Bluescreen Nt kernel & system;driver corrupt

.ACER Aspire Z5761 ,all-in-one,running Windows 7 64 bit Home premium.



First it was a BSOD problem,which zigzag kindly helped me with.

NOW it won't boot at all! Left it on last night.Got up this morning,it was apparently in hibernation,with the light flashing,as it does.

Pressed 'enter' as usual. The long blue light under the monitor went on,as it does,then off. Black screen


Rebooted.Same thing,black screen.The light under the monitor went out after a few seconds.


If I can't fix this,I will need to send it to ACER in Sydney,which I REALLY don't want to do.So far,their support has been appalling. Today is 30th October. I bought this machine on 17 october. I am begininng to supspect I may have a lemon.

We are very unhappy.

Any hints about getting the thing to boot will be appreciated.

bunyip said:

.ACER Aspire Z5761 ,all-in-one,running Windows 7 64 bit Home premium.



First it was a BSOD problem,which zigzag kindly helped me with.

NOW it won't boot at all! Left it on last night.Got up this morning,it was apparently in hibernation,with the light flashing,as it does.

Pressed 'enter' as usual. The long blue light under the monitor went on,as it does,then off. Black screen


Rebooted.Same thing,black screen.The light under the monitor went out after a few seconds.


If I can't fix this,I will need to send it to ACER in Sydney,which I REALLY don't want to do.So far,their support has been appalling. Today is 30th October. I bought this machine on 17 october. I am begininng to supspect I may have a lemon.

We are very unhappy.

Any hints about getting the thing to boot will be appreciated.

Try booting inito safe mode (F8)

Try booting from the win 7 dvd.

Perhaps it is time for a clean re-install.

zigzag3143 said:

Perhaps it is time for a clean re-install.

Mate I've had it two weeks and have already done a clean install from a system image I made on day one, but did not format when doing the reinstall. Or does that only make it a system repair?

Seems a bit academic,as I can't get it to boot at all right now.

Just assuming I can get the thing to boot again, should l I use the startup repair function. (which opened when I got it to boot last time) to restore factory settings? I'll try agiin tomorrow, then I'm sending it into Acer if I can't get it to boot.


Right now I'm a bit relucant to do anything major on the off chance. I don't actually know what the probelm is. Is it not likely the issue is related to the RAM or BIOS? Thank you so much for the help you have given me,makes me feel a bit les stupid.

You are right of course since it is under warranty to return it to Acer. I know it is a pain (as I am in litigation for over a year with Dell) but if you do much more it may void it

zigzag3143 said:

You are right of course since it is under warranty to return it to Acer. I know it is a pain (as I am in litigation for over a year with Dell) but if you do much more it may void it

Solved?

I asked Acer for instructions for returning the machine to them for repairs.

The response was that as I bought it only 14 days ago and the problem is hardware(their conclusion,I never made such a claim,only offered it as a possibility) to take it back to the retailer for a replacement. So I did that.

The nice man at the shop gave me a new computer.


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I have removed McAfee (only 2 months anyway) and replaced it with MS Security essentials. Also removed Norton on line back-up(again only good for 2 months)and updated the printer driver.Made a repair disc and back up disc of the apps and drivers as well as a system image.


I would be most grateful for any suggestions about what else I should do or not do to protect my PC.do you know if Comodo firewall is safe? or Zone Alarm


Thanks again.

bunyip said:

zigzag3143 said:

You are right of course since it is under warranty to return it to Acer. I know it is a pain (as I am in litigation for over a year with Dell) but if you do much more it may void it

Solved?

I asked Acer for instructions for returning the machine to them for repairs.

The response was that as I bought it only 14 days ago and the problem is hardware(their conclusion,I never made such a claim,only offered it as a possibility) to take it back to the retailer for a replacement. So I did that.

The nice man at the shop gave me a new computer.


-----------------------------------------------------------------------


I have removed McAfee (only 2 months anyway) and replaced it with MS Security essentials. Also removed Norton on line back-up(again only good for 2 months)and updated the printer driver.Made a repair disc and back up disc of the apps and drivers as well as a system image.


I would be most grateful for any suggestions about what else I should do or not do to protect my PC.do you know if Comodo firewall is safe? or Zone Alarm


Thanks again.

Windows 7 does a decent enough job with the built in firewall. If you really want a separate third party firewall I wouldnt use Comodo or ZAP.

This is all strictly from a BSOD perspective.

There are other mallware apps that provide both and dont BSOD as often as Mcaffee.

Things like ESET Smart Security, or AVG.