computer keeps on freezing

S

sdraza1

New member
I read the help and ran a file of event viewer and found two errors which I am posting as attachment. thanks for the help
 

My Computer

Computer Manufacturer/Model Number
Desktop
OS
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium 4 519K Prescott 90nm Technology
Motherboard
Intel Corporation D915GAG 66 °C
Memory
1.00 GB Dual-Channel DDR @ 106MHz (2.5-3-3-7)
Graphics Card(s)
SyncMaster(1400x1050@60Hz)Intel(R)82915G/GV/910GLExpressChip
Sound Card
High Definition Audio Device / CM18738/C3DX PCI AUDIO DEVICE
Hard Drives
313GB Seagate ST3320613AS ATA Device (SATA)44 °C
If it's any comfort I get those on a fairly regular basis.

Please provide more details re the freezing.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
JMH said:
If it's any comfort I get those on a fairly regular basis.

Please provide more details re the freezing.
Click to expand...
Computer just stops responding. Alt+Ctrl+Del also doesn't work. I have to restart the computer manually from computer on/off button.
 

My Computer

Computer Manufacturer/Model Number
Desktop
OS
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium 4 519K Prescott 90nm Technology
Motherboard
Intel Corporation D915GAG 66 °C
Memory
1.00 GB Dual-Channel DDR @ 106MHz (2.5-3-3-7)
Graphics Card(s)
SyncMaster(1400x1050@60Hz)Intel(R)82915G/GV/910GLExpressChip
Sound Card
High Definition Audio Device / CM18738/C3DX PCI AUDIO DEVICE
Hard Drives
313GB Seagate ST3320613AS ATA Device (SATA)44 °C
There are many reasons why a PC " behaves" this way.
These annoying " gliches" may be caused by an overloaded hard drive, overworked CPU, Malware, running 2 AV 's, unnecessary data, Browser addons or you may have unnecessary programs running in the background etc....

Troubleshooting steps for you to try -

* Go to search, type device manager and look for any yellow warning markers.

* Download SuperAntiSpyware or Malwarebytes, run a full scan after you update.
* Run a full Antivirus scan.

*Type event viewer, in search (by start button) > Windows Logs > Application & System.
Look for RED critical errors that say app hang, app crash, or anything that relates to the problem.
Note the event ID, and the source codes and Google search them.

* Make sure that you are not over heating.

* Make sure PSU is working properly.

* If overclocking, restore to original.

* Try in safe mode; report back if it works properly.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
Historically in Windows the vast majority of screen freezes have been related to graphics driver issues - although win7 and it's driver pool is far better than previous versions it may be worthwhile checking you have the latest drivers for your card/chip.

Another major cause of "freezing" is, Ironically, overheating, you may want to check on your temps inside the case
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ChillBlast - Custom to my design
    OS
    Windows 11 Pro x64 [Latest Release and Release Preview]
    CPU
    Ryzen 9 5950X, 3.8 - 5.2 MHz
    Motherboard
    Asus Prime X570-Pro
    Memory
    64GB [2 x 32GB] DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti
    Sound Card
    On-board SPDIF to 5.1 System + HDMI [5.1 system]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160 @60Hz
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Workstation Case [Matt Black]
    Cooling
    NZXT Kraken X63 280mm CPU Cooler +2x Quiet Case fans
    Keyboard
    Logitech Wireless MX Keys & K400 + others
    Mouse
    Logitech Wireless MX Master 3S
    Internet Speed
    920 MB Down 50 MB Up
    Antivirus
    BitDefender Total Security Pro
    Browser
    Chrome (always run latest Non-Beta)
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    Samsung 10.2" tablet
    Blackview TAB 8 4G Android Tablet c/w Keyboard
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell XPS 17 10750H
    OS
    Windows 11 Pro x64 Latest RP
    CPU
    Intel I7 10750H 5.0GHz
    Motherboard
    Dell XPS
    Memory
    32GB [2x16GB] DDR4 2933 MHz
    Graphics Card(s)
    nVidia GTX1650Ti 4 GB GDDR6
    Sound Card
    Stock [Realtek] 4 Speaker
    Monitor(s) Displays
    17" IPS UHD+ Infinity Edge Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    2TB M2 NVMe, 4TB External + various 500GB & 1TB External NVMe (also have access to spinner HDD from
    PSU
    Stock
    Case
    Stock XPS Aluminium & Carbon Fibre
    Cooling
    Stock - Active Fan Control
    Keyboard
    Backlit + Various Logitech
    Mouse
    Stock Track Pad + Logitech MX Trackball
    Internet Speed
    72 MB Down 18MB Up
    Browser
    Chrome
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    10.2" tablet
    Sony Z3 Android Smartphone
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
    10TB NAS
JMH said:
There are many reasons why a PC " behaves" this way.
These annoying " gliches" may be caused by an overloaded hard drive, overworked CPU, Malware, running 2 AV 's, unnecessary data, Browser addons or you may have unnecessary programs running in the background etc....

Troubleshooting steps for you to try -

* Go to search, type device manager and look for any yellow warning markers.

* Download SuperAntiSpyware or Malwarebytes, run a full scan after you update.
* Run a full Antivirus scan.

*Type event viewer, in search (by start button) > Windows Logs > Application & System.
Look for RED critical errors that say app hang, app crash, or anything that relates to the problem.
Note the event ID, and the source codes and Google search them.

* Make sure that you are not over heating.

* Make sure PSU is working properly.

* If , restore to original.

* Try in safe mode; report back if it works properly.
Click to expand...
I already have Microsoft security essential. Is it OK to download another antivirus(SuperAntiSpyware or Malwarebytes) and run it?
 

My Computer

Computer Manufacturer/Model Number
Desktop
OS
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium 4 519K Prescott 90nm Technology
Motherboard
Intel Corporation D915GAG 66 °C
Memory
1.00 GB Dual-Channel DDR @ 106MHz (2.5-3-3-7)
Graphics Card(s)
SyncMaster(1400x1050@60Hz)Intel(R)82915G/GV/910GLExpressChip
Sound Card
High Definition Audio Device / CM18738/C3DX PCI AUDIO DEVICE
Hard Drives
313GB Seagate ST3320613AS ATA Device (SATA)44 °C
As long as you only use the "extra" ant-virus application in stand-alone mode, it is a very good idea to check a system with more than one application.

The problems only really start if you try to run two applications in active or resident mode.

I run intermittent scans with both Superantispyware and malwarebytes in addition to my main resident AV [Avast]
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ChillBlast - Custom to my design
    OS
    Windows 11 Pro x64 [Latest Release and Release Preview]
    CPU
    Ryzen 9 5950X, 3.8 - 5.2 MHz
    Motherboard
    Asus Prime X570-Pro
    Memory
    64GB [2 x 32GB] DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti
    Sound Card
    On-board SPDIF to 5.1 System + HDMI [5.1 system]
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160 @60Hz
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Workstation Case [Matt Black]
    Cooling
    NZXT Kraken X63 280mm CPU Cooler +2x Quiet Case fans
    Keyboard
    Logitech Wireless MX Keys & K400 + others
    Mouse
    Logitech Wireless MX Master 3S
    Internet Speed
    920 MB Down 50 MB Up
    Antivirus
    BitDefender Total Security Pro
    Browser
    Chrome (always run latest Non-Beta)
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    Samsung 10.2" tablet
    Blackview TAB 8 4G Android Tablet c/w Keyboard
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell XPS 17 10750H
    OS
    Windows 11 Pro x64 Latest RP
    CPU
    Intel I7 10750H 5.0GHz
    Motherboard
    Dell XPS
    Memory
    32GB [2x16GB] DDR4 2933 MHz
    Graphics Card(s)
    nVidia GTX1650Ti 4 GB GDDR6
    Sound Card
    Stock [Realtek] 4 Speaker
    Monitor(s) Displays
    17" IPS UHD+ Infinity Edge Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    2TB M2 NVMe, 4TB External + various 500GB & 1TB External NVMe (also have access to spinner HDD from
    PSU
    Stock
    Case
    Stock XPS Aluminium & Carbon Fibre
    Cooling
    Stock - Active Fan Control
    Keyboard
    Backlit + Various Logitech
    Mouse
    Stock Track Pad + Logitech MX Trackball
    Internet Speed
    72 MB Down 18MB Up
    Browser
    Chrome
    Other Info
    Also run ...
    Laptop - Quad 8GB - Windows 10 Pro x64
    Nexus 7 Android tablet x2
    10.2" tablet
    Sony Z3 Android Smartphone
    Wacom Intuos Pro Medium Pen Pad
    Wacom Intuos Pro Small Pen Pad
    Wacom Expresskeys Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
    10TB NAS
sdraza1 said:
I already have Microsoft security essential. Is it OK to download another antivirus(SuperAntiSpyware or Malwarebytes) and run it?
Click to expand...

To protect yourself from the evils of the internet your basic protection should include

*Anti Virus Program [ MSE is popular & is used by many people here]
*Anti Malware Program
*Firewall
*Router / firewall

It is important you update programs & scan regularly.

FYI...
Antimalware – A front line antimalware application is absolutely critical to avoid system infection. Your primary application should be supplemented by an on-demand scanner (part of the stacking approach).
There is no harm in downloading more than one antimalware application to be used as a secondary scanner. In fact, doing so can be advantageous. However, be sure NOT to allow more than one application to autostart, in order to prevent conflicts. For a list and download links to recommended free antimalware applications, including secondary scanners, see “Tech Thoughts Top 8 Free Antimalware Applications”, on this site.

Antivirus – An antivirus application is another critical component in a layered defense strategy to ensure that if a malicious program is detected, it will be stopped dead in its tracks!
Click to expand...
Layered Computer Security – What Is It? Why Use It? | Bill Mullins' Weblog – Tech Thoughts
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
sdraza1 said:
JMH said:
There are many reasons why a PC " behaves" this way.
These annoying " gliches" may be caused by an overloaded hard drive, overworked CPU, Malware, running 2 AV 's, unnecessary data, Browser addons or you may have unnecessary programs running in the background etc....

Troubleshooting steps for you to try -

* Go to search, type device manager and look for any yellow warning markers.

* Download SuperAntiSpyware or , run a full scan after you update.
* Run a full Antivirus scan.

*Type event viewer, in search (by start button) > Windows Logs > Application & System.
Look for RED critical errors that say app hang, app crash, or anything that relates to the problem.
Note the event ID, and the source codes and Google search them.

* Make sure that you are not over heating.

* Make sure PSU is working properly.

* If , restore to original.

* Try in safe mode; report back if it works properly.
Click to expand...
I already have Microsoft security essential. Is it OK to download another antivirus(SuperAntiSpyware or Malwarebytes) and run it?
Click to expand...

I ran the file event viewer in search box and found following errors, It may not be a complete list

under system
Level Date and time source Event ID Task category

Error date and time Service control manager 7023 none
Error date and time Service control manager 7001 none
Error date an time PNRPSvc 102 none
Error date an time Microsoft Antimalware 2004 None
Critical date an time Kernel-Power 41 (63)
Under Application I found
Error date an time WMI 10 None
Error date an time SideBySide 72 None
Error date an time MsiInstaller 11704 None
Warning date an time Winlogon 6000 None
 

My Computer

Computer Manufacturer/Model Number
Desktop
OS
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium 4 519K Prescott 90nm Technology
Motherboard
Intel Corporation D915GAG 66 °C
Memory
1.00 GB Dual-Channel DDR @ 106MHz (2.5-3-3-7)
Graphics Card(s)
SyncMaster(1400x1050@60Hz)Intel(R)82915G/GV/910GLExpressChip
Sound Card
High Definition Audio Device / CM18738/C3DX PCI AUDIO DEVICE
Hard Drives
313GB Seagate ST3320613AS ATA Device (SATA)44 °C
Please report on all the other points listed in Post 4.
Thanks.
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
JMH said:
Please report on all the other points listed in Post 4.
Thanks.
Click to expand...


Thanks for the reply. I downloaded and ran both SuperAntiSpyware and Malwarebytes, they didn't find any problem. Overheating can't be a problem because sometimes it freezes even when I start the computer after shutting down overnight. It starts ok in safe mode but I have not yet kept it on in safe mode for more than few minutes.
I can buy something to see if PSU is working properly.
and I don't know how to restore overclocking to original.
 

My Computer

Computer Manufacturer/Model Number
Desktop
OS
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Pentium 4 519K Prescott 90nm Technology
Motherboard
Intel Corporation D915GAG 66 °C
Memory
1.00 GB Dual-Channel DDR @ 106MHz (2.5-3-3-7)
Graphics Card(s)
SyncMaster(1400x1050@60Hz)Intel(R)82915G/GV/910GLExpressChip
Sound Card
High Definition Audio Device / CM18738/C3DX PCI AUDIO DEVICE
Hard Drives
313GB Seagate ST3320613AS ATA Device (SATA)44 °C
More trouble shooting steps to try...

*Clean boot. You may discover what is causing your problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* You may be interested in these hardware tests:

CPU - Stress Test with Prime95
http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Video Card - Stress Test with Furmark
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Mem test 86+
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

*Read through Repair install
http://www.sevenforums.com/tutorials/3413-repair-install.html
 

My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
You must log in or register to reply here.
Back
Top