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Windows 7: BSOD! Please help? Files included & posted according to instructions.

16 Oct 2011   #1
xx8pokergirl1xx

Windows 7 Home Premium 64bit
 
 
BSOD! Please help? Files included & posted according to instructions.

Is Windows 7...
- 64x
- Windows 7 Home Premium 64bit is the Original Installed OS
- OEM
- 4/12/10 = system & OS age
- Did a System Recovery & Reinstalled once about 9-10 months ago


I was watching a show on Hulu 2 nights ago, and out of nowhere it crashed & came back with a BlueScreen Error message ( details listed below ). I also had problems connecting to my internet that day. I recently ( around 2 weeks ago ) upgraded from Norton Internet Security 2011 to Norton 360. I know how busy you all are, and I greatly appreciate any & all help.


System Manufacturer/Model # = Hewlett-Packard Company/p6520f
OS = Windows 7 Home Premium 64bit
CPU = AMD Athlon(tm) II X4 635 Processor, 2900 Mhz
Motherboard = American Megatrends Inc. 6.03, 4/12/2010
Memory = 6 GB
Graphics Card = ATI Radeon HD 4200 ? Sooo sorry if not right! I looked it up as best as I could...
Soundcard = Realtek High Definition Audio
Monitors/Displays = 40" Proscan, ATI Radeon HD 4200
Screen Resolution = 1920 x 1080
Hard Drives = 1TB, Generic- Compact Flash USB Device, Generic- MS/MS-Pro USB Device, Generic- SD/MMC USB Device, Generic- SM/xD-Picture USB Device, WDC WD10EADS 65M2B1 SCSI Disk Device


Windows has recovered from an unexpected shutdown
Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional Information about the problem:
BCCode: 116
BCP1: FFFFFA800C69A010
BCP2: FFFFF880045C85A4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C\Windows\Minidump\101411-36161-01.dmp
C\Users\misty\AppData\Local\Temp\WER-91104-0.sysdata.xml


My System SpecsSystem Spec
.
17 Oct 2011   #2
xx8pokergirl1xx

Windows 7 Home Premium 64bit
 
 

I just got this message from problem reporting b/c the action center told me to troubleshoot unknown problems?!? Please help!
Read our privacy statement online
Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20111014-1943.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
My System SpecsSystem Spec
17 Oct 2011   #3
xx8pokergirl1xx

Windows 7 Home Premium 64bit
 
 

It says They don't know the cause of this problem. I have attached a screenshot of the details of this problem. I don't know if it is related to my BlueScreen message. I neeeeed help please! Attachment 179637
My System SpecsSystem Spec
.

17 Oct 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

The cause is your Graphics driver, it is outdated
Update it ATI Radeon

Note that TDR116 is also caused by hardware defects such as a RAM problem
Do a RAM Test
RAM - Test with Memtest86+
Code:
atikmdag.sys        fffff880`0589d000    fffff880`05f68000    0x006cb000    0x4bea0705    12/05/2010 05:40:21                
atikmpag.sys        fffff880`045c2000    fffff300`045fd000    0xfffffa800003b000    0x4bea0343    12/05/2010 05:24:19
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yowan\Desktop\101411-36161-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c16000 PsLoadedModuleList = 0xfffff800`02e5b670
Debug session time: Sat Oct 15 04:43:53.693 2011 (GMT+4)
System Uptime: 0 days 12:19:39.363
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c69a010, fffff880045c85a4, ffffffffc0000001, 3}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+65a4 )


VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c69a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880045c85a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+65a4
fffff880`045c85a4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06be7a18 fffff880`04671000 : 00000000`00000116 fffffa80`0c69a010 fffff880`045c85a4 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`06be7a20 fffff880`04644569 : fffff880`045c85a4 fffffa80`08aea000 00000000`00000000 fffffa80`08ae9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06be7a60 fffff880`04670dad : fffffa80`0c69a010 fffffa80`0c69a010 fffffa80`0c69a010 fffffa80`08ae9010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`06be7aa0 fffff880`04717f07 : fffffa80`0c69a010 00000000`00000000 fffffa80`0a945ab0 fffffa80`08ae9010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`06be7ad0 fffff880`04745d5a : fffffa80`ffffffff 00000000`002b6474 fffff880`06be7c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06be7bb0 fffff880`0471329e : fffffa80`08ae9010 ffffffff`feced300 fffffa80`0a945ab0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06be7bf0 fffff880`0473fe7a : 00000000`00000000 fffffa80`0ab30bb0 00000000`00000080 fffffa80`08ae9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`06be7d00 fffff800`02f2dfee : 00000000`28f12f01 fffffa80`08af0060 fffffa80`04ee99e0 fffffa80`08af0060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06be7d40 fffff800`02c845e6 : fffff800`02e08e80 fffffa80`08af0060 fffff800`02e16cc0 78302c35`34323778 : nt!PspSystemThreadStartup+0x5a
fffff880`06be7d80 00000000`00000000 : fffff880`06be8000 fffff880`06be2000 fffff880`06be72a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+65a4
fffff880`045c85a4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+65a4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bea0343

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Oct 2011   #5
xx8pokergirl1xx

Windows 7 Home Premium 64bit
 
 

Thank you very much for your help yowanvista. I truly appreciate it!
My System SpecsSystem Spec
23 Oct 2011   #6
xx8pokergirl1xx

Windows 7 Home Premium 64bit
 
 

It started crashing again as soon as I downloaded & tried to install the new drivers. I did a full system recovery, so my computer is back to new again. Your help was greatly appreciated no matter what yowanvista. Thank you again.
My System SpecsSystem Spec
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 BSOD! Please help? Files included & posted according to instructions.




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