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Windows 7: Random BSOD on new HP laptop

15 Oct 2011   #1
alvinthen

Windows 7 Home Premium 64bit
 
 
Random BSOD on new HP laptop

Hi, I'm having random BSOD on my one-month-old HP Pavilion DV4 3106tx laptop.
I've attached my dumps according to the posting instruction

OS - Windows 7 64 bit OEM
One month old hardware & OS

Thank you very much for your help.

Alvin


My System SpecsSystem Spec
.
15 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alvinthen View Post
Hi, I'm having random BSOD on my one-month-old HP Pavilion DV4 3106tx laptop.
I've attached my dumps according to the posting instruction

OS - Windows 7 64 bit OEM
One month old hardware & OS

Thank you very much for your help.

Alvin

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
15 Oct 2011   #3
alvinthen

Windows 7 Home Premium 64bit
 
 

Hi, thanks for replying.

I have passed the memtest.

Currently using my system with driver verifier enabled.
Encountered 3 BSOD, but unsure of what causes it yet.
However, one of it mentioned about btmhid.sys, and I did a driver update for my bluetooth adapter, will see how for now.
By the way, is it normal for the system to lag when driver verifier is enabled?

I attached here with the minidumps after driver verifier is enabled.

Thanks again.
My System SpecsSystem Spec
.

15 Oct 2011   #4
alvinthen

Windows 7 Home Premium 64bit
 
 

Update:
I found it occuring when I turned off my wifi+bluetooth through the shortcut key on my laptop.
Any insights?

Thanks
My System SpecsSystem Spec
15 Oct 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alvinthen View Post
Hi, thanks for replying.

I have passed the memtest.

Currently using my system with driver verifier enabled.
Encountered 3 BSOD, but unsure of what causes it yet.
However, one of it mentioned about btmhid.sys, and I did a driver update for my bluetooth adapter, will see how for now.
By the way, is it normal for the system to lag when driver verifier is enabled?

I attached here with the minidumps after driver verifier is enabled.

Thanks again.
It is normal to lag
My System SpecsSystem Spec
15 Oct 2011   #6
alvinthen

Windows 7 Home Premium 64bit
 
 

Any insight for what's causing these? Or should I just send back to HP for warranty?
My System SpecsSystem Spec
15 Oct 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alvinthen View Post
Any insight for what's causing these? Or should I just send back to HP for warranty?
Up to you. You paid for the warranty and I would make them fix it to my satisfaction but sometimes that takes forever.
My System SpecsSystem Spec
15 Oct 2011   #8
alvinthen

Windows 7 Home Premium 64bit
 
 

Ever since I turned off my WiFi+Bluetooth adapter, no BSOD occured yet.
But when I turned it on and connect with a bluetooth mouse, then I turned it off again, BSOD immediately occured.
Any idea what's causing these?
I have a ralink motorola bc8 bluetooth 3.0+hs adapter, driver version 3.0.2.298
and Ralink RT5390 802.11b/g/n WiFi Adapter, driver version 3.1.13.1
My System SpecsSystem Spec
15 Oct 2011   #9
alvinthen

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by alvinthen View Post
Any insight for what's causing these? Or should I just send back to HP for warranty?
Up to you. You paid for the warranty and I would make them fix it to my satisfaction but sometimes that takes forever.
I agree with this, that's why I'm fixing this myself first.
My System SpecsSystem Spec
16 Oct 2011   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alvinthen View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by alvinthen View Post
Any insight for what's causing these? Or should I just send back to HP for warranty?
Up to you. You paid for the warranty and I would make them fix it to my satisfaction but sometimes that takes forever.
I agree with this, that's why I'm fixing this myself first.
Happy to help then.
My System SpecsSystem Spec
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