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Windows 7: BSOD 0x000001e

16 Oct 2011   #1

Windows 7 Home Premium 64bit
BSOD 0x000001e

I decided to download Steam, and Team Fortress 2. ~10 minutes in to playing it, my computer totally freezes. I get the BSOD and a Stop: 0x00001e. Sometimes when I start my computer up again, I get a Stop: 0x000007e. Comp. I have no idea how to look at the DMP files (can't zip it?). I don't have any anti-viruses installed. Any help?

My System SpecsSystem Spec

16 Oct 2011   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by Unlimited View Post
I decided to download Steam, and Team Fortress 2. ~10 minutes in to playing it, my computer totally freezes. I get the BSOD and a Stop: 0x00001e. Sometimes when I start my computer up again, I get a Stop: 0x000007e. Comp. I have no idea how to look at the DMP files (can't zip it?). I don't have any anti-viruses installed. Any help?

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

My System SpecsSystem Spec
16 Oct 2011   #3

Windows 7 Home Premium 64bit

DMP files.
That's the download. I think I did it right.

DMP file from when I didn't own the computer.

DMP file from yesterday, which is the earliest to when it all started. (one from the date when it it actually happened for the first time isn't there.
My System SpecsSystem Spec

17 Oct 2011   #4

Win 7 Ultimate 64-bit. SP1.

Hello Unlimited

These were caused by a memory exception.
Please run these two tests to verify your memory and find which driver is causing the problem.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+

2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec

 BSOD 0x000001e

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