BSOD on file browse, error 0x0000001e


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD on file browse, error 0x0000001e


    Hi, I was hoping someone may be able to help me with a BSOD error that I am getting. It appears to happen when I try to browse to open a file in an application. For example, when attaching files to this post, if I click on the 'browse' button to open the file I wish to attach the BSOD appears. I can drag and drop the file from Windows Explorer into the attach files popup successfully though. Other instances have been trying to browse to attach a file to an email in Thunderbird and also trying to browse to open a stored database in MS Access.

    I am using an Acer Aspire X5900
    - Intel i5 650 @ 3.20Ghz CPU
    - 8GB RAM
    - Windows 7 64 bit
    - Nvidia GeForce GT320

    Any assistance to resolve this BSOD would be most appreciated.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    dambel said:
    Hi, I was hoping someone may be able to help me with a BSOD error that I am getting. It appears to happen when I try to browse to open a file in an application. For example, when attaching files to this post, if I click on the 'browse' button to open the file I wish to attach the BSOD appears. I can drag and drop the file from Windows Explorer into the attach files popup successfully though. Other instances have been trying to browse to attach a file to an email in Thunderbird and also trying to browse to open a stored database in MS Access.

    I am using an Acer Aspire X5900
    - Intel i5 650 @ 3.20Ghz CPU
    - 8GB RAM
    - Windows 7 64 bit
    - Nvidia GeForce GT320

    Any assistance to resolve this BSOD would be most appreciated.


    Related to Kernel Security Support Provider Interface (kscdd.sys) which is an OS file. I would do two things

    First run a system file check


    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    Read here for more information SFC /SCANNOW Command - System File Checker

    Let us know the results from the report at the end.


    Second, I would run the update readiness tool and update to SP-1


    Ensure you install the correct 64 or 32bit option for your system)

    Download the System Update Readiness Tool (64bit)
    Download the System Update Readiness Tool (32bit)

    ISC Diary | Windows 7 / 2008 R2 Service Pack 1 Problems

    links courtesy jmh
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks very much for your help
    I ran the SFC /SCANNOW and that completed with no problems listed.

    I downloaded and installed the update readiness tool.

    I then went to Windows Updates to get SP1 and got the following error
    Windows Update encountered an unknown error C0000022

    I also have the issue where I have a Windows not genuine error in the bottom right corner of the screen so I went to activate Windows and got a similar error message, and it appears that Auto Updates has not worked for quite a while.

    If possible could you advise or point me toward a forum entry that might help me to get SP1 installed.
      My Computer


 

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