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Windows 7: Random BSODs


17 Oct 2011   #1

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 
Random BSODs

Hello all,

A friend of mine is having BSODs randomly (well so he says) and he has asked me to take a look for him. He would have posted here himself, but he hasn't got any internet connection at the moment.

I think it's hardware, but hey, what do I know Could someone take a look please?

Sorry it's not been done with the JCGriff tool, but he gave me these on a flash drive today so I thought we could just work with them and get him to do that if we need to.

Thanks in advance,

Tom

My System SpecsSystem Spec
.

18 Oct 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hello all,

A friend of mine is having BSODs randomly (well so he says) and he has asked me to take a look for him. He would have posted here himself, but he hasn't got any internet connection at the moment.

I think it's hardware, but hey, what do I know Could someone take a look please?

Sorry it's not been done with the JCGriff tool, but he gave me these on a flash drive today so I thought we could just work with them and get him to do that if we need to.

Thanks in advance,

Tom
Tom Sorry about the delay


A critical process was abruptly terminated. Perhaps ram, or a driver. Please run these two tests to find out which


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

Old drivers needing updating

Code:
OA002Afx.sys    6/8/2007 4:00:36 AM        fffff880`06065000    fffff880`06098f80    0x00033f80    0x46690ca4                        
vhidmini.sys    9/28/2007 1:21:57 PM        fffff880`05df9000    fffff880`05dfc680    0x00003680    0x46fd3835                        
OA002Ufd.sys    6/3/2008 5:30:37 AM        fffff880`06600000    fffff880`066293a0    0x000293a0    0x48450f3d                        
OA002Vid.sys    8/1/2008 5:34:52 AM        fffff880`069a2000    fffff880`069ecd80    0x0004ad80    0x4892d8bc
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
19 Oct 2011   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by tom982 View Post
Hello all,

A friend of mine is having BSODs randomly (well so he says) and he has asked me to take a look for him. He would have posted here himself, but he hasn't got any internet connection at the moment.

I think it's hardware, but hey, what do I know Could someone take a look please?

Sorry it's not been done with the JCGriff tool, but he gave me these on a flash drive today so I thought we could just work with them and get him to do that if we need to.

Thanks in advance,

Tom
Tom Sorry about the delay


A critical process was abruptly terminated. Perhaps ram, or a driver. Please run these two tests to find out which


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

Old drivers needing updating

Code:
OA002Afx.sys    6/8/2007 4:00:36 AM        fffff880`06065000    fffff880`06098f80    0x00033f80    0x46690ca4                        
vhidmini.sys    9/28/2007 1:21:57 PM        fffff880`05df9000    fffff880`05dfc680    0x00003680    0x46fd3835                        
OA002Ufd.sys    6/3/2008 5:30:37 AM        fffff880`06600000    fffff880`066293a0    0x000293a0    0x48450f3d                        
OA002Vid.sys    8/1/2008 5:34:52 AM        fffff880`069a2000    fffff880`069ecd80    0x0004ad80    0x4892d8bc
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
Hi Ken,

The wait isn't a problem at all - one day is pretty impressive actually! Besides it was well worth waiting for

I have printed out this post and the tutorials for him to take a look at and I'll give them to him tomorrow.

I looked up the drivers for him and 3 of the 4 are for a Creative webcam and the other one is for a bluetooth module. I'll find out what the manufacturer and model name/number for these and I'll download the drivers and give them to him with the tutorials tomorrow He's running Memtest right now.

Will keep you updated!

Thanks again,

Tom
My System SpecsSystem Spec
.


19 Oct 2011   #4

Win 8 Release candidate 8400
 
 

My pleasure Tom and Yell if you need help.
My System SpecsSystem Spec
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