BSOD playing FFXI online and switching windows to firefox

bellaneph said:

I upgraded my ram today to 8 GB. I ran a memtest with 2 passes and ram was fine. Then my game was still laggy, so I installed newest driver for my ati radeon hd 5770 1 gb ddr5 graphics card. lag was gone. Was going to bed and wanted to check something on the open firefox window while game still running and got BSOD.

0x0000003B error

Quickly looking after reboot, seemed to be associated with the graphics card updated driver and not the new ram.

I have Cyberpower Gamer Xtreme 2200 with Intel i7 CPU. 64 bit windows 7 operating system. 700 watts power supply.

Have not had any problems with BSOD until tonight since I first bought the computer over a year ago and I had BSOD due to Firefox plug in.

No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

There's nothing in the folder, but i am attaching appcrashview report if that helps....