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Windows 7: (Not random) freezing on ASUS G51Jx w/ Windows Home Premium 64-bit

17 Oct 2011   #1
Igor ed

Windows 7 Home Premium 64bit
 
 
(Not random) freezing on ASUS G51Jx w/ Windows Home Premium 64-bit

Hey, first post here.

So, last night a friend of mine invited me to play this little browser game called Gartic (which I've already played many times here) and when I opened the game my computer simply froze. The music turned into a strange noise (like it was repeating the last bit I heard), mouse didn't move and the keyboard had no response (ctrl+alt+del did nothing, even the caps lock light wouldn't turn on). I forced shutdown and tried again (this time on Firefox, the other time I used Chrome), same thing.

At the time I thought it was something between my computer and this specific game, so I didn't care. But today I opened the ultraISO and the same thing happened.

Since in safe mode everything runs nice and it only happens with these specific applications, I think I can rule out hardware problems (or maybe not?), but I still wasn't able to find the problem.

I read 10+ topics of freezing problems only in this forum and, from what I've seen, all of them are random freezing and related to drivers or hardware.

As I wrote the topic I ran a system restore (unfortunately the oldest restore point was from yesterday) that didn't make any difference.

I already updated drivers and BIOS.

Of course, an obvious choice would be just not use ultraISO nor play Gartic anymore, but I'd like to know what's happening with my computer and I'm afraid it could happen with some other more important application.

If there's anything else needed, just tell me and I'll try to provide the info.

If anyone can help I would highly appreciate. Thanks in advance!


My System SpecsSystem Spec
.

18 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Igor ed View Post
Hey, first post here.

So, last night a friend of mine invited me to play this little browser game called Gartic (which I've already played many times here) and when I opened the game my computer simply froze. The music turned into a strange noise (like it was repeating the last bit I heard), mouse didn't move and the keyboard had no response (ctrl+alt+del did nothing, even the caps lock light wouldn't turn on). I forced shutdown and tried again (this time on Firefox, the other time I used Chrome), same thing.

At the time I thought it was something between my computer and this specific game, so I didn't care. But today I opened the ultraISO and the same thing happened.

Since in safe mode everything runs nice and it only happens with these specific applications, I think I can rule out hardware problems (or maybe not?), but I still wasn't able to find the problem.

I read 10+ topics of freezing problems only in this forum and, from what I've seen, all of them are random freezing and related to drivers or hardware.

As I wrote the topic I ran a system restore (unfortunately the oldest restore point was from yesterday) that didn't make any difference.

I already updated drivers and BIOS.

Of course, an obvious choice would be just not use ultraISO nor play Gartic anymore, but I'd like to know what's happening with my computer and I'm afraid it could happen with some other more important application.

If there's anything else needed, just tell me and I'll try to provide the info.

If anyone can help I would highly appreciate. Thanks in advance!


Greetings IE


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.


My System SpecsSystem Spec
18 Oct 2011   #3
Igor ed

Windows 7 Home Premium 64bit
 
 

Hi zigzag, thanks for the response

Oh yeah, I forgot to mention it. I already looked at the Event viewer, I made the computer freeze so I can relate the errors with the crash, but nothing showed up. Only the events 41 and 6008, which just says that the computer crashed.

Also there was a lot of these errors:
Error 16/10/2011 22:18:14 Igor Microsoft Antimalware 3002 None

I don't think they're related to the problem, but that's strange. I searched fo Microsoft Antimalware errors and there's 30 of them. :S
My System SpecsSystem Spec
.


21 Oct 2011   #4
Igor ed

Windows 7 Home Premium 64bit
 
 

OK, just found out that Steam makes it crash too. Now this thing is serious. :S
My System SpecsSystem Spec
22 Oct 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Igor ed View Post
OK, just found out that Steam makes it crash too. Now this thing is serious. :S

Ok let start running some test


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
22 Oct 2011   #6
Igor ed

Windows 7 Home Premium 64bit
 
 

Good news.

When the problem happened with Steam, which is far more known than the other 2 softwares, Google helped and I found this thread at the ASUSTeK forum. It appears to be a driver problem, but even with the latest drivers (according to ASUS website) it still crashes.

So, the solution's pretty simple after all. Just go to playback devices, select the device used, go to properties, Sound Blaster tab and check "disable all enhancements" and everything's back to normal.

That's a really strange problem and I have no idea why it happens. If anyone could explain it would be great.

Thank you very much for the assistance, zigzag3143, and I hope that this thread might help someone in the future.
My System SpecsSystem Spec
22 Oct 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Igor ed View Post
Good news.

When the problem happened with Steam, which is far more known than the other 2 softwares, Google helped and I found this thread at the ASUSTeK forum. It appears to be a driver problem, but even with the latest drivers (according to ASUS website) it still crashes.

So, the solution's pretty simple after all. Just go to playback devices, select the device used, go to properties, Sound Blaster tab and check "disable all enhancements" and everything's back to normal.

That's a really strange problem and I have no idea why it happens. If anyone could explain it would be great.

Thank you very much for the assistance, zigzag3143, and I hope that this thread might help someone in the future.

My pleasure and good luck
My System SpecsSystem Spec
Reply

 (Not random) freezing on ASUS G51Jx w/ Windows Home Premium 64-bit




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