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#1
BSOD! Please help? Files included & posted according to instructions.
Is Windows 7...
- 64x
- Windows 7 Home Premium 64bit is the Original Installed OS
- OEM
- 4/12/10 = system & OS age
- Did a System Recovery & Reinstalled once about 9-10 months ago
I was watching a show on Hulu 2 nights ago, and out of nowhere it crashed & came back with a BlueScreen Error message ( details listed below ). I also had problems connecting to my internet that day. I recently ( around 2 weeks ago ) upgraded from Norton Internet Security 2011 to Norton 360. I know how busy you all are, and I greatly appreciate any & all help.
System Manufacturer/Model # = Hewlett-Packard Company/p6520f
OS = Windows 7 Home Premium 64bit
CPU = AMD Athlon(tm) II X4 635 Processor, 2900 Mhz
Motherboard = American Megatrends Inc. 6.03, 4/12/2010
Memory = 6 GB
Graphics Card = ATI Radeon HD 4200 ? Sooo sorry if not right! I looked it up as best as I could...
Soundcard = Realtek High Definition Audio
Monitors/Displays = 40" Proscan, ATI Radeon HD 4200
Screen Resolution = 1920 x 1080
Hard Drives = 1TB, Generic- Compact Flash USB Device, Generic- MS/MS-Pro USB Device, Generic- SD/MMC USB Device, Generic- SM/xD-Picture USB Device, WDC WD10EADS 65M2B1 SCSI Disk Device
Windows has recovered from an unexpected shutdown
Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information about the problem:
BCCode: 116
BCP1: FFFFFA800C69A010
BCP2: FFFFF880045C85A4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C\Windows\Minidump\101411-36161-01.dmp
C\Users\misty\AppData\Local\Temp\WER-91104-0.sysdata.xml
Last edited by xx8pokergirl1xx; 17 Oct 2011 at 11:18. Reason: additional information about my problem that I forgot to list originally