first minute.

Macbook Pro, here I come.
My System SpecsSystem Spec
18 Oct 2011   #15
panais

Windows 7 Ultimate 64bit SP1
 
 

Download and install Speccy - Standard



Take a snip\screenshot of the summary and upload it here.
My System SpecsSystem Spec
18 Oct 2011   #16
usmcrod1

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by panais View Post
Download and install Speccy - Standard



Take a snip\screenshot of the summary and upload it here.

Please see attached. Laptop has been running most of the day but with a few BSOD's. I did update the BIOS from F14 to F21 today, as an FYI.

Thanks much, again.

Rod
My System SpecsSystem Spec
19 Oct 2011   #17
usmcrod1

Windows 7 Home Premium x64
 
 

Used laptop for editing some audio this morning; no problems. Took a small thumb drive and inserted it in to one of the USB hubs and instant BSOD.

Restarted with that thumb drive in and got a "disk read error". Just remembered that when I set up the MemTest I had the BIOS start with the flashdrive... will go change that.

Got back in to Windows, had already inserted the thumb drive during bootup but after an acceptable amount of time, and moved one song to the drive. While moving another I got a BSOD.

Could the port be causing part of the problem? The laptop has 3 USB ports. This one I was using is the primary that I use.

Photo of USB Controller section of Device Manager is attached. For a long time now it has shown this many items. Bear in mind that I do use my laptop for audio recording with a PreSonus interface and also with a Zoom R16, but that has been for several months now.

Just fishing for suggestions.

Thanks much,

Rod
My System SpecsSystem Spec
19 Oct 2011   #18
panais

Windows 7 Ultimate 64bit SP1
 
 

Rerun http://www.sevenforums.com/crashes-d...tructions.html

And upload the new crash\bsod files.
My System SpecsSystem Spec
19 Oct 2011   #19
usmcrod1

Windows 7 Home Premium x64
 
 
Latest dump files uploaded

Quote   Quote: Originally Posted by panais View Post
Rerun http://www.sevenforums.com/crashes-d...tructions.html

And upload the new crash\bsod files.
I did manage to find two drivers that were outdated and have updated them but most of what I found at HP's website were older than what was on my system.

Your help has been and continues to be greatly appreciated. Sorry to have been so persistent, but I'm not at home (US) at the moment and have another week to go before I leave Nigeria and through your help I hope I 1) can fix this and 2) learn how to do this for myself, or at the very least just learn something.

Cheers,

Rod
My System SpecsSystem Spec
21 Oct 2011   #20
usmcrod1

Windows 7 Home Premium x64
 
 

Well, it's been two days now and no BSOD. I haven't tried to intentionally initiate one (by using measures I have documented previously: insert USB based device or try to hang up a program). I'm anticipating it will return.

I did update a couple of drivers though and maybe that helped. I have an HP and used drivers found at their support page. I then checked in my Device Manager after starting the installation of each zip file (driver) and compared the one in the zip file to what I found in DM to see if I could determine which was newer.

Hopefully this helped and helps anybody who has had similar problems and have read this far.

Rod
My System SpecsSystem Spec
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 BSOD 000003b System Service Exception




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