Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD problem by avast software and two microsoft windows 7 services.


22 Oct 2011   #1

Windows 7 Ultimate 32bit ver. 6.1.7600 Build 7600
 
 
BSOD problem by avast software and two microsoft windows 7 services.

I am facing BSOD problem for many times it happens randomly so i can't figured out that what is actual problem please kindly give me solution.
I have ran some utilities well known on internet and got some results which can give information but i can't understand it.But i found possible three problems from nirsoft BSOD Blue screen view utility are:

Filename : aswMonFlt.sys
Address In Stack: aswMonFlt.sys+3edb
From Address: 0x88dc6000
To Address: 0x88dfe000
Product Name : avast! Antivirus System
File Description : avast! File System Minifilter for Windows 2003/Vista

Filename : fltmgr.sys
Address In Stack: fltmgr.sys+2203e9e8
From Address: 0x89139000
To Address: 0x8916d00
Product Name : Microsoft® Windows® Operating System
File Description : Microsoft Filesystem Filter Manager

Filename : ntkrnlpa.exe
Address In Stack : ntkrnlpa.exe+120795
From Address: 0x82c3c000
To Address: 0x8304c000
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System



Detail about my laptop:

Windows Version: Microsoft Windows 7 Ultimate
Language: English (India) , ID: $4009

Common Devices
System Name: Compaq Presario CQ40 - 144TU Notebook PC
Processor Name: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz
BIOS Name: Default System BIOS
Video card Name: Mobile Intel(R) 4 Series Express Chipset Family
Video card Name: Mobile Intel(R) 4 Series Express Chipset Family
Installed Memory: 2.00 GB
Default Printer: Microsoft XPS Document Writer

Installed Programs:
Number of Installed Programs: 22
Number of Running Processes: 49
Internet Explorer Version: 8.0.7600.16385
DirectX Version: DirectX 11
MS Office Version: 11.0.6568

CPU Properties:
Physical Processors: 1
Logical Processors: 2
Name: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz
Description: x64 Family 6 Model 15 Stepping 13
Manufacturer: GenuineIntel
Frequency: 1200 MHz
External Clock Frequency: 800 MHz
Processor ID: BFEBFBFF - 000006FD
Code Name: Merom


Motherboard Manufacturer: Compal
Product: 3607
Version: 99.64
Serial Number: CND8452841
Ports: 0
Slots: 6

BIOS Details
Name: Default System BIOS
Manufacturer: Hewlett-Packard
Version: F.12
Copyright: HPQOEM - 1
Date: 8/26/2008
Size: 1,024 KB


Generic PnP Monitor properties

Monitor Name: Generic PnP Monitor
Manufacturer: (Standard monitor types)
Monitor Type: Generic PnP Monitor
Resolution (Pixels per Logical Inch): 96 x 96
Screen Size: 1280 x 800



Mobile Intel(R) 4 Series Express Chipset Family

Adapter Name: Mobile Intel(R) GMA 4500MHD
Chipset Name: Mobile Intel(R) 4 Series Express Chipset Family
Video Memory: 781.48 MB
Compatibility: Intel Corporation
DAC Type: Internal
Architecture: VGA
Current Resolution: 1280 x 800
Current Color Mode: 32 bits per pixel
Refresh Rate: 60 Hz
Current Scan Mode: Non-interlaced
BIOS Name: Intel Video BIOS
BIOS Version: Hardware Version 0.0
BIOS Date: 06/12/20
Pixel Shader Version: 3.0
Vertex Shader Version: 3.0
WDDM Supported: Yes
Installed Drivers: igdumdx32.dll,igd10umd32.dll,igd10umd32.dll
Driver Date: 8/27/2009
Driver Version: 8.15.10.1883
INF File Name: oem4.inf
INF Section: iCNT0



Mobile Intel(R) 4 Series Express Chipset Family

Chipset Name: Mobile Intel(R) 4 Series Express Chipset Family
Compatibility: Intel Corporation
Architecture: VGA
BIOS Version: Hardware Version 0.0
BIOS Date: 06/12/20
Installed Drivers: igdumdx32.dll,igd10umd32.dll,igd10umd32.dll
Driver Date: 8/27/2009
Driver Version: 8.15.10.1883
INF File Name: oem4.inf
INF Section: iCNT1



Broadcom 802.11g Network Adapter

Adapter Type: Ethernet 802.3
Manufacturer: Broadcom
Product Name: Broadcom 802.11g Network Adapter
Service Name: BCM43XX
Adapter Index: 7
Interface Index: 11
Physical Adapter: Yes
Installed: Yes
Speed: 54,000,000 Bit/sec
Network Connection ID: Wireless Network Connection
Network Connection GUID: {08F09642-D221-4588-B0CF-0C3123B048C9}
Network Connection Status: Media disconnected
Network Enabled: No


Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)

Adapter Type: Ethernet 802.3
Manufacturer: Realtek
Product Name: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Service Name: RTL8167
Adapter Index: 9
Interface Index: 12
Physical Adapter: Yes
Installed: Yes
Speed: 100,000,000 Bit/sec
Network Connection ID: Local Area Connection
Network Connection GUID: {9A510328-6D42-41FA-9638-7A95E393D14D}
Network Connection Status: Media disconnected
Network Enabled: No

RAS Async Adapter
Adapter Type: Wide Area Network (WAN)
Manufacturer: Microsoft
Product Name: RAS Async Adapter
Service Name: AsyncMac
Adapter Index: 10
Interface Index: 10
MAC Address: 20:41:53:59:4E:FF
Physical Adapter: Yes
Installed: Yes

Earlier before when i faced BSOD every time i try to restore system using system image but it happens after 1 or 2 month restoring the system so i want to completely remove this problem. Please Guide through me this problem and give me the solution.I will be grateful to everyone.

Well another question is that can BSOD be prevented by the BIOS update, Reading many forum i got that it's very dangerous.


My System SpecsSystem Spec
.

22 Oct 2011   #2

Win 8 Release candidate 8400
 
 

You only uploaded one DMP and that one was caused by your Avast. I would remove and replace with Microsoft Security Essentials and upload the rest of the DMPS.


http://files.avast.com/files/eng/aswclear5.exe

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
22 Oct 2011   #3

Windows 7 Ultimate 32bit ver. 6.1.7600 Build 7600
 
 

I will try this solution i have attached only one dmp file because after system restore it occured recently. Thanks for guidance. Other two microsoft services i mentioned from result, are they really conflicting or it's false alarm.
My System SpecsSystem Spec
.


23 Oct 2011   #4

Windows 7 Ultimate 32bit ver. 6.1.7600 Build 7600
 
 

Well i uninstalled avast but then i get another BSOD like IRQL_LESS_OR_NOT_EQUAL which stated the another new conflict from Realtec PCI-E fast eathernet NIC driver and three problems which caused the first BSOD.
I tried dmp file collector tool from this site but it couldn't collect any file so I just restored my Windows 7 from System Image and installed the COMODO INTERNET SECURITY free and it's working good as before for now.
COMODO INTERNET SECURITY also removed 4 viruses from system which were not detected by MALWAREBYTES ANTIMALWARE and AVAST INTERNET SECURITY with having all latest update.
Well I hope that I will not face BSOD problem again in future and I don't want to get it again.
If there are any another precautions that I should take too avoid the BSOD problem then please tell me that, Should i update my BIOS because I have not updated it from installation of the Windows 7 may be 1 year, On HP's web site I found that they also don't recommend the BIOS update these are details for BIOS:

BIOS Details
Name: Default System BIOS
Manufacturer: Hewlett-Packard
Version: F.12
Copyright: HPQOEM - 1
Date: 8/26/2008
Size: 1,024 KB
And any precautions before the BIOS UPDATE or material or guide for procedure of BIOS UPDATE
My System SpecsSystem Spec
Reply

 BSOD problem by avast software and two microsoft windows 7 services.




Thread Tools



Similar help and support threads for2: BSOD problem by avast software and two microsoft windows 7 services.
Thread Forum
Microsoft makes Windows Azure services generally available News
Avast Introduces Streaming Updates with New Antivirus Software Security News
ALWIL Software is AVAST Software System Security
cannot find downloaded software in services General Discussion
Microsoft's Windows 7 challenge: Selling Live services News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:49 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33