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Windows 7: My Pc freezes and goes to the BSOD while playing

23 Oct 2011   #11
panais

Windows 7 Ultimate 64bit SP1
 
 

The same crash\bsod error


Sound Blaster Tactic3D Sigma


Uninstall completely the software\driver,restart.


Install the most recent version.


My System SpecsSystem Spec
.
23 Oct 2011   #12
Vicitop

Windows 7 Home Premium 64 bit
 
 

But this is unbelievable because I've done this already. Should I send some message to the Creative?
My System SpecsSystem Spec
29 Oct 2011   #13
Vicitop

Windows 7 Home Premium 64 bit
 
 

Okay I got new information about the situation:

Quote:
Thank you for writing in to Creative.

I understand that you got blue screen error. Please follow the below steps to try resolving the issue:

1. Disconnect the headset from the PC.
2. Download the latest headset driver from Creative Support webpage at support.creative.com.
3. Double-click the downloaded file to start the driver installation.
4.When prompted to select the setup language, ignore it and browse to the following folder in the windows directory:

C:\Windows\Temp\CRFxxx*\Drivers
(*Choose the folder with the latest 'Date modified')
5.Double-click on the Setup.exe found in C:\Windows\Temp\CRFxxx\Drivers\.
6. Creative Driver Update Utility window will appear on the screen.
7. Select Driver Uninstallation and Delete all shared Creative audio driver files.
8. Click OK and follow the instructions on the screen.
9. Power off the PC and connect the headset.
10. If the headset is properly detected, install the headset driver by double-clicking on the downloaded file and follow the instructions on the screen.

If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.

Best Regards,
Now I wrote this back:

Quote:
I followed the instructions and when I was in trying to open Setup.exe in CRF008\Audio\Drivers folder, it didn't open the file. As I looked from my task manager I saw for a few secs programs Xensetup.exe*32 and XenDef_E.exe*32. How should I proceed
They haven't answered for few days now...
My System SpecsSystem Spec
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 My Pc freezes and goes to the BSOD while playing




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