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Windows 7: BSOD playing League Of Legends and surfing the internet

23 Oct 2011   #1
Eagoole

Windows 7 Home Premium 64bit
 
 
BSOD playing League Of Legends and surfing the internet

A request for help regarding bluescreen, tried to follow the BSOS posting instructions as much as I could, but I am not that good with computers and English is not my first language. With that said, please tell me if I did anything wrong and how to fix it.

Is Windows 7 Home Premium
- 64bit
- the original installed OS on the system?
Yes
- an OEM or full retail version?
OEM if I understood correctly

- What is the age of system (hardware)?
~2 years old
- What is the age of OS installation (have you re-installed the OS?)
Have not re-installed.



My computer gets BSOD when i play a game called League Of Legends. It happens about 2-10 minutes into the game. This has happened every time and I have tested it several times. I can surf the internet and watch youtube clips and streams without any problems.

Except about 2-3 times when I got BSOD from just browsing the web. (But i have been using the computer on the internet for several hours without it crashing.) However every time i try to play League of Legends it crashes.

I have tried making more room in my hard drive since it was almost full. I deleted about 500 GB of movies. And now have 569 GB free. (out of 683GB) After I did this I could play the game for about 1-2 hours, but then BSOD came again. And ever since it crashes after 2-5 minutes of play again.

I have also uninstalled most of my programs including League of Legends. But it was the same deal after reinstalling it again.

I attached the file you asked for in BSOD posting instructions. (If I did not do this correctly please tell me how to)

Any help from you would be greatly apreciated.


My System SpecsSystem Spec
.
23 Oct 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Eagoole View Post
A request for help regarding bluescreen, tried to follow the BSOS posting instructions as much as I could, but I am not that good with computers and English is not my first language. With that said, please tell me if I did anything wrong and how to fix it.

Is Windows 7 Home Premium
- 64bit
- the original installed OS on the system?
Yes
- an OEM or full retail version?
OEM if I understood correctly

- What is the age of system (hardware)?
~2 years old
- What is the age of OS installation (have you re-installed the OS?)
Have not re-installed.



My computer gets BSOD when i play a game called League Of Legends. It happens about 2-10 minutes into the game. This has happened every time and I have tested it several times. I can surf the internet and watch youtube clips and streams without any problems.

Except about 2-3 times when I got BSOD from just browsing the web. (But i have been using the computer on the internet for several hours without it crashing.) However every time i try to play League of Legends it crashes.

I have tried making more room in my hard drive since it was almost full. I deleted about 500 GB of movies. And now have 569 GB free. (out of 683GB) After I did this I could play the game for about 1-2 hours, but then BSOD came again. And ever since it crashes after 2-5 minutes of play again.

I have also uninstalled most of my programs including League of Legends. But it was the same deal after reinstalling it again.

I attached the file you asked for in BSOD posting instructions. (If I did not do this correctly please tell me how to)

Any help from you would be greatly apreciated.

All of these were Related to atikmdag.sys ATI Radeon Kernel Mode Driver. I would re-install newest available


How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
23 Oct 2011   #3
Eagoole

Windows 7 Home Premium 64bit
 
 

Thank you so much! I will try this and get back to you and tell you how it worked.
My System SpecsSystem Spec
.

23 Oct 2011   #4
Eagoole

Windows 7 Home Premium 64bit
 
 

I tried to update it via this website:

AMD Driver Autodetect

However after i downloaded the update, I tried playing and i got another BSOD after 3 minutes. Is this not a viable update? Or is there something else wrong?

Edit: When I tried doing this again to see if i did something wrong, it said I now have the latest driver.
My System SpecsSystem Spec
24 Oct 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Eagoole View Post
I tried to update it via this website:

AMD Driver Autodetect

However after i downloaded the update, I tried playing and i got another BSOD after 3 minutes. Is this not a viable update? Or is there something else wrong?

Edit: When I tried doing this again to see if i did something wrong, it said I now have the latest driver.
The only way to tell is for me to look at the latest crash. Please upload it
My System SpecsSystem Spec
24 Oct 2011   #6
Eagoole

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
The only way to tell is for me to look at the latest crash. Please upload it
Ok here you go.
My System SpecsSystem Spec
24 Oct 2011   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Eagoole View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
The only way to tell is for me to look at the latest crash. Please upload it
Ok here you go.
Still the same.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
24 Oct 2011   #8
Eagoole

Windows 7 Home Premium 64bit
 
 

Ok I will try this.

I have however removed dust from my fan earlier and it did not help and my computer doesnt feel warm at all.

EDIT: Was there something wrong with the driver updater that I downloaded? Would it help to download another hard drive updater?
My System SpecsSystem Spec
24 Oct 2011   #9
Eagoole

Windows 7 Home Premium 64bit
 
 

Also when I looked at the gpu-z it did not show anything regarding the fan speed (RPM). Is there something wrong with the fan? Attaching screenshot.
My System SpecsSystem Spec
24 Oct 2011   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Eagoole View Post
Ok I will try this.

I have however removed dust from my fan earlier and it did not help and my computer doesnt feel warm at all. Great

EDIT: Was there something wrong with the driver updater that I downloaded? Would it help to download another hard drive updater?

All driver "checking" apps use a fixed database which can be as old as years old. We dont recommend doing it that way. Rather getting individual drivers from their source. It is a PITA but gives you the most up to date bug fixes.
My System SpecsSystem Spec
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 BSOD playing League Of Legends and surfing the internet




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