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Windows 7: BSOD playing Team Fortress 2/using After Effects cs5.5

26 Oct 2011   #31
relliott1

Windows 7 Ultimate x64
 
 

Now thats odd considering I don't own anything by Palm... I'll try it out now.

EDIT: Just checked my C:/windows/system32/drivers/ folder for it and didn't see it. Would it be located anywhere else? Also just got bsod again testing it out, and this time on the error screen it mentioned a "atdcm64a.sys" file.... Curious.


My System SpecsSystem Spec
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26 Oct 2011   #32
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by relliott1 View Post
Now thats odd considering I don't own anything by Palm... I'll try it out now.

EDIT: Just checked my C:/windows/system32/drivers/ folder for it and didn't see it. Would it be located anywhere else? Also just got bsod again testing it out, and this time on the error screen it mentioned a "atdcm64a.sys" file.... Curious.
The file is called USBD.SYS, It can be for either of these
My System SpecsSystem Spec
26 Oct 2011   #33
relliott1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by relliott1 View Post
Just got a BSOD finally, instead of just a freeze-up. I attached the minidump as well. I reformatted today and installed the basics: latest versions of flash, java, ATi Catalyst, etc. Any answers?

Related to PalmUSBD.sys USB Driver for Palm OS Handheld Devices from Palm, Inc. I would remove it at least to test.
I deleted usbd.sys and upon rebooting my USB keyboard and mouse no longer work, what do I do from here?
My System SpecsSystem Spec
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27 Oct 2011   #34
relliott1

Windows 7 Ultimate x64
 
 

I re-installed, just because I haven't put anything important on my hdd again. Tested a game out again and it ran for about an hour just fine. Then I got BSOD, and THIS time the file it mentioned was a "mouhid.sys". Does that have something to do with my mouse? I have a Logitech MK300 wireless keyboard, and a Logitech G500 USB mouse. I thought maybe updating their drivers would help but I didn't see any on Logitech's website (just some extra apps). I also have two externals, both made by WD. I'm beginning to think it could be an issue soemwhere with USB devices, but I don't see how they could have just started acting up and cause all this?

EDIT: Another crash with no BSOD or minidump file, the file mentioned this time was dxgkrnl.sys. Why have there been so many different files listed and various errors? I've ran all the tests and whatnot so I'm not sure what to do again.
My System SpecsSystem Spec
27 Oct 2011   #35
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by relliott1 View Post
I re-installed, just because I haven't put anything important on my hdd again. Tested a game out again and it ran for about an hour just fine. Then I got BSOD, and THIS time the file it mentioned was a "mouhid.sys". Does that have something to do with my mouse? I have a Logitech MK300 wireless keyboard, and a Logitech G500 USB mouse. I thought maybe updating their drivers would help but I didn't see any on Logitech's website (just some extra apps). I also have two externals, both made by WD. I'm beginning to think it could be an issue soemwhere with USB devices, but I don't see how they could have just started acting up and cause all this?

EDIT: Another crash with no BSOD or minidump file, the file mentioned this time was dxgkrnl.sys. Why have there been so many different files listed and various errors? I've ran all the tests and whatnot so I'm not sure what to do again.
Was the re-install clean (formatted partition)?
My System SpecsSystem Spec
27 Oct 2011   #36
relliott1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by relliott1 View Post
I re-installed, just because I haven't put anything important on my hdd again. Tested a game out again and it ran for about an hour just fine. Then I got BSOD, and THIS time the file it mentioned was a "mouhid.sys". Does that have something to do with my mouse? I have a Logitech MK300 wireless keyboard, and a Logitech G500 USB mouse. I thought maybe updating their drivers would help but I didn't see any on Logitech's website (just some extra apps). I also have two externals, both made by WD. I'm beginning to think it could be an issue soemwhere with USB devices, but I don't see how they could have just started acting up and cause all this?

EDIT: Another crash with no BSOD or minidump file, the file mentioned this time was dxgkrnl.sys. Why have there been so many different files listed and various errors? I've ran all the tests and whatnot so I'm not sure what to do again.
Was the re-install clean (formatted partition)?
Yes, Completely cleared all partitions, made a new one, formatted and re-installed. I'm trying to figure out whether or not this is more than a driver/software issue, because the errors are all over the place. The usbd.sys and mouhid.sys could be related I think, but where did that direct x one come from? Really hate for it to be a physical hardware issue like the video card or CPU...
My System SpecsSystem Spec
27 Oct 2011   #37
relliott1

Windows 7 Ultimate x64
 
 

Are there any other tests I could run?
My System SpecsSystem Spec
28 Oct 2011   #38
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by relliott1 View Post
Are there any other tests I could run?

The results from the DMP files do not give a definitive answer. While we investigate further here are a few things that you can do>

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC/ SCANNOW


2-Event viewer
There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

3-Device manager
Please go to start>search>type device manager. (Win 7 and Vista)
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.


4-Driver Verifier
Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Try this free stress test: Free Software - GIMPS
Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
Quote:
Then, if the above tests pass, I'd try these free stress tests:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90șC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105șC, quit the test - the video card is overheating.
- Click "Quit" to exit
Quote:
CPU Stress Tests:
- http://downloadcenter.intel.com/Deta...19182&lang=eng
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test - Overclock.net - Overclocking.net
- Fossil Free Online CPU Load or Stress Test.
- CPU Stability Test description, System Resources Tune-Up. Downloads List By All Time Popularity | PCWorld | PCWorld
- CPU Stress test - Overclock.net - Overclocking.net
- |MG| CPU Stability Test 6.0 Download
- LinX - A simple Linpack interface
My System SpecsSystem Spec
28 Oct 2011   #39
relliott1

Windows 7 Ultimate x64
 
 

Got up to the Prime95 test and it froze my computer. Rebooted, tried to go into safe mode and BSOD. Waited a bit, turned my comp back on and got in. No minidump file. Then a few seconds later crash to black. I'm going to leave it alone for a bit, but I'm wondering: what the heck was all that?

I had two yellow triangles in device manager under the USB devices, but all my stuff is working. The other picture is from when I did the driver verifier: two were from unknown places, so I wasn't sure about those. And finally I attached a log of the errors found in eventviewer.
My System SpecsSystem Spec
29 Oct 2011   #40
relliott1

Windows 7 Ultimate x64
 
 

Got a BSOD while on youtube. Attached the dump file (finally generated one). This crash seems to suggest they may be getting more frequent. Crash in Google Chrome, VLC Player, games, Adobe software. This has really dragged on for the last week...

EDIT: aaaaand it just crashed again, no BSOD just froze up. I was checking my email and comp locked up....
My System SpecsSystem Spec
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 BSOD playing Team Fortress 2/using After Effects cs5.5




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