BSOD after Memtest said nothing wrong, "your windows is not genuine"


  1. brentfindley
    Posts : 6
    Windows 7 Ultimate (x64)
       New #1

    BSOD after Memtest said nothing wrong, "your windows is not genuine"


    So today I booted my computer only to find that Windows telling me my Windows copy wasn't genuine with the "Build 7600" next to it. It IS registered, and this occured after I got a BSOD. I can't use my computer without the screen freezing, turning black, and then showing fragments of the desktop and then repeating. (I am using Safe Mode as I type this)

    I have been getting BSODs for a while now, and have tried so many things to fix it before with nothing working. I tried using Memtest +86 to try and see if I had bad RAM, but it found 0 issues. I seriously doubt it has anything to do with my registry. My RAM sticks are in the right place.

    Here's a screenshot of my BlueScreenView:



    Uploaded with ImageShack.us

    I couldn't get PERFMON to work, so all I have is my .dmp files, sorry about that.

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 64-bit
    - the original installed OS on the system? Yes
    - an OEM or full retail version? Full Retail version
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? Running since July 2011, 3 months.
    - What is the age of OS installation (have you re-installed the OS?) Reformatted once, on September 19, 2011
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    brentfindley said:
    So today I booted my computer only to find that Windows telling me my Windows copy wasn't genuine with the "Build 7600" next to it. It IS registered, and this occured after I got a BSOD. I can't use my computer without the screen freezing, turning black, and then showing fragments of the desktop and then repeating. (I am using Safe Mode as I type this)

    I have been getting BSODs for a while now, and have tried so many things to fix it before with nothing working. I tried using Memtest +86 to try and see if I had bad RAM, but it found 0 issues. I seriously doubt it has anything to do with my registry. My RAM sticks are in the right place.

    Here's a screenshot of my BlueScreenView:



    Uploaded with ImageShack.us

    I couldn't get PERFMON to work, so all I have is my .dmp files, sorry about that.

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 64-bit
    - the original installed OS on the system? Yes
    - an OEM or full retail version? Full Retail version
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? Running since July 2011, 3 months.
    - What is the age of OS installation (have you re-installed the OS?) Reformatted once, on September 19, 2011
    Disk hardware error. Please run chkdsk and then download the mfr HD app and run it.


    A- CHKDSK /R /F:

    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:

    Go to Start and type in "cmd.exe" (without the quotes)

    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.
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  4. brentfindley
    Posts : 6
    Windows 7 Ultimate (x64)
    Thread Starter
       New #3

    Log Name: Application
    Source: Chkdsk
    Date: 10/20/2011 7:52:10 PM
    Event ID: 26213
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Brent-PC
    Description:
    Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.

    Checking file system on C:
    The type of the file system is NTFS.
    The volume is in use by another process. Chkdsk
    might report errors when no corruption is present.

    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
    209920 file records processed.

    File verification completed.
    422 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    44 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    271980 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 3)...
    209920 file SDs/SIDs processed.

    Cleaning up 107 unused index entries from index $SII of file 0x9.
    Cleaning up 107 unused index entries from index $SDH of file 0x9.
    Cleaning up 107 unused security descriptors.
    Security descriptor verification completed.
    31031 data files processed.

    CHKDSK is verifying Usn Journal...
    36888736 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    488282111 KB total disk space.
    146645216 KB in 176459 files.
    109992 KB in 31032 indexes.
    4 KB in bad sectors.
    328975 KB in use by the system.
    65536 KB occupied by the log file.
    341197924 KB available on disk.

    4096 bytes in each allocation unit.
    122070527 total allocation units on disk.
    85299481 allocation units available on disk.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Chkdsk" />
    <EventID Qualifiers="0">26213</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-10-21T00:52:10.000000000Z" />
    <EventRecordID>3140</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Brent-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    The volume is in use by another process. Chkdsk
    might report errors when no corruption is present.

    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
    209920 file records processed.

    File verification completed.
    422 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    44 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    271980 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 3)...
    209920 file SDs/SIDs processed.

    Cleaning up 107 unused index entries from index $SII of file 0x9.
    Cleaning up 107 unused index entries from index $SDH of file 0x9.
    Cleaning up 107 unused security descriptors.
    Security descriptor verification completed.
    31031 data files processed.

    CHKDSK is verifying Usn Journal...
    36888736 USN bytes processed.

    Usn Journal verification completed.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    488282111 KB total disk space.
    146645216 KB in 176459 files.
    109992 KB in 31032 indexes.
    4 KB in bad sectors.
    328975 KB in use by the system.
    65536 KB occupied by the log file.
    341197924 KB available on disk.

    4096 bytes in each allocation unit.
    122070527 total allocation units on disk.
    85299481 allocation units available on disk.
    </Data>
    <Binary>003403008E2A03008302060000000000040200002C0000000000000000000000</Binary>
    </EventData>
    </Event>
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    CHKDSK was run in read only mode so no fixes were applied. Please follow the instructions and run it with the /F, and /R switches.
      My Computer
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  7. brentfindley
    Posts : 6
    Windows 7 Ultimate (x64)
    Thread Starter
       New #5

    Sorry but I literally have no clue what any of that means. Can't I just buy a new hard drive so I won't have to worry about this POS doing this again?
      My Computer
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  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    brentfindley said:
    Sorry but I literally have no clue what any of that means. Can't I just buy a new hard drive so I won't have to worry about this POS doing this again?
    It may if the problem is hardware, and it wont if it is software. If you buy a new HD you will have to re-install all your applications.
      My Computer
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